Mercedes-Benz of Brooklyn

Pre-Owned A word of caution Just before Christmas my car quit on me and I needed a car fast to be able to get to WPa and other places over the holidays. I researched several sit Just before Christmas my car quit on me and I needed a car fast to be able to get to WPa and other places over the holidays. I researched several sites looking for a car that would fit requirements and budget. The best one was a Camry at Mercedes Benz and I was glad because I believed the quality and pride of service would be best there. I also had expectation of what a dealership does to prep the pre-owned car since this is the third pre-owned car I have purchased (the other 2 were Fords from large dealership and small independent). I saw no reason not to expect the same if not better from Mercedes. The Tire Sensor started blinking the day after I purchased the car -- but I had to get on the road - once I arrived at my parents in WPa - I attempted to balance the air in the tires but the light didn't go out. I was told by others the cold can be a cause so I decided to wait until things warmed up. The light didn't go off and it would not reset. On that snowy ride to WPa, I discovered the car has no windshield wiper fluid. Odd and annoying but ok not a big deal. I took a road trip in mid-February to southern Va and on the return trip the Maintenance Required light came on. So now I have 2 lights on - take it to my mechanic before my next road trip and the result is: - 2 tire sensors require new batteries - the oil needs changed (something that had always been done on the pre-owned cars I'd purchased before) - the air cabin filter needed replaced I was relieved to know the tires and brakes were fine. I had emailed the sales rep about the Tire Sensor and asked about bringing it back in to be checked. I never got a reply to that and honestly the dealership is subway and bus away so the schlep didn't seem worth it. Look I love the Camry but when you get new car even a pre-owned one these are not what you expect within 2 months. I'll never assume again. This car had been on the lot for over a month so it not like there wasn't time to take care of these things. Just goes to show the dealership brand doesn't mean quality. More

Worst dealership/salesman Johnny Chan is the worst salesman I’ve ever dealt with. He is extremely dishonest and will do anything to get a sale, and not in a good way. My car th Johnny Chan is the worst salesman I’ve ever dealt with. He is extremely dishonest and will do anything to get a sale, and not in a good way. My car that went back on lease return had some excess mileage. He agreed to take care of any fees and miles as long as we buy another car from them. It turns out that I was in the market for another vehicle so we get a new car from him thinking everything is taken care of from the previous car. I get the new car and everything is fine. Nothing went wrong with it until it was time to return the car. It turns out that instead of a 36 month lease which we agreed upon, it had changed to a 42 month lease. There was nothing that can be done about this and we ended up keeping the car for another few months. I switched brands and never went back. Fast forward to today. I was in the market for a Mercedes and decided to deal with some other salesman other than him as well as a few from other dealerships. I was shopping around for the best quote possible. As I’m running my credit with another dealership, they say i owe money on my old lease that went back. Mr. Chan never put in the proper paperwork on the first car. The miles were never taken care of. He told us he would swallow the miles and fees and the new car would not be affected. It is too late now so nothing can be done about this. He never kept his word and now i owe plenty of money on a car that hasn’t been in my possession since 2014. Shame on you Jonny Chan. You never did you part but we did ours. We got the second car thinking there were no strings attached. You are extremely dishonest and selfish. Stay away from Johnny Chan. More

Long term relationship . . . I have been a client of Mercedes-Benz of Brooklyn for more than a decade. You get treated like a family member when you are making a deal or reviewin I have been a client of Mercedes-Benz of Brooklyn for more than a decade. You get treated like a family member when you are making a deal or reviewing options in the repair department. The finances are transparent. Not inexpensive but I chose to get a Mercedes! More

Amazing dealership. I own a 2012 S550 4MATIC. And I must say that the dealership is really trying hard and never gave me any problems. Kenny Singh is my go TO guy whe I own a 2012 S550 4MATIC. And I must say that the dealership is really trying hard and never gave me any problems. Kenny Singh is my go TO guy whenever I need service to be done. More

No1 down to earth sales people. this mb dealership was so nice i never felt intimidated or out of place LU NENG WAS VERY PROFESSIONAL and his down to earth personality made us feel this mb dealership was so nice i never felt intimidated or out of place LU NENG WAS VERY PROFESSIONAL and his down to earth personality made us feel that anybody can drive mercedes benz regardless of status EVERYTHING WAS SO SMOOTH IN GETTING OUR GLC43 from beginning to end i would gladly recommend without any hesitation to buy your next mercedes benz and my next mercedes benz at mercedes benz of brooklyn! More

Professional I really enjoyed everything you made the process seamless and informative. My sales associate was very patient and he spent almost the entire day wit I really enjoyed everything you made the process seamless and informative. My sales associate was very patient and he spent almost the entire day with me. More

I feel that I always receive top notch service My service manager, Mohamed Abusbeih, has provided me with great customer service. He communicated with me in a timely manner and was very clear on My service manager, Mohamed Abusbeih, has provided me with great customer service. He communicated with me in a timely manner and was very clear on what the status of my vehicle is. More

C350 service and what a great staff. Especially Kenny ! This dealership is by far one of the best Mercedes establishments in New York. Great customer service and a very family care environment. I had the pl This dealership is by far one of the best Mercedes establishments in New York. Great customer service and a very family care environment. I had the pleasure of dealing with Kenny Singh for my c350 yearly service and he went above and beyond for my car. More

They took a couple of days but I had a Loaner,which was np Mr Kenny Singh ( Service Adviser) listened to the problems and the Service he advised me was very precise to point. I really appreciate the Outstan Mr Kenny Singh ( Service Adviser) listened to the problems and the Service he advised me was very precise to point. I really appreciate the Outstanding job done by the Mercedes-Benz of Brooklyn Mechanic performed in my car Thank you very much. Lalchan Nandoo More

Excellent service , The staff treated me very well, the work was done fast, I was given a loaner car for as long as the car was in the store. Upon picking up the vehicl , The staff treated me very well, the work was done fast, I was given a loaner car for as long as the car was in the store. Upon picking up the vehicle, the exchange was done fast, even though there was a little complication when my personal items were still left in the loaner car and the car was taken away, when I showed my concern, the staff reacted quickly, and professionally. My overall experience with Mercedes Benz Brooklyn was outstanding, both with the dealership and the service department. More