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Mercedes-Benz of Buckhead
Atlanta, GA
821 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 821 reviews
April 23, 2013
Excellent communication and customer service. Russell and Nik took very good care of us. Russell was very accommodating and really made sure we were taken care of overall. We came to MB Buckhead because RBM Nik took very good care of us. Russell was very accommodating and really made sure we were taken care of overall. We came to MB Buckhead because RBM sales department treated us very poorly two days prior. More
by ktmone05
Employees Worked With
Russell Dunn, Russell Dunn
April 22, 2013
From the moment Carol Davis began helping us, she treated Jill and I like family. Carol listened to our wants and delivered on a spectacular vehicle. Getting in the vehicle, Carol gave us a top to bottom exp Jill and I like family. Carol listened to our wants and delivered on a spectacular vehicle. Getting in the vehicle, Carol gave us a top to bottom explanation the the GLK and gadgetry helping both Jill and I understand all the features the vehicle had to offer. Any questions we had, she explained in exacting detail how the particular system worked. In the showroom her service continued. Walking us though the paperwork Carol made everything simple and clear as well as ensuring Jill and I always had something to drink/eat. Carol was excellent in her service and I will fully recommend her and the Mercedes-Benz Buckhead team to all my friends and family. More
by yachtman79
Employees Worked With
Carol Davis
April 12, 2013
Mr. Wanderman was very knowledgable and helpfull during the entire process of my wife's and I purchase of our new Mercedez. Thanks a lot Mr. Wanderman! the entire process of my wife's and I purchase of our new Mercedez. Thanks a lot Mr. Wanderman! More
by jbonner08
Employees Worked With
Robert Wanderman
April 11, 2013
I had an extremely positive experience with Russell from the first minute. He wasn't high pressure, but made sure to give me all the information I needed. He listened to the requirements I had and ended up the first minute. He wasn't high pressure, but made sure to give me all the information I needed. He listened to the requirements I had and ended up finding the perfect car for me because listened instead of trying to sell me something that wasn't right for me. I would recommend Mercedes Buckhead to my friends and plan on getting all of my service done with them. The manager and the gentleman I signed the final papers and financing with were also great to work with. It was a team approach that made me feel good all the way through the process. More
by scott08qc
Employees Worked With
Russell Dunn
April 09, 2013
Mercedes Benz of Buckhead is a beautiful facility. The people were very nice and friendly. Malcolm was very good to work with. I assume I will get my tag for the vehicle in the next couple weeks. One i people were very nice and friendly. Malcolm was very good to work with. I assume I will get my tag for the vehicle in the next couple weeks. One issue of concern was your automated follow up system. I received no less than 8 automated emails from MB of Buckhead or Malcom hoping that I was pleased with the service during the 4 days of the transaction. I also received a phone call telling me about the survey coming. One or 2 contacts is OK but when you get as many as I did with the same text about service it is almost annoying and certainly makes one question the sincerity of the emails. It seems like you all are trying to game the system. I expect a seamless transaction with a dealership of this caliber and hope you will fix the issue. More
by Linde1
Employees Worked With
Malcolm Mackey, Malcolm Mackey
April 04, 2013
I would not recommend this dealership to anyone because the level of customer service depreciates with the value of the car once you sign on the dotted line and drive off the lot. I have recently paid my c the level of customer service depreciates with the value of the car once you sign on the dotted line and drive off the lot. I have recently paid my car off in full and had a question regarding gap insurance. I left 3 voice mails for the finance department and not one was returned. Finally, I was able to speak with David and explained my question. In short, I wanted to know if I am to expect a refund from my gap insurance. His tone was unprofessional and he did not put forth any effort to locate my file because it was "older than 4 years and not saved in his computer". In my experience, this dealership will do their very best to get you in a new car but they do not work to retain customers for repeat business. More
by lovelife37
Employees Worked With
David from Finance
March 31, 2013
We had a great purchasing experience with Curtis at Mercedes-Benz of Buckhead. Everything went smoothly: listening to our needs, finding the car with the options we want, very competitive pricing, and Mercedes-Benz of Buckhead. Everything went smoothly: listening to our needs, finding the car with the options we want, very competitive pricing, and the final transaction. More
by Zhang30004
Employees Worked With
Curtis Schwank, Curtis Schwank
March 28, 2013
We had a pleasant experience at Mercedes-Benz of Buckhead to purchase our 2013 Mercedes-Benz GLK350. Sale manager is professional, knowledgeable and highly cooperative. We had two times of reviews on the veh to purchase our 2013 Mercedes-Benz GLK350. Sale manager is professional, knowledgeable and highly cooperative. We had two times of reviews on the vehicles; the sale manager is patient on everything we checked. Importantly, we got a quite reasonable price. More
by YanfengLao
Employees Worked With
Michael Hirth
March 28, 2013
I was very demanding for a long period of time when choosing my car. I shopped around at other MB dealers and worked with other sales people but George by far was the nicest and most patient with me. choosing my car. I shopped around at other MB dealers and worked with other sales people but George by far was the nicest and most patient with me. He gave me honest answers and was always upfront with me on my demands. The day I purchased my car there was a couple in front of me that had purchased their 2nd car from George and swore he was the best salesperson they had met. I would have to agree. I can honestly say that I had decent offers from other dealers but was very put off by the salespeople there and George was the reason I decided to purchase from the Buckhead location. More
by mhahn74
Employees Worked With
George Kaneiwa, George Kaneiwa
