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Mercedes-Benz of Buckhead

Atlanta, GA

4.4
842 Reviews
Call Dealership (404) 846-3500

2799 Piedmont Rd NE

Atlanta, GA

30305

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842 Reviews of Mercedes-Benz of Buckhead

August 23, 2025

The service team works well to ensure that you're in the know as work is being performed. Great team. More

by Aaron066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Jamison
Report | Print
August 21, 2025

Service is very slow. Was told that 2 things that needed to be fixed would not take long, but it took more than 2 hours. More

by jhcs2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
August 21, 2025

I had a 9:30 AM service A appointment. I arrived at the dealership at 9:15 AM. At 11:18 AM their service tracker showed that they had not begun service on my vehicle. Not withstanding bri More

by Ctbmac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dumas
Report | Print
August 21, 2025

Great place! Everyone was helpful and positive. Michael Hirth is the best sales rep around! More

by cjebmiller5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Hirth
Report | Print
August 20, 2025

been trying to get a hold of the parts dept for 30 minutes. No one answers. Can't see how MBUSA allows this from this dealership that is literally a few minutes away from MBUSA Headquarters. I'm do More

by pandolfo
Recommend Dealer
No
Employees Worked With
none
Report | Print
Aug 23, 2025 -

Mercedes-Benz of Buckhead responded

Hello, Your feedback is important to us. I would appreciate the opportunity to speak with you about your recent experience with our Parts Team regarding the issues getting through to a team member. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Roger Kaiser General Manager rkaiser@group1auto.com

August 20, 2025

I have been pleased the 3 years I have used the services. Thank you. Satisfied More

by Aeglory2271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Dumas
Report | Print
August 19, 2025

Customer service is excellent, my service person Dumas and his helper are great. Thank you More

by Tasha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dumas and team
Report | Print
Aug 19, 2025 -

Tasha responded

Great job

Aug 21, 2025 -

Mercedes-Benz of Buckhead responded

Hi Tasha, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Buckhead. If you have any further questions, please give us a call. We're always happy to help!

August 17, 2025

Zion my contact at the dealership was exceptional. The were prompt and very professional. I will visit again More

by Lucy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zion
Report | Print
Aug 19, 2025 -

Mercedes-Benz of Buckhead responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 16, 2025

Quick precision service with a smile every time. Very satisfied with the people workings here they are amazing More

by Drkaylouis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Aug 18, 2025 -

Mercedes-Benz of Buckhead responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Buckhead. If you have any further questions, please don't hesitate to reach out!

August 16, 2025

Our wait time was much too long for a simple service. To add to that , we got a Lyft to take us to breakfast however; when it was time for you guys to arrange for pick up, nobody answered the phone for t More

by raw_bobby
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andre Dumas
Report | Print
Aug 19, 2025 -

Mercedes-Benz of Buckhead responded

Your feedback is important to us. I would appreciate the opportunity to speak with you about your recent experience with our Service Team regarding the length of time and the level of customer care that you encountered. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Roger Kaiser, General Manager rkaiser@group1auto.com

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