Mercedes-Benz of Brooklyn

Do NOT use this dealership! Their service department is the worst I’ve even encountered. They do not pick up the phone. You get transferred to an reservation desk that takes your info and no one ever calls the worst I’ve even encountered. They do not pick up the phone. You get transferred to an reservation desk that takes your info and no one ever calls you back. I was told my Sprinter van needed $3500 in work by the info from the diagnostic tests. Contemporary in NJ told me it didn’t sound like they knew what they were talking about Sinai has the van towed from Brooklyn to NJ but not before in has to pay over $400 for the diagnostic. I asked several times for a copy of the diagnostic but still waiting for it. Lii ok w and behold the issue was a wire to that was loose and draining the battery. Fixing my van in NJ costed me just over $500. Can’t get the service manager to call me back . Left several messages for him but like In said they don’t answer the phone do you have to leave messages. Beware these guys are scam artists!! More

Excelent We experience a different customer service experience with the agent Jay Dari. He is polite, skilled and professionally sound. We are so pleased with We experience a different customer service experience with the agent Jay Dari. He is polite, skilled and professionally sound. We are so pleased with his services. Very Complementary and Professional entertainment with courteous approach. We wish him (Jay Dari) every success in professional life and we will referred our friends and family to this dealership. More

Jay was very professional and he took care of everything. Customer service A+++. The insurance company was very difficult to work with and Jay took care of it all. Customer service A+++. The insurance company was very difficult to work with and Jay took care of it all. More

The best exceptional service could not ask for better Christine was great Everybody was very nice place was very safe on protecting everyone great service Christine was great Everybody was very nice place was very safe on protecting everyone great service More

MB of Brooklyn always goes above and beyond to make sure customers are completely satisfied with the request service. Please thank the staff. Stay safe. customers are completely satisfied with the request service. Please thank the staff. Stay safe. More

Amazing experience as usual. Rui and Jay (Bodyshop manager) goes above and beyond to provide great service. I love coming to Benz of Brooklyn because of the family feeling. manager) goes above and beyond to provide great service. I love coming to Benz of Brooklyn because of the family feeling. More

Nasty Phone call from Jasmin Mulic Body Shop Manager Today 6-25-2020 Jasmin Mulic Body Shop Manager from Mercedes Benz of Brooklyn called me and keep accusing me of returning Damaged loner vehicle .June Today 6-25-2020 Jasmin Mulic Body Shop Manager from Mercedes Benz of Brooklyn called me and keep accusing me of returning Damaged loner vehicle .June 13 2020 i Got a loaner vehicle when I left me car for service C300. And return loaner after they called me That my car is ready. That was Friday 6-25-2020 He was very nasty to me and accused me of a crime ,damaging the car then taking it to body shop and returning it Damaged His behavior was unacceptable Please send me a phone number & email so I can complain about this guy . Unbelievable I am still shaken More

Christine was my service rep, she is professional, cordial and helpful. I was able to get the service I needed within a reasonable amount of time and I do appreciate that. cordial and helpful. I was able to get the service I needed within a reasonable amount of time and I do appreciate that. More

Mr Jerry Petitto was very professional. Walked me thru all of the cars till I found the one I wanted and bought it same day. all of the cars till I found the one I wanted and bought it same day. More

Made everything so easyWas prompt, friendly and Made everything so easy Was prompt, friendly and competent Car was sparkling on return inside and out Needed repairs worked beautifully Payment Made everything so easy Was prompt, friendly and competent Car was sparkling on return inside and out Needed repairs worked beautifully Payment was easy and smooth More