Mercedes-Benz of Buckhead

Passionate Sales Carol Davis was a fantastic sale representative that helped me buy my SLK250. She was very attentive and responded to my questions with information o Carol Davis was a fantastic sale representative that helped me buy my SLK250. She was very attentive and responded to my questions with information or ideas that clearly indicated she cared about my purchase. I came into the dealership near closing, but she never acted like she was in a hurry. She shared my excitement for my purchase and we were able to close the deal on the same day. I had been to 2 other dealers the same day and could not wait to get out and on to the next. I knew when we were about half-way through I would get the car I was wanted! More

Great experience! I am not usually one to write reviews, but my husband and I had a wonderful experience buying a very gently used Mercedes last week from Mercedes Benz I am not usually one to write reviews, but my husband and I had a wonderful experience buying a very gently used Mercedes last week from Mercedes Benz of Buckhead. There was no pressure at all to purchase and we spent quite a bit of time looking at the available inventory- so long in fact that we stayed after closing time. I highly recommend Carol and the team. More

Poor quality product and incomplete service Unfortunately our purchase and service have been anything but smooth. We purchased a 2012 GL450 in October of 2013 and have had the vehicle in the sh Unfortunately our purchase and service have been anything but smooth. We purchased a 2012 GL450 in October of 2013 and have had the vehicle in the shop for more than 30 days of the time we have owned it. Some of this can be attributed to poor quality on the part of Mercedes(3 electrical boards replaced and in 3 times for faulty steering knuckles) and others due to the dealership not identifying and/or repairing the issue(s) on the first attempt. We completely understand that vehicles today are complex and complicated but when you pay as much as you do for a Mercedes the expectations are higher. Our treatment by some of the employees was duragatory. One even said "Kenny Rogers wife is here could you please wait until I'm done with her?". No follow up calls from the salesman after complaining of the issues we've had. I will say that Paul Tully and Jeff Meeker were very responsive when issues were escalated. In the end though, when we asked what could be done to help us be more comfortable with the vehicle, nothing was able to be accomplished. In the end it has been a very disappointing experience with Mercedes and with the dealership and we feel left out in the cold with our purchase. Michael More

Stay far, far away from this dealership. The finance department are crooks, especially David Maldonado. I will never return here for any further vehicle service or purchasing. department are crooks, especially David Maldonado. I will never return here for any further vehicle service or purchasing. More

I visited the showroom without and appointment and Alvin Gomez was assigned to be my sales consultant. Alvin, was professional, courteous, knowledgeable and friendly. He told me all about the car I was in Gomez was assigned to be my sales consultant. Alvin, was professional, courteous, knowledgeable and friendly. He told me all about the car I was interested and treated me like a friend and not just a customer. Although I ended not purchasing a Mercedes, I would highly recommend using Alvin as a sales consultant if you know you are purchasing a Mercedes. More

Phillip Black is great and a pleasure to deal with. He is the sole reason I am in a Mercedes-Benz today, besides the fact that I love the vehicle. the sole reason I am in a Mercedes-Benz today, besides the fact that I love the vehicle. More

The entire team was great and made unbelievable experience, easy process and satisfactory deal. George was very response to all of my inquiries, found the car with the options i wanted and Tiffany experience, easy process and satisfactory deal. George was very response to all of my inquiries, found the car with the options i wanted and Tiffany took the time to explain to me the leasing process, terms and pros and cons. Thank you to both! More

I am very pleased. I am a returning Smart Car buyer and your sales staff earned my business. They got back to me on time and kept following up until they got me back into the dealership and closed the sal your sales staff earned my business. They got back to me on time and kept following up until they got me back into the dealership and closed the sale. The service continued right through the delivery and Evert will always take care of me. More

This is my second purchase from Mercedes Benz Buckhead and would not go anywhere else! Their service department is the most highly ranked in the nation and for good reason ... they are organized, fast, p and would not go anywhere else! Their service department is the most highly ranked in the nation and for good reason ... they are organized, fast, professional and run like a well-oiled machine. Their sales staff is courteous, informed and a pleasure to deal with. I work with Michael Hirth and he is the absolute best, most professional sales person I have ever dealt with when buying a vehicle. He takes care of his customers from the moment they engage with him, answering questions, responding to concerns and making the buying process a complete pleasure. More