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Mercedes-Benz of Brooklyn

Brooklyn, NY

3.8
997 Reviews

1800 Shore Parkway

Brooklyn, NY

11214

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Showing 997 reviews

December 01, 2013

I'm a long time MB customer and got my 4 previous cars from this dealership, but unfortunately I will not do it anymore. Today was my last visit. I was talking to Tim Shishko, told him straight forwa More

by aeggroup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Shishko
Jan 07, 2014 -

Mercedes-Benz of Brooklyn responded

Hi Mr. Gorelik, I read the comment you posted online with great disappointment, and must admit I am quite surprised you feel this way. I am the same manager who scoured the country to get your daughter the car of her dreams when no other dealer could AND at a price that no other deal would. Further, I was also instrumental in her receiving it in time for her surprise party. My salesman even offered to bring it to the restaurant where the celebration took place. We delivered on every promised that we made and then some and as usual, gave her an incredible deal. Your daughter and her husband were positively ecstatic when it all finally came together. All of this took place was just days before your visit and I recall our conversation regarding your interest in leasing a 2014 E350 4matic for the same price you paid in 2012 quite vividly. Perhaps I did not articulate my point as to why we could not accept your proposal as well as I thought I did. For that I apologize. The offer you made to lease a 2014 E Class for the same payment you had on the 2012 was simply not financially feasible. As the 2014 is a completely restyled model and one with more standard features and options than your 2012 had, the car now, not surprisingly, is a little more expensive. Additionally, as you have leased several cars from us over the years, you know that lease programs change each month and although we did our best to come close to the payment you had 2 years ago, the current pricing and programs could not duplicate the offers from 2012. Unfortunately while our quote was not to your satisfaction, the vehicle was extremely aggressively priced. The reason why the mileage did not matter in your particular case was not that the payment would not drop a bit, it would, it was that your offer was so far below the market, that the extra few hundred dollars in savings by driving 10,000 miles per year would not have materially impacted the gap between the two prices. I would hope that based on your own personal previous experiences here and that of your family, you would understand that we go overboard to keep our clients happy. If your offer was doable, we would have done it. After all, we are the same Authorized Mercedes-Benz dealer that leased you that 2012 for just $476/mo. I wish you well. Regards, Tim

November 30, 2013

Great customer service, everyone was really nice, quality of work was really good i loved it, recommend you to go there if you have a Mercedes. More

by vladkim1993
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
November 26, 2013

Mr Modica met and exceeded all expections of a top notch service center. From the phone calls to the workmanship, extremely satisfied with all aspects More

by Vmasi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Modica
November 26, 2013

John was very helpful in getting the problems fixed. I was out of the door in less than 1 hour. I would definitely come back to this dealer when I need services. More

by mcs5335
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
November 25, 2013

Carol is an exceptional Service Advisor who is prompt and concise with handling all of my specific needs when I bring my car in for service. She is one of the main reasons that I continue to purchase cars th More

by mominelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
November 23, 2013

Steve was a fantastic sales guy. He listened to what I wanted and worked with me to make sure that I got exactly that. He called to follow up after I bought the car and to make sure that i was happy. Ove More

by nojimu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
November 22, 2013

To whom it may concern : My name is Hakam Abusabe and i To whom it may concern : My name is Hakam Abusabe and i have recently taken my Mercedes benz to the service center at 1800 shore parkway location. t More

by Hakamabusabe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Petitto
November 21, 2013

Simply put, the Mercedes damaged the car and would not admit it in spite of the documentation in their possession to prove otherwise. The service manager then said they wouldn't cover it because they don More

by nomomercs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure, but he was a service manager
November 21, 2013

Terrance was great to work with as was all the crew. Easy to get to. They have a lounge and a food court. Makes waiting easy. Go today. More

by vinceN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
November 21, 2013

Terrance was great to deal with, very professional. He helped me pick out the right S Class according to my needs. I will recommend my friends & family. Thanks MB of Brooklyn !! More

by berbiceguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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