Mercedes-Benz of Burlington

repair back up camera I did not have an appointment. but Stave give me a quick look on my car and fixed the problem. nice and quick. Thank you so much. I did not have an appointment. but Stave give me a quick look on my car and fixed the problem. nice and quick. Thank you so much. More

The best place to buy or bring your car into Mercedes-Benz of Burlington is far fr where I am but I rather take the extra mile because the customer service is excellent. The staff and especially Mercedes-Benz of Burlington is far fr where I am but I rather take the extra mile because the customer service is excellent. The staff and especially my guy to go to Stephen Lopes. He always make sure I’m taken care of plus his professionalism is on point. He makes you feel right at home. I would highly recommend everyone to go here, More

Problem not fixed. Malfunction light not fixed. Reappeard the morning after I picked up the car. I texted the service person a photo of the “malfunction light” and nev Malfunction light not fixed. Reappeard the morning after I picked up the car. I texted the service person a photo of the “malfunction light” and never heard from him. I called again today (twice) because no one called me back to set up a new appointment. More

Very unprofessional managers. Not the Mercedes experience. Service my vehicle at this location several times. And the last 3 times it was a complete nightmare. To the point. It ruins the whole Mercedes Benz e Service my vehicle at this location several times. And the last 3 times it was a complete nightmare. To the point. It ruins the whole Mercedes Benz experience that clients demand and expect when they buy a product like this ata certain price. There very unprofessional dealing with clients and a very dispointing way of dealing with customer issues when they are at fault for damaging your vehicle , not delivering your vehicle on time due to the incopedence of the parts department. I had more than one occasion things go wrong. And the way of dealing with it is making you look bad like it’s your fault and there better than you. Very poor management inthat delaership. And things have to change from the top. It’s a shame because the dealership is 5 star looks wise but service and dealing with customers, there horrible. Never in 15 years have I ever been direpected and treated like a third class citizen. Having a lot boy chase be down get in my face and demand something from me. In way like I should feel lucky that I am allowed to spend my money here. I will not be servicing my vehicle here no more or even plan to purchase one from here never friends or family of mine. so not recommend this dealership. Very shady practices with there loaner cituation. Form writing down the gas or the tracking device they have on the car to the give you a loaner dirty and you ask please do you mind running the car through the car wash and it’s like you asked him to hand wash it. Attitude in this place. I mean I have never , ever experienced anything like this no where else. they think there better than you kind of attitude and we the best and your lucky we let you service your car here kinda feeling. I made very clear when I left there I will not be returning. And what happens later on that day after a manager read on of reviews. He personally emailed to tell me I’m not welcome there any more. I’m like if that wasn’t the cherry on top. After I clearly stated I will not be going back there. I can write another page or two but there a limit to my patience with this dealership and the more a write the more pissed off I get. The totally don’t know ho to deal with a client of my caliber that owns a vehicle over $100 k. And that’s just one of my 5 vehicles. I don’t recommend this dealership. More

PURCHASE #2 IN THREE YEARS Another incredible buying experience @ MBOB. They were patient and understood my needs. They exceeded my expectations once again and over delivered. C Another incredible buying experience @ MBOB. They were patient and understood my needs. They exceeded my expectations once again and over delivered. Can't say enough about the whole sales team and management staff. No other place will service my car or handle my future car buying needs. Thank you MBOB! More

You Guys Rock! Thank you to Levon and Lamia I would not be a proud AMG owner without all your help!!! You now have a customer for life! Thank you to Levon and Lamia I would not be a proud AMG owner without all your help!!! You now have a customer for life! More

3rd Purchase, Awesome! I have purchased a Matte Black G63, matte black SL500 Mili Miglia edition and a G550 from Levon. He is really the coolest guy to work with. Texts b I have purchased a Matte Black G63, matte black SL500 Mili Miglia edition and a G550 from Levon. He is really the coolest guy to work with. Texts back instantly every time. In fact I might just buying a nice black GLA45 from him very soon! Thanks again actually to everyone at this dealership, even the girls working at the coffee bar:) More

Second Purchase As the title says this is my second purchase with MBOB. This will not be the last. Michael Clifford and the team at MBOB made both purchases as easy a As the title says this is my second purchase with MBOB. This will not be the last. Michael Clifford and the team at MBOB made both purchases as easy as it gets. No pressure,Fair price and service that is second to none. From Andrew Crede to Elaine Moreta the and the team at MBOB,made this experience the best. Buy your next car here. More

Terrible experience at the Mercedes-Benz of Burlington Had a regrettably terrible experience at the Burlington dealership that I hope does not reflect the standards of the Mercedes-Benz brand. As represent Had a regrettably terrible experience at the Burlington dealership that I hope does not reflect the standards of the Mercedes-Benz brand. As representatives of the brand they failed to deliver any semblance of good customer service. This dealership not only wasted my time but treated me poorly. I had arranged to view a certified pre-owned vehicle and made an appointment with Levon Artinian. I explained to this salesperson that I had seen a vehicle online and wanted to view it, however upon speaking to them they told me that the vehicle had sold, but offered to send me other ones to look at. When they sent me the other vehicles, low and behold the one I had originally inquired about was on the list. After inquiring again about the vehicle I had originally been interested I was told that the sale had not gone through and that it was available for sale once more. Instantly I told Levon that I would be there that night to view the vehicle, the dealership is approximately two hours from my house but I was going with full intent to purchase this vehicle. We arranged for a time, even though the salesperson was hesitant because he said he would be working with other clients at that hour but said he would fit me in between them. After working out and solidifying my plans and my time for arrival I went about my day without any further notice from them. When the time came I drove the two hours with my son to this Mercedes-Benz dealership so that we could test drive the car and proceed with the transaction, taking another person with me so that I could drive the purchased vehicle home that night. After spending over two hours at the dealership we sat down at the finance office And were then told that the vehicle, which they had let me test drive not long prior, had been sold before I had even arrived to see it. I am beyond disappointed and infuriated at the utter lack of respect for my time and their inability to uphold their own word in having made an appointment with me. I not only wasted over six hours of my time, but was unable to make my purchase. I was offered no other recourse nor given an apology for their behavior when all it would have taken is a phone call before my appointed time to let me know that the vehicle was unfortunately no longer available. I have lost faith after reading other similar reviews and do not understand why Mercedes-Benz allows this dealership to operate and sully the hard earned name of their brand. I will be taking my business to another well known luxury brand of vehicles which hopefully has higher standards of their dealerships than this. More