Mercedes-Benz of Buckhead

Awesome Service they got they got me in on the same day out in a few hours. Got me an Uber to where I needed to go and back in my car rides like a dream. Luis is very efficient and attentive. Thank you. out in a few hours. Got me an Uber to where I needed to go and back in my car rides like a dream. Luis is very efficient and attentive. Thank you. More

My service advisor, Joao, is outstanding! Always professional, knowledgeable, responsive, and genuinely attentive. He makes every visit seamless and delivers exceptional customer service eve Always professional, knowledgeable, responsive, and genuinely attentive. He makes every visit seamless and delivers exceptional customer service every time I come into the dealership. More

The dealership is thorough and detailed about what service is needed. They are patient with the customer inquiries. service is needed. They are patient with the customer inquiries. More

Excellent service, great staffs. Extremely satisfied with the service I received. I would recommend them. Extremely satisfied with the service I received. I would recommend them. More

Great experience. Michael Goggins is the best! He always takes very good care of me and my car. Michael Goggins is the best! He always takes very good care of me and my car. More

Very helpful and good service, especially Mark in the service department. They have been helpful to me. service department. They have been helpful to me. More

⭐ A Luxury Brand That Has Lost Its Class, Standards, and Accountability My recent experience with Mercedes-Benz of Buckhead has left me deeply disappointed, not only with this dealership but with the Mer Accountability My recent experience with Mercedes-Benz of Buckhead has left me deeply disappointed, not only with this dealership but with the Mercedes-Benz brand as a whole. Mercedes-Benz once represented luxury, prestige, superior engineering, exceptional customer service, and uncompromising quality. Unfortunately, my experience suggests that the brand has significantly departed from those standards while continuing to charge premium prices. My vehicle experienced serious mechanical problems while traveling on the highway, including severe engine shaking and an illuminated check engine light. I was subsequently informed of a cylinder-head malfunction, which I was told was associated with a class-action lawsuit and covered under an extended warranty. However, what should have been a straightforward warranty repair has become an unnecessarily complicated and frustrating experience. The dealership identified additional components requiring attention, including spark plugs, ignition-related components, a leaking hose, and timing-chain components. Its own repair estimate recommended certain replacements alongside the cylinder-head repair, yet I was presented with additional customer-pay charges. Even more concerning, I received conflicting repair estimates of $750, $500, and approximately $230 plus tax, without a satisfactory written explanation for these substantial differences. Despite repeated written requests, I have not received the requested class-action information, complete warranty provisions, manufacturer repair requirements, or documentation supporting the exclusion of certain components from warranty coverage. Luxury pricing should come with luxury standards, transparency, and accountability—not confusion, inconsistent pricing, and resistance to legitimate consumer inquiries. In my opinion, Mercedes-Benz has lost much of the luxury, class, and distinction that once separated it from ordinary automotive manufacturers. What I find particularly troubling is the apparent expectation that consumers should absorb additional expenses associated with mechanical defects and repairs that may reasonably fall within the manufacturer’s warranty obligations. Consumers should not be expected to subsidize a manufacturer’s financial losses, warranty expenses, or operational overhead through questionable additional charges. Nor should they have to repeatedly demand basic documentation to understand what their warranty covers. At the prices Mercedes-Benz charges for its vehicles, customers should expect exceptional engineering, dependable performance, ethical business practices, and a commitment to standing behind the product. Instead, my experience has raised serious concerns about declining quality standards, inconsistent communication, transparency, and accountability. The Mercedes-Benz name alone no longer justifies its premium pricing when the ownership and service experience fail to reflect the luxury being advertised. I am not seeking special treatment. I am seeking proper warranty service, transparent documentation, consistent pricing, and accountability. Until Mercedes-Benz of Buckhead addresses these concerns and provides the requested documentation, I cannot recommend this dealership based on my experience. Luxury is not simply a badge on the hood or a premium price on a window sticker. Luxury is demonstrated through quality, integrity, accountability, and how a company treats its customers when something goes wrong. Unfortunately, my recent experience with Mercedes-Benz has fallen considerably short of that standard. — Dr. Shena King More

Great Service Department. Brett Weaver was very helpful. Took much less time than I thought it would Brett Weaver was very helpful. Took much less time than I thought it would More

Mercedes Benz of Buckhead is one of the most professional, caring and most couretous dealerships. I will definitely recommend their services. My car was fixed after being down for six months. professional, caring and most couretous dealerships. I will definitely recommend their services. My car was fixed after being down for six months. I appreciate them for a job well done!! Thank you and I will be back!! Excellent service!! More