Mercedes-Benz of Buckhead

I received the BEST service purchasing from Mell at this dealership. She was very professional, prompt and made buying very easy. I will certainly purchase from her again in the future! Thank you!! dealership. She was very professional, prompt and made buying very easy. I will certainly purchase from her again in the future! Thank you!! More

My car was damaged at this dealership while it was serviced there. After I pointed out the damage, no less than three employees added insult to injury by gaslighting me. Unfortunately, I will need to serviced there. After I pointed out the damage, no less than three employees added insult to injury by gaslighting me. Unfortunately, I will need to file an insurance claim in order to have the damage fixed. Lesson: Be prepared to file an insurance claim with YOUR insurance company if something happens to your car while in the care of Mercedes Benz Of Buckhead, because they will NOT do anything about it. More

I had a great experience at the service dept with my vehicle being serviced here. vehicle being serviced here. More

Professional, well staffed and modern shop with professional service team great inventory pleasant environment and great customer service. professional service team great inventory pleasant environment and great customer service. More

My service advisor Zion Durham is professional, polite, patient, assertive, and very prompt. He made sure the service for my vehicle was completed in a timely manner. One thing I really like about him is t patient, assertive, and very prompt. He made sure the service for my vehicle was completed in a timely manner. One thing I really like about him is that he’s always smiling with his beautiful smile! Zion takes pride in making sure that he give his customers superb customer service. He’s most definitely a great asset to Mercedes Benz of buckhead, and the epitome of what an outstanding service advisor should be. More

Asked more info for a car I was very interested in. Followed up twice, they replied after the car was sold.. too late! Followed up twice, they replied after the car was sold.. too late! More

