Mercedes-Benz of Brooklyn

REQUEST A CARFAX UP-FRONT, BE SKEPTICAL OF PRICING, & DON'T BE AFRAID TO WALK AWAY. Visited Sovereign on separate occasions to consider purchasing a Certified Pre-Owned vehicle. Each time, was met wit DON'T BE AFRAID TO WALK AWAY. Visited Sovereign on separate occasions to consider purchasing a Certified Pre-Owned vehicle. Each time, was met with an incredibly rude secretary at the front desk, and was shuffled outside to check out some cars parked on the lot. On our first visit, both cars were filthy, and had clearly been sitting there for some time (three months according to the online Carfax reports). The car I test drove had scratches and dents all over it, and was offered with a sticker price for $2000-$3000 more than other CPO dealers in the tri-state area. The second car was in better shape, but was absurdly priced at $4500 more than the Edmunds TMV pricing. After attempting to negotiate on the second vehicle, I was told by Lou Romano -- who happens to be one of the most disrespectful salesmen I have ever encountered -- that the most they'd move on pricing was $500 off the stick. That was flat-out insulting, given the condition of the vehicles and the length of time they'd been on the lot. I walked away and should have never looked back. A week or so later, received a second call from the dealership about a pre-owned car they had in inventory. According to Moe, the salesman, this vehicle was owned by ONE person, and had an absolutely CLEAN Carfax report. Reluctantly, I agreed to return. Visibly, the vehicle looked just fine, and I decided to continue into the dealership to discuss pricing. From the moment I walked into the glass cube, I was rushed and pressured to sign documents and fill out paperwork. I refused to sign anything and immediately requested a Carfax. After 25 minutes of waiting (funny how the Carfax was something they could not rush to provide), Moe walks in and informs me that somehow, the car WAS involved in an accident, and they were getting the report. 15 minutes more of waiting for the Carfax, and Moe walks in and hands it over. Smack in the middle of page one is a glaring exclamation point reading ACCIDENT REPORTED. In addition, it turns out the vehicle was owned twice before, not once. Immediately, I walked out of the office and never looked back. I received NUMEROUS phone calls for the remainder of the week demanding to know whether I had made a decision or not. About four days later, I received a final, threatening voicemail stating that they had found another buyer and needed to know if "the deal was closed." I told them that I would not be purchasing, and was going to express interest in leasing a new vehicle, but was actually HUNG UP ON by Moe. A word of advice to anyone considering this shady, sketchy dealership -- LOOK ELSEWHERE. Don't get involved with those that will lie and cheat to make a deal. And to Lou Romano, stay classy. You're a true detriment to that entire delearship, and I'll be glad to let every one of my friends and family know the chop-shop operation you're running over there. More

HELLO, IT WAS A PLEASURE DOING BUSINESS WITH JACK, AND SOVEREIGN. EVERYTHING HE PROMISSED HE DELIVERED, AND THEN SUM! NOT LIKE MOST DEALERS BAIT AND SWITCH ETC. HE HAS NOW LOCKED IN MY BUSINES AND ALL M SOVEREIGN. EVERYTHING HE PROMISSED HE DELIVERED, AND THEN SUM! NOT LIKE MOST DEALERS BAIT AND SWITCH ETC. HE HAS NOW LOCKED IN MY BUSINES AND ALL MY REFERRALS. THE DEALERSHIP IS ALSO BEAUTIFUL INSIDE AND OUT. I HAD BEEN DEALING WITH RAY CATENA, AND NOW I HAVE FOUND A NEW HOME. More

Jorge was lovely to work with. I would gladly work with Jorge again. He was thoughtful and very helpful. I visited dealerships in Huntington and Manhattan and neither of the salespeople that I had dealings Jorge again. He was thoughtful and very helpful. I visited dealerships in Huntington and Manhattan and neither of the salespeople that I had dealings with instilled a sense of confidence or trust. Jorge is a mensch. More

