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Mercedes-Benz of Brooklyn
Brooklyn, NY
1,000 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 03, 2022
Absolutely the worst customer service. Dropped car off on a Tuesday to have satellite radio repaired. Called late Wednesday to get an update. Was told they very busy. Car had nit been asse Dropped car off on a Tuesday to have satellite radio repaired. Called late Wednesday to get an update. Was told they very busy. Car had nit been assessed. Did not hear from them so I called late Friday evening. I got an apology text listing 4 other possible repairs with prices attached. Was told radio had been repaired. I picked up the car and only AM & FM radio was working. No satellite. I was told that did mention satellite radio which is xxxxxxxx. I return Saturday and they want to charge me more money to assess the satellite radio. After speaking with a mgr whose mind was already made up. I thanked them and left. I get a block away and realize the FM & AM is not working. A rep followed up with me via telephone. I shared my plight with him. He said he wanted to help me get my radio fixed but he had to speak with his supervisor and he would get back to me. I am still waiting on a call back. Oh I forgot to mention that they had to wash my car again. I was told it was washed but sat in lot 2 day. Very Interesting! This is my 3rd Mercedes. All purchased in NY and Florida. I am a snowbird so I go to Brooklyn when I am in New York. In the future, I will patronize Manhattan. Mercedes Benz Brooklyn is a dive. Go at your own risk. More
by Chingadere
Employees Worked With
Arnold Muicela
May 02, 2022
Very nice peoples helpful I almost worlk away from the place when Olivia chalet make me change mine and make the deal happened. Thanks again I feel so happy to get my new car and I recommend you guys to place when Olivia chalet make me change mine and make the deal happened. Thanks again I feel so happy to get my new car and I recommend you guys to visit when you decided to buying a 🚘 More
by Abderrazakessoubai
Employees Worked With
Jerry Petitto
March 18, 2022
Helped and assisted with all my needs thank your Jason for addressing my concerns , and thanks to the managers that made my dreams come true amazing staff for addressing my concerns , and thanks to the managers that made my dreams come true amazing staff More
by Ricaurte.eddie
Employees Worked With
Diana Chuisano, Matt Fattah, Lu Neng, Johnny Chan, Jerry Petitto, Jay Dari, Jason Revere, Clara Coiro, John Akman
January 30, 2022
Gary is the best! He is professional and friendly. He helped find the perfect car for me. Made the process pretty smooth and straightforward! Jason and Alec were great as well - very helpful! Jason also helped find the perfect car for me. Made the process pretty smooth and straightforward! Jason and Alec were great as well - very helpful! Jason also reached out to follow up with me on a few occasions. They're all very personable. Thank you guys for all your help! Definitely had a better experience at MB of Brooklyn compared to the ones I've visited on Long Island! More
by Shayna H.
Employees Worked With
Gary, Jason & Alec
November 18, 2021
Brooklyn mercedes Benz, Took my car for appointment, Met with Bin Chen -service writer. He makes customers very comfortable, he is very detailed orientated, knowledgeable, soft spoken. , He arranged a 2021 with Bin Chen -service writer. He makes customers very comfortable, he is very detailed orientated, knowledgeable, soft spoken. , He arranged a 2021 loaner /E300 for me. Bin Chen makes me want to trade my 2017 coupe in and upgrade to a 4-door sedan. I think Bin would serve you best by moving to Sales Department. I would recommend your Dealership, always. Karl Williams-Sales/Leasing Specialist -Southshore Hyundai, Valley Stream. More
by Yahman
Employees Worked With
Bin Chen
July 19, 2021
Horrible sales service. Walked in and was not greeted by anyone and had to asked for help. Tried to look at the GLS and the salesperson made all kind of assumptions including asking me if I’m sure I can af anyone and had to asked for help. Tried to look at the GLS and the salesperson made all kind of assumptions including asking me if I’m sure I can afford a car like this (because I’m relatively young I guess) Would never shop or buy a car from this dealership. Very unpleasant experience. More
by Vinlala403
Employees Worked With
Not sure his name
July 12, 2021
It used to be a great dealership but when I went to buy a van I was met with one of the most disgusting sales tactics I’ve seen in my 20+ years of buying from Mercedes for my business. After signing the cont van I was met with one of the most disgusting sales tactics I’ve seen in my 20+ years of buying from Mercedes for my business. After signing the contract and agreeing to a price on it, the salesman called me saying that the general manager, William Beradino, said I won’t be able to pick up the van unless I pay $5000 over the sticker price. This was after signing the contract with the agreed amount. After threatening them with a lawsuit, the next day they agreed to give me the van. This was beyond disrespectful and deceitful. I filed a complaint with corporate Mercedes and I suggest you do the same if you are met with this behavior. More
by Aln
Employees Worked With
William Beradino
June 10, 2021
Christine P is the best!! She assisted me with my vehicle, she’s so knowledgeable and helpful. Very happy with the Great service she provided!! Thank you! vehicle, she’s so knowledgeable and helpful. Very happy with the Great service she provided!! Thank you! More
by Vvitale
Employees Worked With
Christine Pulice
April 30, 2021
It's now the third week of multiple calls to the Brooklyn Mercedes-Benz Service Department and I have yet to even talk to an advisor! I'm always routed to an answering service and after leaving a message th Mercedes-Benz Service Department and I have yet to even talk to an advisor! I'm always routed to an answering service and after leaving a message they never reply. This is extremely frustrating and a waste of precious time. Mercedes ought to be professional and live up to their brand... More
by gtr
Employees Worked With
I still havent been able to talk to anyone!
