Mercedes-Benz of Brooklyn

Always have had horrible customer service at MB Brooklyn. I buy my cars in Manhattan. As I live in Brooklyn, I called MB as I needed 4 new tires. They stated that they had them in stock. I asked if I needed I buy my cars in Manhattan. As I live in Brooklyn, I called MB as I needed 4 new tires. They stated that they had them in stock. I asked if I needed to make an appointment as I needed them ASAP due to poor treads and a leak in one of them. They informed me that because this was urgent, I could just call and come in. Well, I called to inform them I was coming in. I was informed that they were too busy. I immediately hung up. I called Pep Boys, they told me to come right in. They did not have the tires in stock but had them there the next day and installed them for me. If you are going to deal with a MB dealership, go elsewhere. Manhattan MB is focused on customer service. I've heard Jersey is great as well. I am due to buy my next GLE 43 Coupe in a couple of years but will NOT patronize this dealership More

I went to pick up my new car l leased and return the car lease that the dealer was taking back from me on April 1, 2024 and brought a check for the full amount and gave it to the dealership in good faith. A lease that the dealer was taking back from me on April 1, 2024 and brought a check for the full amount and gave it to the dealership in good faith. After waiting about two hours, they told me the car was not there, so I left the dealership with the car I was supposed to return to them and they kept the check. I followed up with them for two weeks until I received my car on April 15, 2024. During that time, I incurred a lot of extra mileage on the car I was supposed to return and also a late fee as a payment was not made on time, and the car was not returned on time. After being hounded by Mercedes financial, I told them it’s not my responsibility because the dealership did not deliver my car on time so they should be paying for the excess mileage and the late fee. Mercedes financial contacted the dealership Refused to take responsibility for this so again Mercedes financial is hounding me on this matter I have tried reaching out to the dealership by phone and by text And I do not receive any responses. This is affecting my credit and it’s really wrong for the dealership to act this way therefore, if there was an option of no star rating that is what I would give them, but since one star is the lowest that is what I am posting More

Idk where to start, but I have heard that this MB location got the BEST customer service compared to other MB dealers all over Brooklyn, so I thought to give them a try and let me say they did not di location got the BEST customer service compared to other MB dealers all over Brooklyn, so I thought to give them a try and let me say they did not disappoint, a service advisor by the name [Gary Marajh] went above and beyond handling my case, he’s polite and knowledgeable and treated my car with lots of care, dealing with him was a breeze! Make sure to ask for GARY, he will not disappoint, I promise!! More

Excellent service fromMr. Gary Marajh.on point with information.Thank you.Very courteous and respectful. Gary Marajh.on point with information.Thank you.Very courteous and respectful. More

Massimo is the best service advisor at Mercedes At shore road Brooklyn. Excellent service at this location. shore road Brooklyn. Excellent service at this location. More

Exelant customer service very professional and helpful got everything done as expected and on time got everything done as expected and on time More

Best dealer worth the wait everyone was really nice and what a deal I got for my car Thanks what a deal I got for my car Thanks More

If I can, I don't want give any star on this review! I recently purchased a 2023 GLE350, as time went by, I have been told by so my friends and relatives that I over paid a lot on this car, I paid the o I recently purchased a 2023 GLE350, as time went by, I have been told by so my friends and relatives that I over paid a lot on this car, I paid the original price plus the "Market Value adjustment ", after Covid, dealers can charge different amount on the"Market Value Adjustment". I just found out that, the other people purchased the same mode of car, in the same time as my, our "Market value adjustment" price is $10,000 higher, so when you guys looking for buying cars, have to go to different places to check, to compare before purchase..... that's my bad purchased experience at Mercedes Benz of Brooklyn. Some dealer, different brand name's car, they don't charge on the Market Value Adjustment" anymore..... but I found out too late..... good luck to the people who's looking for purchase car.... Hope my experience can help..... More

Got my car for serviced I had a great experience with Brooklyn Mercedes She communicated all the time and keep me up-to-date very good experience my service writer Natalie Torres is great Danny Bruno Brooklyn Mercedes She communicated all the time and keep me up-to-date very good experience my service writer Natalie Torres is great Danny Bruno from parts absolutely the best and most knowledgeable parts person Jason from sales one of the best Mercedes sales people I dealt with More

Had purchased new car from other MB dealership about 3 weeks ago. Issue involving check coolant light that kept coming on. Didn't want to drive all the way to Jersey dealership where I purchased the vehic weeks ago. Issue involving check coolant light that kept coming on. Didn't want to drive all the way to Jersey dealership where I purchased the vehicle in case something serious was wrong. Decided to go close to my house at MB of Brooklyn. Apparently, one needs appointment unless dealership deems it an emergency. Next availability wasn't until beginning of December. Luckily, I met MIKE ALESSANDRINI, the service manager.He listened to my problem patiently and helped me with my problem. He understood I didn't want to leave the car if nothing was seriously wrong and knew I couldn't wait almost a month to diagnose the problem and leave the car laid up in the meantime. He came up with a solution and had me on my way. I just want to say thanks to him because I believe he went above and beyond. More