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Mercedes-Benz of Buckhead

Atlanta, GA

4.4
846 Reviews
Call Dealership (404) 846-3500

2799 Piedmont Rd NE

Atlanta, GA

30305

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846 Reviews of Mercedes-Benz of Buckhead

August 26, 2025

Yes, Mercedes-Benz of Buckhead was Expensive. .. 🤣Lol However, the Staff and atmosphere was pleasant. More

by Dr. B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot his name. But he was professional.
Report | Print
August 25, 2025

Rey efficient, very attentive and making sure I am aware of what happens next. Having a “lift” home is icing on the cake. Thank you More

by karenrawls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley and trainee
Report | Print
August 24, 2025

They provided excellent and speedy service. I would definitely recommend and I will definitely be back More

by AB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Report | Print
Aug 26, 2025 -

Mercedes-Benz of Buckhead responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 23, 2025

The service team works well to ensure that you're in the know as work is being performed. Great team. More

by Aaron066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Jamison
Report | Print
Aug 26, 2025 -

Mercedes-Benz of Buckhead responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

August 23, 2025

First and most importantly, Leo communicated extremely well throughout the entire process. And excellent work done and delivered when promised. More

by Bgaston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Leyva
Report | Print
Aug 26, 2025 -

Mercedes-Benz of Buckhead responded

Hi, thank you for your kind review; we are happy to pass along your comments to Leo here at Mercedes-Benz of Buckhead! Thank you again, and have a fantastic day!

August 21, 2025

Great place! Everyone was helpful and positive. Michael Hirth is the best sales rep around! More

by cjebmiller5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Hirth
Report | Print
Aug 24, 2025 -

Mercedes-Benz of Buckhead responded

Hi, thanks for your praise and kind comments about Michael. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 21, 2025

I had a 9:30 AM service A appointment. I arrived at the dealership at 9:15 AM. At 11:18 AM their service tracker showed that they had not begun service on my vehicle. Not withstanding bri More

by Ctbmac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dumas
Report | Print
Aug 24, 2025 -

Mercedes-Benz of Buckhead responded

Hello, Your feedback is important to us. I would appreciate the opportunity to speak with you about your recent experience with our Service Team regarding the length of time and the level of customer care that you encountered. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Roger Kaiser, General Manager rkaiser@group1auto.com

August 21, 2025

Service is very slow. Was told that 2 things that needed to be fixed would not take long, but it took more than 2 hours. More

by jhcs2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Aug 27, 2025 -

Mercedes-Benz of Buckhead responded

Thank you for your feedback. We are sorry to hear that your service visit took longer than expected. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. If you would like to discuss this further, please don't hesitate to reach out to us. Mercedes-Benz of Buckhead, 404-846-3501

August 20, 2025

been trying to get a hold of the parts dept for 30 minutes. No one answers. Can't see how MBUSA allows this from this dealership that is literally a few minutes away from MBUSA Headquarters. I'm do More

by pandolfo
Recommend Dealer
No
Employees Worked With
none
Report | Print
Aug 23, 2025 -

Mercedes-Benz of Buckhead responded

Hello, Your feedback is important to us. I would appreciate the opportunity to speak with you about your recent experience with our Parts Team regarding the issues getting through to a team member. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Roger Kaiser General Manager rkaiser@group1auto.com

August 20, 2025

I have been pleased the 3 years I have used the services. Thank you. Satisfied More

by Aeglory2271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Dumas
Report | Print
Aug 23, 2025 -

Mercedes-Benz of Buckhead responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

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