Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Buckhead
Atlanta, GA
821 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 821 reviews
May 08, 2013
Richard was one of the best sales persons I have ever worked with anywhere. He was understanding of my needs and exceeded all my expectations. I will absolutely recommend this dealership. worked with anywhere. He was understanding of my needs and exceeded all my expectations. I will absolutely recommend this dealership. More
by wepurcell
Employees Worked With
John Hiddleson, Richard Kelley
May 08, 2013
Natasha was wonderful to work with. I had a great experience and am thrilled with my purchase! I will recommend Natasha and Mercedes-Benz Buckhead to all of my friends. Natasha was very patient and k experience and am thrilled with my purchase! I will recommend Natasha and Mercedes-Benz Buckhead to all of my friends. Natasha was very patient and kind and answered all of my questions about the cars. She was extremely knowledgeable about the pre-owned inventory as well as the new inventory. More
by libbyhlibby
Employees Worked With
Natasha Altman
May 08, 2013
We had an excellent experience with Mercedes Benz of Buckhead. We were greeted by Richard Kelley who helped with the test drive and purchase. Richard has been helpful ever since. He called to follow- Buckhead. We were greeted by Richard Kelley who helped with the test drive and purchase. Richard has been helpful ever since. He called to follow-up and has quickly attended to our concerns/problems. I am very happy we were greeted by Richard. His appearance, dark suit and trimmed beard, helped us feel comfortable about our sale. When buying cars, I try to stay away from the "gelled hair, too suave" looking dealer because I fear that person is going to take advantage of me. I did not get that impression from Richard. As a fellow man with a beard, I think it was the beard that helped me feel comfortable about working with Richard. We also had the pleasure of working with David Maldonado. He was very professional and helpful throughout the finance process. He was straightforward and honest about the paperwork we were signing and happy to answer questions we had. He made an excellent sales pitch for the maintenance plans and was honest when we asked questions to determine which plan was right for us. Karleen Chong helped introduce us to the many features on each of our vehicles. She was very thorough, but also quick which I appreciated. She helped store the settings we preferred and answered any questions we had about the user interface. Overall, I can't say enough about the employees at Mercedes Benz of Buckhead, especially Richard Kelley. I will highly recommend the dealership to friends and family. I feel confident that in 3 years when my lease has expired, I will return to Mercedes Benz of Buckhead to purchase my next vehicle. More
by Dabear100
Employees Worked With
Kevin Ingold, Karleen Chong, Richard Kelley, David Maldonado
May 07, 2013
Michael Hirth was extremely thoughtful and helpful. As a first time car buyer, he could not have been more patient with me, explaining not only the car, but the price and perks to owning a Mercedes. He has first time car buyer, he could not have been more patient with me, explaining not only the car, but the price and perks to owning a Mercedes. He has followed up with me several times and even met me at the dealership with to explain basic features of the navigation system, etc. David, however, was pushy and unhelpful. This was the person I sat down to sign lease papers with. He showed me several "options" to add to my lease and despite several questions he could not give me clear answers on what exactly the services were or how they priced out individually. I asked if I could make the decision later, as it was the first time I was hearing about any of these options. He said no and that I needed to decide ASAP. It was the one and only time during my entire car buying experience that I felt pressured, uncomfortable and unsure of buying a Mercedes. I definitely would not want to work with him again. More
by amrichter1
Employees Worked With
Michael Hirth, David Maldonado
May 03, 2013
My experience with Mercedes Benz of Buckhead was AWESOME, Fred stepped up and totally won me over to Mecedes Benz. I am grateful and humbled by the top of the line customer service I received. Keep Fred stepped up and totally won me over to Mecedes Benz. I am grateful and humbled by the top of the line customer service I received. Keep up the great work. More
by vyoung1190
Employees Worked With
Fred Watkins
May 03, 2013
