Mercedes-Benz of Buckhead

Always taken care of when I go. My favorite advisors are Joao and Leo. They're always making sure I'm taken care of timely and efficiently. My favorite advisors are Joao and Leo. They're always making sure I'm taken care of timely and efficiently. More

AMAZING experience. Highly recommend this dealership and their wonderful sales rep Paulina Green, loved her! Highly recommend this dealership and their wonderful sales rep Paulina Green, loved her! More

Before I purchased my vehicle from the Buckhead Mercedes in Atlanta, Georgia, the service team almost always blamed the other dealership for the very minor problems with the vehicle. Fast forward 10 years, in Atlanta, Georgia, the service team almost always blamed the other dealership for the very minor problems with the vehicle. Fast forward 10 years, I’m now in a low mileage previously owned but Certified Previously-Owned Vehicle (PCV). I purchased this vehicle from the Mercedes Benz Buckhead in Atlanta. My expectations are high because this has been the dealership of choice for several years and cars. However, there are still very minor issues with the 2022 GL300 that I purchased from the very nice salesman at the Buckhead Mercedes Benz dealership. Guess what? The service team and the salesman at the Buckhead location still find ways to NOT acknowledge the very minor car issues as items the service team or inspectors should have caught and repaired in the inspection before the next owner. The service team and the sales team (both find it difficult to acknowledge possible flaws in their service and inspection of vehicles. My experience with the Mercedes Benz Buckhead in Atlanta, Georgia has been professional at all times. But they live by the mantra that the customer must always pay even if we missed the issues in the inspection. This was the same attitude under the previous owners (Baranco) and now the new owners, Group 1. As a business woman, my mantra is measure twice and cut one time to minimize your problems and losses. I missed it on this purchase. . With Mercedes Benz Buckhead in Atlanta, Georgia, my advice to all buyers on new or previously owned is to get your own inspection after you purchase the vehicle and get a copy of the inspection by the dealership in writing. The Buckhead Mercedes Benz does not stand by the 100% customer service relationship after you drive off the lot. I don’t want anything for free but I do want fairness, honesty, and excellent customer service. Now that’s my true story and I have proof to this statement. I will buy another Mercedes Benz GLC 300 SUV but get the car inspected by “my own” certified mechanic (not Mercedes Benz) even if the car is designated as Certified Pre-owned Vehicle.~ Connie More

Top notch service. I appreciate Mercedes Benz of Buckhead. My service representative was on point. I appreciate Mercedes Benz of Buckhead. My service representative was on point. More

Service department is very busy but very well organized and efficient. I appreciate the free transportation home and back to the dealership. and efficient. I appreciate the free transportation home and back to the dealership. More

HeeSoo has been my Advisor for years and because of his dedication it makes Mercedes Benz of Buckhead even more top tier. dedication it makes Mercedes Benz of Buckhead even more top tier. More

Amazing customer service. Very professional and patient. Also informative. Clean and sanitary environment. 10/10. Very professional and patient. Also informative. Clean and sanitary environment. 10/10. More

Spent $1K on a new key fob. When I got home, key did not seem to work. Went back to dealer and they tell me that the new keys don't have auto start. I wouldn't have gotten key i When I got home, key did not seem to work. Went back to dealer and they tell me that the new keys don't have auto start. I wouldn't have gotten key if id known this. Took them 2 hrs to tell me (with an appt). They wouldn't let me return it, so basically I wasted $1,000 and half a day, not including first visit. Not happy at all. More

I called Michael Stokes of Mercedes Benz of Buckhead (Group 1 Auto) at 8pm and he answered the phone. He was already at home and took the time to listen to my automotive needs. When I heard his confiden (Group 1 Auto) at 8pm and he answered the phone. He was already at home and took the time to listen to my automotive needs. When I heard his confidence in being able to work within my budget I knew we were going to be able to reach an agreement. He provided me a transparent quote with no hidden fees and no games. True professional at his craft. Locked in the quote and I met with him that same day to pick up the car. We need more salesmen in this world like him, making the process smooth. He needs to be leading trainings, he humanizes the dealership and his optimism is exactly what brings people in the door. He is an asset to the dealership 1000%. I drove over 330 miles to pick up this vehicle and when i’m in the market again in 1 year and 9 months I will look at Mercedes Benz of Buckhead as my first option. More

Service was prompt, professional and courteous. Service advisor was very knowledgeable, very professional and patient. She answered all of my questions and kept me updated on the progress of the wo Service advisor was very knowledgeable, very professional and patient. She answered all of my questions and kept me updated on the progress of the work performed. More