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Mercedes-Benz of Brooklyn
Brooklyn, NY
1,002 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,002 reviews
July 06, 2011
Jorge was fantastic to work with. Very honest and forthcoming and not fast paced or dramatic. It took some time to find the right car, but once we did, the process was painless and we got a good pri forthcoming and not fast paced or dramatic. It took some time to find the right car, but once we did, the process was painless and we got a good price. More
by chernas
Employees Worked With
Jorge Rivera
July 06, 2011
We bought a 2011 GL in March from Sovereign. I am AMAZED at the fabulous employees that they have there. The are so accommodating and friendly. We live in Jersey and the dealer is in Brooklyn. That was a at the fabulous employees that they have there. The are so accommodating and friendly. We live in Jersey and the dealer is in Brooklyn. That was a concern to us about having the car serviced by a dealer so far away. AGAIN, they were amazing. They sent someone out to pick up the car and deliver me a loaner. They washed and vacuumed my car and it is great! If you live anywhere in the Tri-State area and are looking at a Mercedes....Don't go ANYWHERE else!! More
by ncson01
Employees Worked With
Entire Staff. From Appointments to service to purchase
June 24, 2011
After having a baby we knew space would be an issue and needed a larger vehicle. We were a current Infiniti owner and after contacting them about a larger vehicle, we decided to look elsewhere after we we needed a larger vehicle. We were a current Infiniti owner and after contacting them about a larger vehicle, we decided to look elsewhere after we were quoted crazy prices. Danny was recommended to us by a friend and said he would contact us if anything caught his eye within our price range. Three weeks later he kept him end of his promise and called us to come in to take a look at a Mercedes truck. I fell in love instantly and my husband and I decided to go through with the deal. Danny was a huge help and answered any questions we had, and no pressure was involved what so ever. I also wanted to add that I came to the dealership with a cranky 1 year old and the front desk secretary was so sweet with my daughter by making her smile and laugh. Would definitely recommend Danny at Sovereign to my friends and family with out a doubt. More
by bibi2101
Employees Worked With
Daniel Jay Lehrer
June 06, 2011
I had a very good experience at Sovereign Motors. Mr. Rivera was an excellent salesperson. He was friendly, courteous and knowledgable about the vehicles. When I went to pick up the vehicle, Mr. Rivera Rivera was an excellent salesperson. He was friendly, courteous and knowledgable about the vehicles. When I went to pick up the vehicle, Mr. Rivera took the time to familiarize me with the vehicle. I left the dealership feeling very confident about my new vehicle. I would recommend Mr. Rivera to friends. More
by Yanni
Employees Worked With
Jorge Rivera
May 19, 2011
REQUEST A CARFAX UP-FRONT, BE SKEPTICAL OF PRICING, & DON'T BE AFRAID TO WALK AWAY. Visited Sovereign on separate occasions to consider purchasing a Certified Pre-Owned vehicle. Each time, was met wit DON'T BE AFRAID TO WALK AWAY. Visited Sovereign on separate occasions to consider purchasing a Certified Pre-Owned vehicle. Each time, was met with an incredibly rude secretary at the front desk, and was shuffled outside to check out some cars parked on the lot. On our first visit, both cars were filthy, and had clearly been sitting there for some time (three months according to the online Carfax reports). The car I test drove had scratches and dents all over it, and was offered with a sticker price for $2000-$3000 more than other CPO dealers in the tri-state area. The second car was in better shape, but was absurdly priced at $4500 more than the Edmunds TMV pricing. After attempting to negotiate on the second vehicle, I was told by Lou Romano -- who happens to be one of the most disrespectful salesmen I have ever encountered -- that the most they'd move on pricing was $500 off the stick. That was flat-out insulting, given the condition of the vehicles and the length of time they'd been on the lot. I walked away and should have never looked back. A week or so later, received a second call from the dealership about a pre-owned car they had in inventory. According to Moe, the salesman, this vehicle was owned by ONE person, and had an absolutely CLEAN Carfax report. Reluctantly, I agreed to return. Visibly, the vehicle looked just fine, and I decided to continue into the dealership to discuss pricing. From the moment I walked into the glass cube, I was rushed and pressured to sign documents and fill out paperwork. I refused to sign anything and immediately requested a Carfax. After 25 minutes of waiting (funny how the Carfax was something they could not rush to provide), Moe walks in and informs me that somehow, the car WAS involved in an accident, and they were getting the report. 