Mercedes-Benz of Brooklyn

Service advisors to be better trained on customer relations The only problem was with service advisors. Two in three was an unpleasant customer service experience for me. It's about how you talk and consider yo The only problem was with service advisors. Two in three was an unpleasant customer service experience for me. It's about how you talk and consider your client. You don't make jokes about the service you do, you don't do $1000 bets on what your client ask you or maybe doesn't know. You just try to be polite and treat your client as the guy who pay for your service. More

Excellent Dealership Excellent dealership, prompt, courteous, reliable, friendly service each and every time I go, My service advisor, Riu Costa, is very knowledgeable, fr Excellent dealership, prompt, courteous, reliable, friendly service each and every time I go, My service advisor, Riu Costa, is very knowledgeable, friendly and courteous. This is the best dealership in Tri-State! More

The sales man was very very professional person. He was patience and very good with me. He is very wonderful nice person to recommend to anyone patience and very good with me. He is very wonderful nice person to recommend to anyone More

Joe Leone service Had recent heart surgery so unable to drive.so the pick up and delivery was great also the driver was very polite and professional.happy Had recent heart surgery so unable to drive.so the pick up and delivery was great also the driver was very polite and professional.happy More

Excellent service advisorResponsive and helpful Car Excellent service advisor Responsive and helpful Car maintained properly Very happy with service dept Xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx x Excellent service advisor Responsive and helpful Car maintained properly Very happy with service dept Xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx More

First day had recall on about 3 parts, unfortunately had too take time out come back next day for some adjustments, mike was a real gentleman 👍🏿 too take time out come back next day for some adjustments, mike was a real gentleman 👍🏿 More

Purchase was easy, clear & concise. The sales rep was hands on & answered any & all questions. Car was as advertised. I would definitely recommend for purchase. Buying made easy during this quarantine. hands on & answered any & all questions. Car was as advertised. I would definitely recommend for purchase. Buying made easy during this quarantine. More

Service was exceptional as usual. Staff was professional. Our service advisor, Christine was friendly and accommodating as usual, and kept us informed about our vehicle. Our service advisor, Christine was friendly and accommodating as usual, and kept us informed about our vehicle. More

Kenny is very considerate. Loaner car was awesome. Billing and car loaning dept were very efficient. Whole facility compliant w covid precautions. Bathrooms are lean and free coffee is fresh Billing and car loaning dept were very efficient. Whole facility compliant w covid precautions. Bathrooms are lean and free coffee is fresh More

Excellent!!! Always a pleasure going to Mercedes Benz of Brooklyn! The vehicles are top notch. The sales people bend over backward. Service is an exceptional exp Always a pleasure going to Mercedes Benz of Brooklyn! The vehicles are top notch. The sales people bend over backward. Service is an exceptional experience. More