Mercedes-Benz of Brooklyn

I owned two Mercedes, and one of them is from this dealer. I purchased my CPO 2008 ML 350 from this dealer, during the time, I had a very pleasant experience with one of their sales rep in terms of wh dealer. I purchased my CPO 2008 ML 350 from this dealer, during the time, I had a very pleasant experience with one of their sales rep in terms of whole buying experience. In addition to the CPO ML purchased, I also purchased $3,260.81 Pre-Owned Extended Limited Warranty along with my car and I thought everything just went smoothly and I even left a very positive reviews for this dealer back then. Boys, was I so wrong!.........I did not find out they screwed me up big time behind the whole transaction. After purchasing the car, I did not use my warranty at all and did not discover the issue until recently. My power lift gate start having problems so I sent my car to the other one of the MB dealer. Then we realized that the Extended Limited Warranty I purchased was never entered into the Mercedes-Benz database. In another words, I paid $3,260.81 for nothing and the warranty was never entered into Extended Warranty system. I want to caution all the potential buyers that this is one of the gray area that dealer can trick you. You could receive all signed paper and documents regarding about extended warranty, and you might think you already purchased the extended warranty from them, but the truth is they may or may not submit the document to the MB company and there is no way that you can find out until years later when you actually need to use the warranty and you realized you you basically pay the money straight to the dealer for nothing. Do not get trick by all the signed documents you received, dealer also need to submit the document into the system. If they did not, then you are out of luck. I actually trust and like this dealer so much, refereed so many of my Chinese American business friends in Flushing, NY travel all the way to Brooklyn, NY to purchase from them. Now I think I need to call them up and caution all of them to watch out the warranty scam and come back to Flushing another more reputable dealership. Just would like to share this experience with all the potential buyers. More

Great dealership. Thomas Trella got me a great deal and I got my car within 3 weeks. Best place to get a Mercedes Benz. Free car wash for life and free food and drink provided for all customers. got my car within 3 weeks. Best place to get a Mercedes Benz. Free car wash for life and free food and drink provided for all customers. More

amazing experience for a first time MB purchase. Tom was more amazing. He helped me 110% buying my new car. i recommend him to everyone. he made me feel like family. more amazing. He helped me 110% buying my new car. i recommend him to everyone. he made me feel like family. More

Tom Trella is the consummate sales professional. He works hard to understand your needs and then goes and makes it happen for you. He is fast, efficient and professional. I am an extremely focuse works hard to understand your needs and then goes and makes it happen for you. He is fast, efficient and professional. I am an extremely focused deal (best price) guy on cars. I don't have a strong preference between a comparable Audi, BMW, Lexus or MB, but Tom always wins my business through their aggressive pricing and customer service. Even though I now live in Charlotte, NC, I travel all the way up to Brooklyn to buy all my cars from Tom and MBB. More

Tom trella and staff are more interested in you as a customer first than the sale they will work to give you the best deal for you Tom is always interested on what's good for you and very knowledgable customer first than the sale they will work to give you the best deal for you Tom is always interested on what's good for you and very knowledgable More

Tom Trella at Mercedes Benz of Brooklyn made my car buying experience simple and hassle free. He is a great listener who paid attention to every detail ensuring that my needs are met. During my intera buying experience simple and hassle free. He is a great listener who paid attention to every detail ensuring that my needs are met. During my interaction with Tom, it was quite evident that he is very passionate about his job. He maintained the highest level of efficiency and professionalism throughout the entire process. I am extremely satisfied with his customer service and I would highly recommend Tom Trella at Mercedes Benz of Brooklyn to all my family and friends. More

I have given this rating because I was very satisfied, it was my first time going in person to the dealer in person, I have been dealing with them for years even though I have 2 Mercedes Benz dealers close b was my first time going in person to the dealer in person, I have been dealing with them for years even though I have 2 Mercedes Benz dealers close by. The Sales person was very accommodating of my needs and knew exactly what I want. He also responded quickly when ever I called to ask any question. He was very persistent and patient with me. Thank you Mercedes Benz of Brooklyn I will continue to do business with you and definitely recommend you to my family and friends. More

The service that I received from the sales represenative was superb..Igor Finkelzon made my experience with Mercedes Benz of Brooklyn feel as if I was dealing with a close friend, Every question I asked of was superb..Igor Finkelzon made my experience with Mercedes Benz of Brooklyn feel as if I was dealing with a close friend, Every question I asked of him he answered truthfully and to the point. He went out of his way to go the extra mile when he did not have to. I felt extremely comfortable with his service and would absolutely purchase another auto from him without hesitation. I went to other Mercedes dealers while shopping for a car and was very disappointed in the way I was handled as a customer as if they were doing me a favor. Igor Finkelson has become a friend that I will always turn to when I need assistance, advice or am ready to purchase a new car from Mercedes of Brooklyn. Thank you so much for hiring such dedicated employees like Igor who truly makes Mercedes Benz of Brooklyn number one. Sincerely, Michael Glazer More

Mrs. Carol Morin treat you with respect and very knowl egable of her job. Customer service is polite and friendly,the atmospohere is clean and comforable. I would recomend family and friends. egable of her job. Customer service is polite and friendly,the atmospohere is clean and comforable. I would recomend family and friends. More

Bentley is a great car sales man, listens to customers and responds quickly. A+ Jonathan helped us with the financing and walked us through the process very professionally. Bentley/Jonathan also assiste and responds quickly. A+ Jonathan helped us with the financing and walked us through the process very professionally. Bentley/Jonathan also assisted with the out-of-state registration as well, cannot wait to receive the new registration and license plates soon!!! More