Mercedes-Benz of Brooklyn

I was in need of a set of floor mats for my 02 Benz SLK, my local dealer didn’t not have them nor seemed interested to help me locate a set. John McCormick helped me locate the correct set, followed up with my local dealer didn’t not have them nor seemed interested to help me locate a set. John McCormick helped me locate the correct set, followed up with and email & a phone call. Superb customer service expected from a Mercedes Benz Dealer. More

Best experience at MB of BROOKLYN thanks to KENNY S & Jay with body work thanks so much guys your the reason I will go back !!!! with body work thanks so much guys your the reason I will go back !!!! More

Fast and courteous service From my experience as always the service is fast and very professionally done, I would feel very comfortable using their services again in the future From my experience as always the service is fast and very professionally done, I would feel very comfortable using their services again in the future ! More

The entire process from beginning to end was seem less. My service advisor Marian was a pleasure to work with and kept me always Updated. My service advisor Marian was a pleasure to work with and kept me always Updated. More

On time and done in the estimated time frame Exceptionally clean and comfortable. Personnel is helpful and polite. Amenities, e.g. water, coffees, are appreciated. Especially appreciate how th Exceptionally clean and comfortable. Personnel is helpful and polite. Amenities, e.g. water, coffees, are appreciated. Especially appreciate how the service rep keeps you informed and makes sure the vehicle is finished and cleaned properly More

Seamless professionalism with no sales pressure! Just an overall great shopping experience. The showroom was clean and their was no sales pressure when looking at the vehicles on display. Well done! Just an overall great shopping experience. The showroom was clean and their was no sales pressure when looking at the vehicles on display. Well done! More

Our sales person was Jason, and he was so helpful. He listened to us and helped us customize our car. He was very professional and he gave us updates on our car too. I highly recommend him. listened to us and helped us customize our car. He was very professional and he gave us updates on our car too. I highly recommend him. More

Poor service I brought my 2018 GLC300 with only 6800 miles complaining of squeaky brakes and was told that Mercedes says this is normal and they can’t do anything I brought my 2018 GLC300 with only 6800 miles complaining of squeaky brakes and was told that Mercedes says this is normal and they can’t do anything about it and the warranty only covers this type of issue for 12 months or 12000 miles. My car only has 6800 miles and is 18months old. Is this the quality that Mercedes wants to be associated with. Or is this just poor dealer service. They did not. even look at the car to determine if there was an underlying issue. At this point I think I will switch to another car brand upon expiration of my lease. Very disappointed in Mercedes always thought they were better than this. More

Great Experience The staff was very courteous and patient. They answered all my questions and helped make it possible to own the Mercedes of my choice, They are very p The staff was very courteous and patient. They answered all my questions and helped make it possible to own the Mercedes of my choice, They are very professional and you fee confident in the quality of service they provide overall. More

Josue Dejesus could not have made our experience any better. We got exactly what we wanted expeditiously. We are in awe of our new car. better. We got exactly what we wanted expeditiously. We are in awe of our new car. More