Mercedes-Benz of Buckhead

John did an outstanding job assisting me with my E350 purchase. I came in to look at one car that I saw online but bought another one I saw there. John answered ALL my questions on both of the cars. H purchase. I came in to look at one car that I saw online but bought another one I saw there. John answered ALL my questions on both of the cars. He really went over and above assisting me on my purchase. Sharon, in the finance department, had my paperwork done quickly and even made this process painless. Chris, went over indepth, all the specifics of the car-radio, navigation etc. I will still have to review manual but he showed me what it can do-amazing! I am totally satisfied with my experience with your dealership-I would recommend you to others. More

The staff at Mercedes-Benz of Buckhead were totally professional and friendly. I interacted primarily with Mr. William Marbury, Sales. I wasn't prepared to leave with a new car as I was really review professional and friendly. I interacted primarily with Mr. William Marbury, Sales. I wasn't prepared to leave with a new car as I was really reviewing various options. However after working with this highly knowledgeable and accommodating staff, I was convinced that my E350 convertible was the right vehicle for me. Everyone, especially Mr. Marbury was patient and addressed all of my questions. I will strongly recommend this dealership to others! More

Allison was a pleasure to work with and she made the process of buying a new car enjoyable. I would highly recommend her to anyone looking to buy a new Mercedes. We also enjoyed our experience with th process of buying a new car enjoyable. I would highly recommend her to anyone looking to buy a new Mercedes. We also enjoyed our experience with the dealership in general. Buying our new Mercedes involved a trade-in and they gave us what we thought was a fair trade-in value. More

My experience with the dealership was wonderful. I couldn't have ask for any nicer person to deal with than Bob Worthington. He treated me as important as if I was purchasing a new vehicle. He left no couldn't have ask for any nicer person to deal with than Bob Worthington. He treated me as important as if I was purchasing a new vehicle. He left no stone unturned and I am pleased to have my Audi. Thanks to all the staff at the dealership I enjoyed my purchase. More

EVERYTHING WAS GREAT,ONLY AFTER FIRST VISIT,SALESPERSON DID NOT FOLLOW UP. WENT BACK AND HAD CAR THAT I WANTED. ONLY AFTER SHOWING CARFAX,DISCLOSED THAT CAR WAS FROM THE NORTH EAST AREA. HOWEVER,AF DID NOT FOLLOW UP. WENT BACK AND HAD CAR THAT I WANTED. ONLY AFTER SHOWING CARFAX,DISCLOSED THAT CAR WAS FROM THE NORTH EAST AREA. HOWEVER,AFTER PURCHASE SALESPERSON, FOLLOWED ME BACK TO MY HOME AND DROVE BACK TO DEALERSHIP,BECAUSE I DID NOT HAVE ANYONE TO ASSIST WITH BRINGING BOTH CARS HOME. THIS WAS A BIG HELP. More

Cynthia was absolutely great, hands down. We had a wonderful experience from the time we walked through the door until the time we left. We purchased a ML350 and had to do little to no bargaining. Cy wonderful experience from the time we walked through the door until the time we left. We purchased a ML350 and had to do little to no bargaining. Cynthia was accommodating, allowed us the time we needed to make a decision without trying to unnecessarily influence us and most importantly of all, she was professional with a smile. Prior to going to this dealership, we visited many others but never received the quality service we received here. If you are considering purchasing a Mercedes, I recommend you speak with Cynthia because she will make sure your experience is awesome! By the way, we drove from Alabama to this dealership. More

Looked for a used MB for over a month, found one with the mileage and price I wanted. Went into the dealership, met Cynthia, took two cars for a test drive and decided to purchase one. The people I met wit mileage and price I wanted. Went into the dealership, met Cynthia, took two cars for a test drive and decided to purchase one. The people I met with were nice and I am loving my pre-owned MB E350. More

I purchased a 2008 Mercedes Benz C 350 and paid cash for it. I have had to carry my car back to the dealership several times for problems that I have had. Se Kim has not been attentive to my concerns and it. I have had to carry my car back to the dealership several times for problems that I have had. Se Kim has not been attentive to my concerns and has continually tried to convince me that the problems that I am having with the car is of fault of mine. Even though, I found out there are some problems that they are waiting on new parts for this car. My car is still under warranty mind you. Then Cynthia Parms has tried to make me believe that the things that the owners manual say is covered is simply not so. I believe in service after the sale and I have received nothing but poor service and excuses to blame me for something that the dealership is responsible for. More

I put my MB in for a scheduled service and requested a detail/wax while it was at the dealer-I had just been to the bank and left a large amount of cash in an envelope in a map pocket under the front seat detail/wax while it was at the dealer-I had just been to the bank and left a large amount of cash in an envelope in a map pocket under the front seat---completely forgot about it-After my car was serviced,in preparing my car to be detailed, Neil found the money and had Anthony call me to let me know it had been left in the car and would be put in the safe at the dealership for safe keeping- In this day and age, it is great to know that there are still individuals and organizations that take pride in their service and"in doing the right thing"- Thank you Neil and Anthony More

This dealer will try to reap you off. I'm very This dealer will try to reap you off. I'm very disappointed by both, Sales agents as well as Service professionals. Sales representative left This dealer will try to reap you off. I'm very disappointed by both, Sales agents as well as Service professionals. Sales representative left me hanging for a few months!! did not return calls, and kept $1,000 of a deposit for a new car!! Deal did not work out but maintenance is even worst. In short, they wanted me to pay for most of the maintenance of my other car, even though I was on a pre-paid maintenance plan. They did not want to cover my last oil change because somehow I was out of the maintenance "warranty". I'm not sure how a pre-paid maintenance plan for your first three visits got turned into a maintenance warranty but surely, sales agents were coming up with senseless stories about how that happened and how, even though I came only 7 days overdue for an oil change due at 36,000 miles with my car only at 30,000, I wasn't supposed to be covered. They tried to fool me for a long time. Finally, when I thought I had the issue resolved, they called me to tell me that two major items that were not done before (because after inspection a year earlier they determined they were ok, but I paid for in my plan of course) needed to be taken care of at this moment, and guess what, they were about $275 and I was out of the "warranty". So after I spent all this money on the service plan, they tried to get the most out of me by not doing what they were supposed to do, and then asking for more money when they had to do it at a different time. This is completely unexpected from a Mercedes-Benz Sales/Service center. I will never come back to this "stealership" for any future purchase, or service. Very disappointed... More