Mercedes-Benz of Brooklyn

John was very courtesy and thorough in reviewing the service needs for our vehicle. The other staff members were friendly, and our wait was minimal. I will definitely continue coming here for all my fut service needs for our vehicle. The other staff members were friendly, and our wait was minimal. I will definitely continue coming here for all my future service needs. More

Great customer service, everyone was really nice, quality of work was really good i loved it, recommend you to go there if you have a Mercedes. of work was really good i loved it, recommend you to go there if you have a Mercedes. More

Mr Modica met and exceeded all expections of a top notch service center. From the phone calls to the workmanship, extremely satisfied with all aspects service center. From the phone calls to the workmanship, extremely satisfied with all aspects More

John was very helpful in getting the problems fixed. I was out of the door in less than 1 hour. I would definitely come back to this dealer when I need services. was out of the door in less than 1 hour. I would definitely come back to this dealer when I need services. More

Carol is an exceptional Service Advisor who is prompt and concise with handling all of my specific needs when I bring my car in for service. She is one of the main reasons that I continue to purchase cars th concise with handling all of my specific needs when I bring my car in for service. She is one of the main reasons that I continue to purchase cars through Mercedes-Benz of Brooklyn time and time again. More

Steve was a fantastic sales guy. He listened to what I wanted and worked with me to make sure that I got exactly that. He called to follow up after I bought the car and to make sure that i was happy. Ove wanted and worked with me to make sure that I got exactly that. He called to follow up after I bought the car and to make sure that i was happy. Overall my Mercedes experience was fantastic and I cant wait for 3 years to get a new one. More

To whom it may concern : My name is Hakam Abusabe and i To whom it may concern : My name is Hakam Abusabe and i have recently taken my Mercedes benz to the service center at 1800 shore parkway location. t To whom it may concern : My name is Hakam Abusabe and i have recently taken my Mercedes benz to the service center at 1800 shore parkway location. there I found that not only were the personnel kind , courteous and professional but also they were well knowledgeable in their particular field as well and when i asked certain questions pertaining to the issue my car had I saw a great display of interest in these questions. They where able to answer and take the time out to explain to me the problem and also explaining how they were going to fix the problem . I have had a great deal of cars leased or bought in the past from Cadillac and the Infiniti M37X and many more . But when I dealt with other service centers or showroom personnel they are in no way near the professional know how, respect . kindness , and concern to their clientele as I have personally seen at 1800 shore parkway . I have felt so comfortable to the point where i wasn't hesitant in anyway or uncomfortable to ask a question . I literally felt like I was at home and in the future I will definitely continue on doing business with this particular showroom and service center as well as to refer these wonderful individuals to family and friends . Thanks to Mr. Asad and Mr. Jerry from the showroom floor to Mr. john from the service department to whom all made it a very exceptional most positive and outstanding experience I've had in many years . More

Simply put, the Mercedes damaged the car and would not admit it in spite of the documentation in their possession to prove otherwise. The service manager then said they wouldn't cover it because they don admit it in spite of the documentation in their possession to prove otherwise. The service manager then said they wouldn't cover it because they don't claim responsibility for damages of that nature. Now I have a busted front grill, dislodged bumper and a light that is constantly on saying my hood is open (it's not actually open). As the service manager listed off the other damages on the dealership walkaround form (none of these new damages were on there of course) he smugly listed each individual item with a slight Brooklyn scratch as if the car had been driven through a destruction derby, noting each individual rim scuff as if having hit a pot hole 6 months ago somehow relieves him from the responsibility of repairing the damage caused by his workers. Also this car has 13k miles and has now been in the shop for major problems 3 times. (it had to be towed in this time after calling road side assistance due to a complete power failure) To be clear there was one nice employee there who is blameless in this whole ordeal, but even though he should be, he is not a manager and ultimately his kindness delivered no results. I apologize to that guy for the fact that none of the 6 mercedes benzs in the family will be replaced with good cars that have good dealership support. More

Terrance was great to work with as was all the crew. Easy to get to. They have a lounge and a food court. Makes waiting easy. Go today. to get to. They have a lounge and a food court. Makes waiting easy. Go today. More