Let’s talk about my experience purchasing a G5550 from Mercedes Benz of Buckhead on 7/22/22. I searched and searched within this dealership for a G-wagon and finally found the one. I definitely wanted to Mercedes Benz of Buckhead on 7/22/22. I searched and searched within this dealership for a G-wagon and finally found the one. I definitely wanted to have the experience of purchasing a vehicle from a black-owned dealership. As the Chair of the Legal Redress of the NAACP Tulsa Chapter, I wanted to support a Black-ownened business and lead by example. However, this purchase experience has been a nightmare. As of today, I would not tell anyone to patronize their business since it appears quality of care stops as soon as the check clears. I would never want anyone to endure what I have endured especially if they are spending the amount of money I have spent on this vehicle. Only fours hours into the drive from Mercedes-Benz of Buckhead to Tulsa, Oklahoma, my son noticed that the new vehicle was leaking water from the inside onto his feet as he was sleeping. He woke up and told me “I had a major problem!” I immediately began recording this incident. Then, the leak got worse and water started leaking on my side as I was driving the vehicle. Fortunately, my son was able to record everything that was happening as I was driving this vehicle. Once I pulled over, I called the salesman, to let him know immediately about the issues. Instead of instructing me to bring the vehicle back immediately, he told me to take it to the nearest dealership. He knew that I had traveled from Tulsa to Atlanta to buy the car, so the nearest dealership was at least 7 hours away. Unfortunately, the Tulsa dealership could not get me in until a month after when my 30-day warranty was up. I did not think this would not be a problem due to my reporting it to Dennis Bardizbanian, and product specialist. I believe I have spoken to all employees in their establishment. Since I reported this issue, I've been running around in circles trying to get some help. I need a car to care for my family and run my business. At this point, I am trying to understand how you all would expect anyone to enjoy a $220,000 vehicle that began leaking on the first day it was driven off the lot. I have not received any assistance from them. (If my father was not fighting cancer, I definitely would have driven it back as soon as the Tulsa dealership said it could fix the issue.) Buying a luxury car within this price range is an investment; however, for me, there has been little to no enjoyment in owning this car because of the car’s defects and the unprofessional nature of how Mercedes Benz of Buckhead conducts business. This organization has treated me very disrespectfully by ignoring this matter as if it did not happen although I sent the recording showing the car leaking! What’s worse is that their team put my son and me in harm’s way by selling a defective car in the first place. To add insult to injury, the sales manager Jason finally said that he would honor the price that I purchased the vehicle for as a trade-in, but then he turned around and sold the vehicle that I asked to apply the trade for. It was another slap in the face, but I get it. At the end of the day, it's all about that dollar. Now, I am wondering if they treat white customers the same way they treat black females. Honestly, I doubt it seriously. I believe if this had happened to a white male/woman patron, he/she would’ve received the experience we all anticipate when buying a luxury defective car. Lastly, I found another vehicle advertised for $191,550 on the website, so I expressed through email to Paula and Jason that I am interested in this vehicle. When Paula sent me the numbers, the vehicle was marked up a whole $90,000.00, which proves further that deals at their establishment are shady and not to be trusted under any circumstances. I asked Jason again if he could honor the price that the cars are selling for in Oklahoma which is still a 50K markup with me putting down another 20K. At this point, I will forgo the experience of buying my dream car from a Black dealer if their business practices are questionable and cause mental and emotional anguish. As an advocate for African Americans, this will be my message going forward. When all is said and done, the truth remains that Mercedes-Benz of Buckhead sold me a lemon, yet treated me as if I did something wrong and refused to make amends in any manner. I delivered everything that was asked of me, including credit approval, $20K, and picked up the vehicle on Friday as I was expected only to receive a vehicle that leaked from the inside of the vehicle after I bought it. Of course, no one from their establishment has given an adequate explanation of why the car leaks but it’s certified therefore let you deal with the hassle of another dealership replacing it we got our money. Now, I am expected to drive the lemon vehicle around which I don’t due to the issue is not fixed. When in reality, Mercedes Benz of Buckhead should be footing the bill for any issue related to the vehicle because they sold a lemon, and I reported the issues promptly as expected to every one that works in this dealership including the owner daughter “Grene Baranco”. I just wanted to purchase a G-wagon and support a Black-owned business. What I got was a nightmare. When I took it to the Mercedes-Benz dealership in Tulsa, Oklahoma I was told that the car that was sold to me had been wrecked; they evidenced this claim because the white is not the same throughout the vehicle. The right door on the passenger side where the heavy leak happened is a different color than the rest of the vehicle. However, this is not indicated on the CarFax even though the sales Rep told me upon arrival it was stolen but not wrecked due to his knowledge. Now I am wondering if the car was submerged in water at some time. It appears that there may be some instance of fraud that has taken place, and I just happen to be caught in the middle. Again, this entire process has been exhausting. I would like to avoid contacting a lawyer, if filing a complaint with BBB does not work or requesting an investigation for fraud due to the discrepancies on the car fax and examination by Mercedes-Benz of Tulsa mechanics and discrepancy in being told I had to put down 88K, when the MFBS stated they did not quote me that amount when they tried to resolved the issue with no solution. The BBB is still waiting for response from the dealership and I hope to hear from them soon regarding this issue by making it right. More

Below is the email I sent to Mercedes Benz of Buckhead. Their resolution is to give me a low ball trade value and to make even more money on the faulty vehicle they sold me last year. I've escalated this t Their resolution is to give me a low ball trade value and to make even more money on the faulty vehicle they sold me last year. I've escalated this to the AG's Office, Secretary of State, BBB and Mercedes Benz USA, FBI Protection Agency, State Senator's Office and Lt Governor's Office. "I hope this message finds you well. I purchased a 2019 CPO GLE 63 AMG Coupe from you last year. I recently have been trying to trade it in for a newer vehicle and every dealership has been low balling me. Come to find out, the Mercedes your team sold me has a 2021 Police Report (theft). This was never disclosed to me and now every dealership wants to give me 20-25K less than the vehicle is worth (attached is the report). Some won't even touch the vehicle. I am very upset and feel misled and stuck with this car now". Make sure you check both CarFax and AutoCheck, since Mercedes of Buckhead does not do their due diligence, you should. More