Mercedes-Benz of Brooklyn

I've been a loyal customer solely because of the personalized and excellant service received specifically from Carol Morin. She has always taken the time and given unwaivering attention to detail; personalized and excellant service received specifically from Carol Morin. She has always taken the time and given unwaivering attention to detail; making the Mercedes experience truely First Class. I look forward to my next Mercedes and specificlly will return to Mercedes of Brooklyn, knowing Carol will be there to add that level of service and personalized attention that makes me feel like I'm a valued patron and friend. Thank you, M.Levy More

The new management at this dealership makes the experience here unlike at any other luxury car dealership in NYC - surprisingly pleasant! When I brought in my car for service, although they did no experience here unlike at any other luxury car dealership in NYC - surprisingly pleasant! When I brought in my car for service, although they did not have loaners, they went out of their way to get me a car from Enterprise Rent-a-Car, for free. The manager stopped by and offered his help, shook my hand and said he's at my service and wants my service experience to be great. The service advisor that I dealt with, Alberto Lalli - was also extremely polite and pleasant to deal with. My son who was with me, got a few playdoh boxes to play with while we waited. The wait was only 10 mins to be seen, and the time it took to drop the car off and leave with a rented one was no more than 30 mins. Plus, they fixed my car in 24 hours. Really a pleasant experience!!!! A nice refreshing suprise! Thank you, guys! More

There is no other dealership that can compare To Mercedes-Benz of Brooklyn. The outstanding service and overall experience of purchasing a car. My daughter loves Her New Car. Mercedes-Benz of Brooklyn. The outstanding service and overall experience of purchasing a car. My daughter loves Her New Car. More

I purchased my first Benz there. Bentley/Christian are awesome.The service is timely and the courtesy is the same as the day I purchased. awesome.The service is timely and the courtesy is the same as the day I purchased. More

Overall, the process when leasing a new car from this establishment was incredible. From the moment we walked in until the moment we drove off the lot with our new Mercedes, we were treated with the resp establishment was incredible. From the moment we walked in until the moment we drove off the lot with our new Mercedes, we were treated with the respect and kindness that a customer would expect from a world class brand like Mercedes Benz. I will always recommend people I know here to deal with the kind and courteous staff. More

Bentley Lashley made this purchase of my automobile a rewarding expierence. I am very happy with my purchase and Bentley made it a very easy transaction. Other people involved in this transaction that ma rewarding expierence. I am very happy with my purchase and Bentley made it a very easy transaction. Other people involved in this transaction that made it a rewarding expierence were Lou Romano, Tanya and Mitchell. This is the 3rd vehilce that I have purchased from this dealership and i can assure you that it won't be my last because of the people that i have just mentioned. More

Since I purchase my ML 350 with Mercedes I have had nothing but excellent treatment from the staff. I really am pleased with my service rep Carol she goes out her way resolve my issues and she she work nothing but excellent treatment from the staff. I really am pleased with my service rep Carol she goes out her way resolve my issues and she she works from the heart. I recommend Mercedes Benz of brooklyn to everyone I can who I know is interested in a vehicle as I am confident that the employees are naturally wonderful and always ready to serve every clients needs. I also recently talked in large meeting at my job about increasing our customer service and I use the treatment I receive from all the staff as I drive up on the lot as a pure example of how I would like my business to run. More

My wife and I visited Mercedes Benz of Brooklyn and Johnny Chan greeted us and treated us with the world class service you would expect from a leading luxury car dealership. He was friendly, knowledge Johnny Chan greeted us and treated us with the world class service you would expect from a leading luxury car dealership. He was friendly, knowledgeable and accommodating. He definitely made the deal as comfortable as possible, and we're looking forward to staying in touch with him in the future. If you are going to Mercedes Benz of Brooklyn I strongly recommend you ask for Jonny Chan. Also, we could be happier with the 2013 GLK350! More

Luis Romano is the consummate professional. My wife and I leased an ML350 in 2011 and we couldn’t be happier with our decision (thanks to Louis). Louis was incredibly patient with us as this was our first ca leased an ML350 in 2011 and we couldn’t be happier with our decision (thanks to Louis). Louis was incredibly patient with us as this was our first car lease. He was always easily accessible and willing to answer all of our questions. Louis went above and beyond to ensure that we had a positive experience with Mercedes-Benz and for that we’re very grateful. Most importantly, we look forward to working with him and the great team at Mercedes-Benz again when our lease expires in 2014. More

I was visit the sevise Dept on this Monday.John is very nice and did his Great job for me.Thanks a lot!! Xie,JingYao(Karen) nice and did his Great job for me.Thanks a lot!! Xie,JingYao(Karen) More