This was my 1st experience with a Mercedes Benz dealership. I have leased a few cars in the past couple years and this was by far my BEST experience. Jorge Rivera was a pleasure to work with and h dealership. I have leased a few cars in the past couple years and this was by far my BEST experience. Jorge Rivera was a pleasure to work with and helped work out everything out. The paperwork was easy and a painless process. He was friendly, patient, efficient, courteous, and respectful. Jorge even set up my bluetooth! Excellent customer service! Thank you Jorge for making this a great experience. We will definitely recommend Jorge to our friends and family! More

I brought my car here to get repaired and serviced. I brought my car here to get repaired and serviced. After I picked up the car I noticed there was a ding on the door, And also the door jamb was chi I brought my car here to get repaired and serviced. After I picked up the car I noticed there was a ding on the door, And also the door jamb was chipped. They contacted me after I did not give them a good score on the service review. Sovereign agreed to repair the damage they have done. So I brought in the car again. I picked up the car after a few days, When I got home I inspected the repair. All I can say is Horrible Job. The paint was dull and had orange peel. The car is a 2008 SLK 55 AMG, Hardly ever used with less than 6000 miles. Heated garage kept, Never driven in rain or snow. It was only driven at night, Never was even once parked on the street. In essence it is a garage queen. I found it was therapeutic to rinse and wax it weekly. There was no way I could stand to see the imperfection they had left. So upset about the poor repair job, I sold the car. I would have been so upset every time I saw the door. I do not recommend this dealer and I would never go there again. More

Excellent service all around - price transparency and helped to compare with other dealers whose used cars we were also evaluating, great eye for detail in preparing car, fast service with loan, everythi helped to compare with other dealers whose used cars we were also evaluating, great eye for detail in preparing car, fast service with loan, everything ready in detail about the car history, etc, when we scheduled 2 visits. Need to get the building construction finished but the guys were great in joking about it and making use comfortable. Met return buyers who walked up to us and also expressed their enthusiasm about working with Peter. Louis was also on top of the management and really personable. I'd definitely recommend and trusting these folks. More

Excellent customer service. They took care of everything, kept me posted as to when my car would be in, facilitated financing, transfer of plates and explanation of car when I picked it up. Since I had a Me kept me posted as to when my car would be in, facilitated financing, transfer of plates and explanation of car when I picked it up. Since I had a Mercedes Benz before that I purchased from Sovereign, buying another Mercedes was largely a result of how easy it is working with this dealership. My past experiences were so positive in service and sales, that I wanted to work with them again. More

Jonny Chen is a great salesman. He was pleasant, friendly and very helpful! He was honest with us about everything and went over the details as many times as it was needed. Jonny did not steer us in a direct and very helpful! He was honest with us about everything and went over the details as many times as it was needed. Jonny did not steer us in a direction of his choice; he let us choose what we wanted and what was best for us by explaining all the options. When we came to pick up the car, Jonny gave us a tour of our new "purchase" and patiently explained all the options the car has to offer. We had an awesome experience at Sovereign only due to Jonny's outstanding customer service! We are recommending him to our friends and family! Thank you, Jonny! More

Dealt with Peter Quinones who leased me a C300. Whole experience was honest friendly and respectful. When he couldn't find me exactly what I was looking for because I was being overly picky he stayed at experience was honest friendly and respectful. When he couldn't find me exactly what I was looking for because I was being overly picky he stayed at it and found it. he got the car to me in record time and explained everything. He made the paperwork easy and he was very efficient. A good man IMHO. More

STEVEN SHLAYAN BEST SALESMAN EVER !!!BEST SERVICE. GREAT DEAL IN TOWN. Steven Shlayan has been one of the most helpful and knowledgeable person I have ever met. He was very courteous and the whole process, DEAL IN TOWN. Steven Shlayan has been one of the most helpful and knowledgeable person I have ever met. He was very courteous and the whole process, from pricing out to delivery of my new mercedes benz G55 AMG, went as smooth as one would hope for. Thank you, Steven. More