15 minutes more of waiting for the Carfax, and Moe walks in and hands it over. Smack in the middle of page one is a glaring exclamation point reading ACCIDENT REPORTED. In addition, it turns out the vehicle was owned twice before, not once. Immediately, I walked out of the office and never looked back. I received NUMEROUS phone calls for the remainder of the week demanding to know whether I had made a decision or not. About four days later, I received a final, threatening voicemail stating that they had found another buyer and needed to know if "the deal was closed." I told them that I would not be purchasing, and was going to express interest in leasing a new vehicle, but was actually HUNG UP ON by Moe. A word of advice to anyone considering this shady, sketchy dealership -- LOOK ELSEWHERE. Don't get involved with those that will lie and cheat to make a deal. And to Lou Romano, stay classy. You're a true detriment to that entire delearship, and I'll be glad to let every one of my friends and family know the chop-shop operation you're running over there. More
by qqqq
Employees Worked With
Moe Suso, Lou Romano
April 25, 2011
HELLO, IT WAS A PLEASURE DOING BUSINESS WITH JACK, AND SOVEREIGN. EVERYTHING HE PROMISSED HE DELIVERED, AND THEN SUM! NOT LIKE MOST DEALERS BAIT AND SWITCH ETC. HE HAS NOW LOCKED IN MY BUSINES AND ALL M SOVEREIGN. EVERYTHING HE PROMISSED HE DELIVERED, AND THEN SUM! NOT LIKE MOST DEALERS BAIT AND SWITCH ETC. HE HAS NOW LOCKED IN MY BUSINES AND ALL MY REFERRALS. THE DEALERSHIP IS ALSO BEAUTIFUL INSIDE AND OUT. I HAD BEEN DEALING WITH RAY CATENA, AND NOW I HAVE FOUND A NEW HOME. More
by TIMLULANI
Employees Worked With
JACK MATALON
February 26, 2011
Jorge was lovely to work with. I would gladly work with Jorge again. He was thoughtful and very helpful. I visited dealerships in Huntington and Manhattan and neither of the salespeople that I had dealings Jorge again. He was thoughtful and very helpful. I visited dealerships in Huntington and Manhattan and neither of the salespeople that I had dealings with instilled a sense of confidence or trust. Jorge is a mensch. More
by mbutz
Employees Worked With
Jorge Rivera
February 14, 2011
This was my 1st experience with a Mercedes Benz dealership. I have leased a few cars in the past couple years and this was by far my BEST experience. Jorge Rivera was a pleasure to work with and h dealership. I have leased a few cars in the past couple years and this was by far my BEST experience. Jorge Rivera was a pleasure to work with and helped work out everything out. The paperwork was easy and a painless process. He was friendly, patient, efficient, courteous, and respectful. Jorge even set up my bluetooth! Excellent customer service! Thank you Jorge for making this a great experience. We will definitely recommend Jorge to our friends and family! More
by vcuratolo
Employees Worked With
Jorge Rivera
February 01, 2011
I brought my car here to get repaired and serviced. I brought my car here to get repaired and serviced. After I picked up the car I noticed there was a ding on the door, And also the door jamb was chi I brought my car here to get repaired and serviced. After I picked up the car I noticed there was a ding on the door, And also the door jamb was chipped. They contacted me after I did not give them a good score on the service review. Sovereign agreed to repair the damage they have done. So I brought in the car again. I picked up the car after a few days, When I got home I inspected the repair. All I can say is Horrible Job. The paint was dull and had orange peel. The car is a 2008 SLK 55 AMG, Hardly ever used with less than 6000 miles. Heated garage kept, Never driven in rain or snow. It was only driven at night, Never was even once parked on the street. In essence it is a garage queen. I found it was therapeutic to rinse and wax it weekly. There was no way I could stand to see the imperfection they had left. So upset about the poor repair job, I sold the car. I would have been so upset every time I saw the door. I do not recommend this dealer and I would never go there again. More
by makeuhigh
Employees Worked With
Do not reacll
January 09, 2011
Excellent service all around - price transparency and helped to compare with other dealers whose used cars we were also evaluating, great eye for detail in preparing car, fast service with loan, everythi helped to compare with other dealers whose used cars we were also evaluating, great eye for detail in preparing car, fast service with loan, everything ready in detail about the car history, etc, when we scheduled 2 visits. Need to get the building construction finished but the guys were great in joking about it and making use comfortable. Met return buyers who walked up to us and also expressed their enthusiasm about working with Peter. Louis was also on top of the management and really personable. I'd definitely recommend and trusting these folks. More
by Peter O
Employees Worked With
Peter Iengo
