Mercedes-Benz of Buckhead

Excellent service and great customer care This was such a great experience! They facilitated the trade for my old car with a lots of professionalism and I was able to drive off the lot with a This was such a great experience! They facilitated the trade for my old car with a lots of professionalism and I was able to drive off the lot with a brand new Mercedes. Compare to other places where it feels uncertain and embarrassing at times! More

Fabulous, amazing dealership! The dealership provides fabulous, amazing service. They are very professional, and do everything to meet every need. They do this in a very timely m The dealership provides fabulous, amazing service. They are very professional, and do everything to meet every need. They do this in a very timely manner, while providing an unmatched product! Thank you so much More

Slow, unorganized, service dept I took my Mercedes-Benz in for service. Three reasons, the steering wheel when turning right, was making a knocking noise. Secondly, I wanted to have I took my Mercedes-Benz in for service. Three reasons, the steering wheel when turning right, was making a knocking noise. Secondly, I wanted to have my wipers looked at to determined if they needed replacing. Lastly, the psi tire pressure was displaying on the panel and consistently going up and down. Turning into the service area, took 10 minutes, just mere confusion. Once I finally got in, I spoke with the service advisor, Josh, and was clear what items I brought my car in for. He told me they needed about 1.5 hours to diagnose the problem. 2.5 hours later, I went to his ofc only to be told they still didn't know what the issue was and needed another 30 mins. I wanted to leave the car, but there weren't any loaners available. He finally came back and admitted he misunderstood the initial items I needed to have serviced. Instead, they were looking at my tire traction...really??? Why would they look at my traction when clearly the display on my panel indicates the problem was with the pressure of my tires. After being there three hours with nothing done on my car, he told me the problems with the steering was caused by a bad bushing and the part would take four days to come in. I asked if the wipers had been looked at. Of course, that hadn't been done. He said he wasn't sure but the cost would be 60.00 to replace. I asked him to move forward with replacing them. A few mins later, he came back and said he made a mistake, the wipers were 175.00, (my car has heated wipes). Why wouldn't he find this out first before quoting the wrong price...especially, three times what he initially quoted. He claims the mechanic said the wipers needed replacing. Frankly, although, I just paid to have them replaced, I truly think they didn't need replacing. Why? Because, after leaving, I turned the wipers on and they are still making the same noise. Josh asked me to bring my car back in next Monday to have the bushing replaced; however, I don't trust the competency of this group and don't plan to return. I was not expecting such a calamity of incompetence from a Mercedes-Benz organization. What a horrible experience! More

Dishonest Customer Service no Integrity For what The quality of what Mercedes-Benz standard. Need to micro manage your employees. ASAP ASAP now quick reply Customer Service no Integrity For what The quality of what Mercedes-Benz standard. Need to micro manage your employees. ASAP ASAP now quick reply More

Does not return phone calls Received 3 1/2 months' ago a letter re: recall of my car for a potential dangerous issue. Called and was told part would be in May. Called in May and Received 3 1/2 months' ago a letter re: recall of my car for a potential dangerous issue. Called and was told part would be in May. Called in May and was told it would be in in June. June came and went. Called yesterday- was on hold for 20 minutes; then got a prompt to leave message which I did. 24 hours later and no call, I called 7 times today, left messages and the last girl hung up on me. If this is potentially dangerous, why isn't the part in and the issue resolved. Left the last message that I posted a review and got a response that the department is on vacation. I suppose the one who responded was on vacation too??? Where is customer service and SPEAKING on the phone? Then we did a chat with a robot who says she's human, but responds like a robot telling me she's having a great day at MB - how's mine. Clearly if I have an issue, I'm not having a great day. Why don't you employ people that who listen to their clients and answer accordingly, instead of reading from a SCRIPT. I see Lisa G had a similar experience. Is the whole department on vacation, and why does the voice message say I'll get a call back ASAP. Does that mean a week, month, depending on when they return from vacation? What if I wanted to buy a NEW CAR; would I not get a return phone call? I think not. I spoke to Ashley, Amanda, someone whose name begins with an "F" who hung up on me. My husband's livid and on his way now to your dealership. This is the worse service I've encountered, and what's worse is I'm driving a car that is potentially dangerous. You are going to be flooded with law suits. More

The service maintenance Dept The Buckhead location charge double the price on maintenance, you can save money with taking your Benz to another certified Benz dealership for mainte The Buckhead location charge double the price on maintenance, you can save money with taking your Benz to another certified Benz dealership for maintenance service More

Transferred Four Times to Voice Mail Buying the car was great - need plates. I have called today FOUR TIMES and transferred four times to voice mail with ZERO follow up. Disappointed. Buying the car was great - need plates. I have called today FOUR TIMES and transferred four times to voice mail with ZERO follow up. Disappointed. More

Exceptional experience The whole process from start to finish was exceptional. We drove an hour and forty minutes to lease our third MB from Mercedes Benz of Buckhead. David The whole process from start to finish was exceptional. We drove an hour and forty minutes to lease our third MB from Mercedes Benz of Buckhead. David Olson and the whole crew made it a pleasant experience. More

Excellent experience with no pressure Enjoyed the experience. Great product. Very service oriented with courteous follow up.People were waiting on us and made us feel very comfortable..Hig Enjoyed the experience. Great product. Very service oriented with courteous follow up.People were waiting on us and made us feel very comfortable..Highly recommend. More

Awesome Car Buying Experience I recently purchased a GLE 350 at this dealership. I worked with Casey. He was absolutely wonderful. He worked hard initially to assist me in getting I recently purchased a GLE 350 at this dealership. I worked with Casey. He was absolutely wonderful. He worked hard initially to assist me in getting the deal I desired. He proceeded with working through the few challenges we encountered to find the exact car I wanted. He communicated well with keeping me updated every step of the way. Ultimately, he found me an even better vehicle than I had planned to get initially for the same price!. The entire team was helpful and informative. I plan to be a lifetime customer and would recommend the Mercedes-Benz Buckhead dealership to anyone looking to purchase a vehicle. More