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Mercedes-Benz of Buckhead
Atlanta, GA
846 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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846 Reviews of Mercedes-Benz of Buckhead
August 07, 2015
Professionalism Plus Felt at ease from the first moment, like I had met a new friend.. The sale went seamlessly... very impressed I will let others know about this Felt at ease from the first moment, like I had met a new friend.. The sale went seamlessly... very impressed I will let others know about this experience More
by MIAMIMIKE
Employees Worked With
DOMINIC FORD, Carol Davis
July 22, 2015
dealer business practices not favorable for customer Unfortunately, I had a poor experience with this dealership. I was interested in an Pre-owned ML 350 or a Lexus RX 350 two competing SUV's. Every sale Unfortunately, I had a poor experience with this dealership. I was interested in an Pre-owned ML 350 or a Lexus RX 350 two competing SUV's. Every sales technique you read about on the Internet was exercised by the dealer (low ball the trade-in give a small discount on the sale). They low balled my trade-in by $6500 because this 1.5 year old car had an accident on the car fax, which we weren't privy too at the purchase. Comparing our experience with the Lexus dealer, thestarting negotiations with the same information, came in at $6,500 more than Mercedes (Lexus - same year, price and comparable features) and in addition we ended up with another $1,500 for the trade...without even pressing them. Some how an upper bracket two income family customer with credit scores in the mid 800's and a deposit placed on a vehicle could not land a sale is beyond my understanding. Three unanswered phone calls over two days, no information as to their progress finding a vehicle finally ended with a text from the sales guy saying if he couldn't get a vehicle in the next two days I would get my refund back, no report on progress. With the same timeline, Lexus found a car with everything we wanted and without attempting to screw us on a trade in. In general, I think the fact that the sales guys are not permitted to make decisions without their supervisors, demonstrates the lack of trust from their superiors at such decisions. The fact that these sales guys know that their bosses are forcing them to screw you over shows their own lack of moral intelligence. I doubt this company has legitimate repeat buyers. Everyone that I know will hear the story Buckheads Mercedes wrote for me! More
by University Prof
Employees Worked With
I am not out to publicly ruin the sales guy career. He is not listed above. Just disclosing an experience.
June 10, 2015
Robert Brannan is the man!! If you are looking for a new Mercedes, just call Robert Brannan at 678-614-8244. He was awesome and made the purchase of my wife's new GL450 simple. A If you are looking for a new Mercedes, just call Robert Brannan at 678-614-8244. He was awesome and made the purchase of my wife's new GL450 simple. Additionally, he even drove to my house in Kennesaw to pick it up on a Saturday so it did not mess with my weekend to get a entertainment package put into the car. I am very happy. More
by Deathlurker
Employees Worked With
Robert Brannan
December 09, 2014
Above and beyond. Exceptional!!! I worked with Robert Brannan for two months for the exact CLA250 that I wanted. Placed an order for one black on black and one did arrive but it was o I worked with Robert Brannan for two months for the exact CLA250 that I wanted. Placed an order for one black on black and one did arrive but it was one loaded with more options. Robert and Mercedes of Buckhead actually discounted the vehicle to within a couple of thousand dollars so that I would stay in my budget. I appreciate all that Robert and Mercedes Benz of Buckhead did for my first Mercedes purchase. Thank you. More
by Kerlita Tramontana
Employees Worked With
Robert Brannan, David Maldonado
November 22, 2014
Best car buying experience so far Of all of the car buying experiences we've had, we agreed this was the most enjoyable and the smoothest - that credit goes to Carol Davis and the team Of all of the car buying experiences we've had, we agreed this was the most enjoyable and the smoothest - that credit goes to Carol Davis and the team at MB Buckhead. I got the chance to walk away with a ridiculously good deal on a service loaner C250 lease and Carol didn't disappoint. She worked with the finance manager to put together a great deal on my terms, and I'm very pleased with my vehicle. Bryan in finance was casual enough to make the last critical part of the process enjoyable, and did his job in outlining their additional service package offerings but put zero pressure on us, which was refreshing. Overall, I was honestly surprised at how tight the process was from start to finish as my previous experiences at other dealerships have been good but not great like this. If you're going to buy a Mercedes, there's lots of dealerships in Atlanta, but I'd definitely recommend giving MB of Buckhead a chance, I wouldn't be surprised if they come away with the winning deal. More
by Eric Martin
Employees Worked With
Carol Davis, Bryan Brazdo
September 20, 2014
Happy:) Carol Davis was awesome!!!!! Her patience and honesty (words not easily used when purchasing a car) enabled me to buy a E350 convertible. She went a Carol Davis was awesome!!!!! Her patience and honesty (words not easily used when purchasing a car) enabled me to buy a E350 convertible. She went above and beyond to make sure that the sale served my best interests. She pays attention to a customer's needs, waded her way through all my particular issues and made it happen. She deserves 5 stars!! More
by eades
Employees Worked With
Carol Davis
September 10, 2014
Elegance & Efficiency I was ever so pleased with the courteous reception I received as well as the efficiency of the financial personnel. The two employees listed below co I was ever so pleased with the courteous reception I received as well as the efficiency of the financial personnel. The two employees listed below complement the elegance of my newly leased C250C to perfection. More
by martha.youngmcquilkin
Employees Worked With
Carol Davis, Bryan Brazdo
August 15, 2014
The best in customer service! Carol Davis was exceptional in her service in enabling me to buy a wonderful SLK250. She went above and beyond to make sure that the sale served my be Carol Davis was exceptional in her service in enabling me to buy a wonderful SLK250. She went above and beyond to make sure that the sale served my best interests. She knows the car, pays attention to a customer's needs, waded her way through all my particular issues and made it happen. David Maldonado was outstanding, also and this is the second time I dealt with him. Tiffany also went above and beyond to make this work. I love this particular dealership. I am a loyal buyer because of the fantastic sales and service departments. I have been a Mercedes owner for 14 years because of that and this is my third Mercedes. They always deserve 5 stars!! More
by jwkelner
Employees Worked With
Rick Morea in service is great to work with, too.., Carol Davis, Tiffany Odom, David Maldonado
July 11, 2014
My Expericence Overall my experience with Carol was amazing, she was very detailed, updated me regularly and was always very professional. Best of all she kept her w Overall my experience with Carol was amazing, she was very detailed, updated me regularly and was always very professional. Best of all she kept her word with whatever she said. More
by marion.michelle.3
Employees Worked With
Carol Davis, David Maldonado
July 10, 2014
Wonderful Buying Experience from Start to Finish I purchased a 2014 CLA250 and have had the car for a month now, and have loved every minute of owning this car. The car is sleek, fun and every bit o I purchased a 2014 CLA250 and have had the car for a month now, and have loved every minute of owning this car. The car is sleek, fun and every bit of a Mercedes for being the entry level car. Carol Davis was my sales rep and she was a true pleasure to work with. Her knowledge of the brand was great and her guidance in selecting the correct car was invaluable. I hope to be a continued customer of both Mercedes-Benz of Buckhead and Carol Davis the next time I need to purchase a vehicle. More
by nkh1206
Employees Worked With
Carol Davis, Bryan Brazdo
