Mercedes-Benz of Buckhead

Jo Jo (Joao) is my go to service professional! He makes my experience amazing and delivers outstanding customer service. I truly feel like a VIP under his care. He is a consummate professional an He makes my experience amazing and delivers outstanding customer service. I truly feel like a VIP under his care. He is a consummate professional and is very accomodating to my needs. I rate him 10 out of 10. The level of service and excellence reflects highly upon Mercedes Benz of Buckhead. I definetely will not buy a mercedes else where. Also, the hostess in the lobby deserves a mention. She makes me feel at home everytime I visit, like an old friend. She is the face of the dealership and that is a very good indication and first impression for level of service you can expect. Nothing but FIRST CLASS all the way. Finally, the loaner vehicle specialist is very thorough and makes sure I receive a nice loaner. She is very friendly and always has a positive attitude making the entire experience the icing on the cake. More

Inviting, and friendly Atmosphere, calm and balanced. Supportive Staff. Customer centric! No long waiting times. Supportive Staff. Customer centric! No long waiting times. More

I had a very good experience! My saleslady was on point. Professional and timely. She took very good care of us. My saleslady was on point. Professional and timely. She took very good care of us. More

Good people, but service charges are ridiculous. Diagnostic fee cost is a joke when it takes 5 min to run, dealership or not that’s price gouging. . Labor also will cost you 80% of your bill. Did th Diagnostic fee cost is a joke when it takes 5 min to run, dealership or not that’s price gouging. . Labor also will cost you 80% of your bill. Did the fix myself and saved $1k. Regular service charge is fine, that’s what you expect with luxury vehicles, but if you know German engineering, and drive your vehicle reasonably, you don’t need service as often as they say and text you. Again, good people but the dealership needs reassessing - don’t tell me you aren’t making a killing off people. More

There is no better service guy than Leo in the entire country. Leo is the best. country. Leo is the best. More

It is always great working with Jason King. Thank you for always taking care of our vehicles for the last 14 years. awesome customer service. Thank you for always taking care of our vehicles for the last 14 years. awesome customer service. More

Alissa Battles was my sales rep, she took care of us in the entire process of purchasing the vehicle. She answered every question of us and made sure process went very smooth. the entire process of purchasing the vehicle. She answered every question of us and made sure process went very smooth. More

My sales advisor, Allen Morris and Theresa Lee, processor who explained how to operate interior components, delivered superior service. who explained how to operate interior components, delivered superior service. More

The issue I original posted with Mercedes of Buckhead has been resolved. Once the General Manager reached out to me and we were able to discuss the issue, it was resolved to my complete satisfaction. I shou been resolved. Once the General Manager reached out to me and we were able to discuss the issue, it was resolved to my complete satisfaction. I should have reached out to management sooner. More

Excellent customer service. The staff is professional, knowledgeable and very friendly. I am always impressed with their service and timely delivery. The staff is professional, knowledgeable and very friendly. I am always impressed with their service and timely delivery. More