Ronnie Hill and his assistant Paula provided EXCELLENT customer service!!! It was so superior that I decided not to go to the RBM Mercedes dealership a few miles away. My plan was to test drive a couple o customer service!!! It was so superior that I decided not to go to the RBM Mercedes dealership a few miles away. My plan was to test drive a couple of cars I called about and then go to the RBM MB dealership to test drive one I saw on their website and then make a decision. Ronnie was so wonderful that I never made it to RBM. He's a GREAT salesman but not pushy, and didn't try too hard. I truly appreciated this more then he knows!!! I was originally planning to buy a MB at MB of South Atlanta but their lack of professionalism and customer service made me contact the other three MB dealership in Atlanta. Ronnie and Paula are valuable assets to your organization. I have and will continue to highly recommend my friends and colleagues to Ronnie and the MB Buckhead dealership. I truly hope I receive the same level of excellent customer service from the service team when it's time to have my car serviced. Bryan, Director of Finance was nice to meet and work with too! Very professional yet personable. Thank you! Paula M. Robinson More
by Pmrobinson07
Employees Worked With
Ronnie Hill, Bryan Brazdo
May 02, 2013
Below is a copy of an email I sent to Malcolm after the purchase of my car. :) From: Miske, Melissa Sent: Thursday, February 28, 2013 1:00 PM To: Malcolm Mackey Subject: RE: Your Mercedes-Benz purchase of my car. :) From: Miske, Melissa Sent: Thursday, February 28, 2013 1:00 PM To: Malcolm Mackey Subject: RE: Your Mercedes-Benz of Buckhead Experience Hi Malcolm, Mercedes wanted a long-lasting relationship with a new customer, they got it. I appreciate all your help and your professionalism. The whole experience was unparalleled. I’m so impressed that I’m not only going to give Mercedes Benz of Buckhead a perfect rating, I’m going to write Jim Ellis Audi a letter thanking them for encouraging me to look elsewhere with their lack of service. I look forward to working with you again for a new vehicle in a few years and I will definitely send referrals your way. ? I’ll say hello when I’m in again for a car wash. Take care and stay in touch. Melissa From: Malcolm Mackey [mailto:mmackey=mercedesofbuckhead.motosnap.com@motosnap.com] On Behalf Of Malcolm Mackey Sent: Thursday, February 28, 2013 3:34 AM To: Miske, Melissa Subject: Your Mercedes-Benz of Buckhead Experience More
by mmiske
Employees Worked With
Toni Graham & Paul Tully, Malcolm Mackey, Jason Reeves, Bryan Brazdo
May 01, 2013
Truly the most amazing car buying experience I have ever had and exemplified a luxury service experience. From my initial call to see if a car I had seen on the internet was available, I knew this was goin had and exemplified a luxury service experience. From my initial call to see if a car I had seen on the internet was available, I knew this was going to be different. The gentleman I was told to speak with when I arrived to inquire on the car was working with a another client at the time and Curtis Schwank immediately stepped in without a beat skipped to assist me. Curtis was able to not only connect with me as a customer but more importantly as a person. I quickly realized I was not investing in simply a car but building a relationship. And though I decided the initial car I looked out was no longer what I was most interested in following a night of contemplation, as soon as I communicated that to Curtis, within 5 minutes he found another vehicle that better matched my needs and invited me back to take a look. I visited another Mercedes dealer the next day and knew immediately it was not Mercedes Benz of Buckhead so even though the color was not one I thought I wanted, I was so impressed with Curtis and what your dealership offered that I decided to at least come back to look at it. Curtis was kind, patience and worked hard to not just sell me the car but help me fall in love with it! He was honest and trustworthy in our interactions and is the reason I decided to spend above my limit when he worked hard to get me the best deal possible. I know this will not be the last time I buy a car from him! Additionally, once I decided to move forward with the purchase, David in Finance was extremely professional but yet again was able to build a connection almost immediately making the financing piece a breeze (and even fun!). Curtis laid the groundwork and David did a great job explaining the benefits of the Star Elite Membership which I happily went even further beyond my budget to guarantee that I would ONLY be coming here for all of my car needs. Finally, Toni did an amazing job of walking me through the entire car to ensure I was not only comfortable but excited about the purchase I made and was a glimpse into the continuing exemplary service at all levels of your organization. Thank you for inviting me to become a Mercedes owner and a family member at Mercedes-Benz of Buckhead. More
by j9morris
Employees Worked With
Toni / David (finance), Curtis Schwank
April 28, 2013
My experience with Mercedes Benz Buckhead was amazing. Alvin Gomez initially greeted me with a smile and a helping hand. I am a young female and he was non-judgmental, which made me eager to work with him Alvin Gomez initially greeted me with a smile and a helping hand. I am a young female and he was non-judgmental, which made me eager to work with him. Mr. Gomez was consistent and honest with me. I am really happy with Mr. Gomez's recommendation of a E-Class Mercedes. Thank you! More
by ncowart
Employees Worked With
Toni Graham, David Maldonado
