Mercedes-Benz of Buckhead

My husband and I have recently moved to the Metro Atlants area, my husband drives an S500 and our real estate agent recommend the Buckhead dealership. We have had his car serviced here and on our last visit area, my husband drives an S500 and our real estate agent recommend the Buckhead dealership. We have had his car serviced here and on our last visit we decided to go into the showroom and inquire about the GLK 350. We had been into the showroom months earlier but I had not decided what I wanted to do regarding the upcoming ending of my Lexus lease. On January 6, after speaking with Will and test driving the GLK, I made the decision that a Mercedes would be my next vehicle. Needless to say, I'm very happy with my decision and look forward to future visits at Mercedes Benz of Buckhead. More

The purchase of a New 2011 Merceds-benz was made into a life altering experience. Never have I had such a positive experience when making a vehicle purchase. The usual gamemanship was replaced by a pleasan life altering experience. Never have I had such a positive experience when making a vehicle purchase. The usual gamemanship was replaced by a pleasant afternoon and I truly feel like a member of the Mercedes-Benz of Buckhead family. My sales person Ms Natasha Altman never appreared rushed or frantic despite the amount of activity that was present at the time. She did not stop working after making the sale. She throughly orientated me to the vehicle and was even removing windows stickers and replacing Tags after she discovered that the service department had closed before her customer (me) was ready to depart. She was very happy to repeat the orientation the next day for my very excited wife. At no time was her attention not focused on making this vehicle purchase a pleasant experience. She explained the Mercedes-Benz of Buckhead Partnership program and all of it's benefits with infectious enthusiasm. I am very proud to say that Mercedes-benz of Buckhead has a customer for Life. I truly believe that this level of service exceeds that of not just other Mercedes dealers but any -other dealership that I have purchased a vehicle from in the past. Thank you for all that you do! M J Collier MD More

Phillip was a fantastic sales person. He always listens and understands the needs for my family. He also makes sure that we don't over extend ourselves. Since we have a growing family he makes sure that and understands the needs for my family. He also makes sure that we don't over extend ourselves. Since we have a growing family he makes sure that my husband has a car that works for both work and his overall lifestyle and myself. More

My experience with this delaership was unplanned - and still was an EXCEPTIONAL EXPERIENCE! Driving home this week, I had a flat tire...I was 1 1/2 miles from home, so decied to head that way. Of cour still was an EXCEPTIONAL EXPERIENCE! Driving home this week, I had a flat tire...I was 1 1/2 miles from home, so decied to head that way. Of course I didn't make it - and found myself in front of the Buckhead Mercedes dealership, which seemed like a good place to stop and ask for help....and help they did! I met a young lady in the Service department, explained my situation, aqnd asked if I could speak to a Manager. She quickly guided me down the hall to an unsuspecting gentleman. It was approximately 5:50 p.m., and little did I know that they were preparing to close shop at 6:00. After briefly explaining my situation, and acknowledging that the car in question was not even a Mercedes (it is a Lexus), the Manager requested to have two Service Techs go out to where I was parked, and within 5 minutes, my spare was on, the flat was in the trunk, and I was back on my way. Needless to say, the Buckhead Mercedes employees displayed exceptional customer service when I was in need - they never blinked an eye to assist, and willingly helped me! I've since told this same story to countless friends & family members - and wanted to share it with each of you through this on-line customer comment section...they are a first class organization! Thanks, Buckhead Mercedes employees!! More

Overall pretty good experience. I dont have any complaints. They met my price and delivered a good quality used automobile. They did not attempt to "high" pressure sale us. We took a couple of d complaints. They met my price and delivered a good quality used automobile. They did not attempt to "high" pressure sale us. We took a couple of days and came back and made the purchase. They were very thorough in orienting us with our new automobile. More

Overall, my experience with Buckhead Mercedes was very positive. I left with the feeling that Both Georgia and Tiffany worked to provide me with the vest terms available. As a repeat customer, I feel li positive. I left with the feeling that Both Georgia and Tiffany worked to provide me with the vest terms available. As a repeat customer, I feel like they really value my business and worked hard to retain it. I have recommended Buckhead Mercedes to friends, family and business associates, and those that have bought or leased from Bickhead have enjoyed similar experiences. Thanks again Georgia and Tiffany! More

Purchased a CPO GL320 on a trade. Despite being obligated by law to charge me tax on this out of state transaction, and telling me three times and in writing that they did include the sales tax, I obligated by law to charge me tax on this out of state transaction, and telling me three times and in writing that they did include the sales tax, I learned when I went to register the car in my home state, that only $350 of tax had been sent to the state. So, their error resulted in me having to unexpectedly fork out another $2400 in taxes. Not a great surprise. I must say, that despite their error and their lack of commitment to fix their mistake, everyone I dealt with were very nice people. Just wish they honored their word. More

I enjoyed working with Georgia and Emily on purchasing my new car. They were a great team. Emily went above and beyond to fulfill our needs as a family. They were very responsive when we called to make an a new car. They were a great team. Emily went above and beyond to fulfill our needs as a family. They were very responsive when we called to make an appointment. They ordered the add-ons as promised. The car electronic system still has some issues which I am going back in next week to resolve. This is a pain and I don't understand why it could not be fixed the first time. Everyone is very friendly. I do like the sales approach - its not as hard as other car dealerships. We were greeted upon entry of the dealership. More

My recent experience with Mercedes-Benz of Buckhead was impeccable from inception to delivery to my front door! The salesman assisted me in locating the perfect C-class for my son, who is away in college. impeccable from inception to delivery to my front door! The salesman assisted me in locating the perfect C-class for my son, who is away in college. He will be home for Christmas and will be taking it back to school. The staff at Mercedes-Benz of Buckhead is customer-friendly, courteous and knowledgeable of the customer’s needs. The salesman, Philip Black worked diligently in locating a car for my son, as I travel 95% of the time, and didn’t have the time to run from dealer to dealer. I was truly amazed at the C240W, which Philip located and how clean it was. They worked with me on a great price and we sealed the deal! Nonetheless, I appreciate them working with me, as I am very persnickety and detailed-oriented. Overall, I would recommend Mercedes-Benz of Buckhead to my colleagues and friends, and currently, take my E-class there for service and receive great service from staff, when I present. I usually deal with Rick Nuzzo, who provides outstanding service and has excellent customer service skills. Keep up the great work over there everyone! :) More

Mercedes-Benz of Buckhead and Mr. Michael Goggins provided excellent service when I have taken my car in for repairs. I would highly recommend using Michael Goggins as your service consultant. He d provided excellent service when I have taken my car in for repairs. I would highly recommend using Michael Goggins as your service consultant. He does an outstanding job in scheduling your car for repairs and keeping you informed of the necessary repairs that need to be done. The combination of Michael Goggins as your service consultant and Mercedes-Benz of Buckhead puts your mind at ease when you are having repairs done on your car. You know they will be done correctly and on time at a reasonable price. More