Mercedes-Benz of Caldwell

Lease Return/New Lease My transition into a new Mercedes Benz lease was, by far, the best experience I’ve ever had with an auto sales team. The sales rep and manager were c My transition into a new Mercedes Benz lease was, by far, the best experience I’ve ever had with an auto sales team. The sales rep and manager were completely transparent and they worked diligently in getting me the vehicle that I wanted within my budget. I felt no pressure in making a decision. Even after indecisively returning to test drive vehicles several times, they never threatened to take a deal off of the table. The sales team at Caldwell are trustworthy and knowledgeable in what they do. Kudos to the Team!!! More

Great customer service I live in Miami but the dealership in NJ was worth it. I ordered an E63 from Germany and they helped me every step of the way. Michael and Oscar were I live in Miami but the dealership in NJ was worth it. I ordered an E63 from Germany and they helped me every step of the way. Michael and Oscar were excellent. I’ll definitely order my next car from here!! More

Very pleasant and prompt service. Steve from service department is the one who help me, take care of my car immediately. Thanks so much for his pleasant & prompt service. Great job! Steve from service department is the one who help me, take care of my car immediately. Thanks so much for his pleasant & prompt service. Great job! More

Great Mercedes Service Department Steve Eilert, our service consultant makes bringing the car in a very pleasant experience. He is knowledgeable, friendly, kind, cares about his cust Steve Eilert, our service consultant makes bringing the car in a very pleasant experience. He is knowledgeable, friendly, kind, cares about his customers and the cars. He lets us know up front what needs to be done, calls or texts several times with updates and gives us an honest price quote. I am giving him a 10 unless I can give a higher rating. Very pleased with this dealership, the loaner car people are pleasant and never say no to availability. I will definitely be buying my next car from you when I get tired of my little cutie. I love my car so not sure when that will happen. Just wanted to say thank you so much... More

Fast, fair and professional experience I decided to surprise my wife with a newe GLE 350 for Christmas. I contacted Darren by phone, he was professional and courteous and even helped on hi I decided to surprise my wife with a newe GLE 350 for Christmas. I contacted Darren by phone, he was professional and courteous and even helped on his day off. We did most of the work before I showed up at the dealership. We closed the deal with a fair price and effienct visit. More

As always...exceptional service...Thanks Franca and team! Franca Marciano truly makes my service experience excellent. She knows everything about my car and my loaner needs as soon as we're on the phone talk Franca Marciano truly makes my service experience excellent. She knows everything about my car and my loaner needs as soon as we're on the phone talking. Not only is she on top of my situation, but she's able to get me in for an appointment quickly. I appreciate her friendly service...it makes the experience of owning my car better. More

Franca and team continually provide outstanding service. The service and sales department listen to customer input and provide outstanding solutions to issues that are raised -- not only pricing, but product The service and sales department listen to customer input and provide outstanding solutions to issues that are raised -- not only pricing, but products and services that are required. They all go the extra mile to provide pressure free options that may have interest and respect customer feedback...no pressure. I have dealt with many car dealerships over the years, and Mercedes - Benz of Caldwell remain the top dealership with which I have ever engaged. Keep up the great work. More

Spectacular service by caring people Can’t say enough good things about this place. Always feel like I’m special. Why would I ever go anywhere else for service or purchase Can’t say enough good things about this place. Always feel like I’m special. Why would I ever go anywhere else for service or purchase More

Hazard Lights not working Met with Mr. Anthony Hopper who was professional, courteous and as always knowledgeable about the situation. Anthony Hopper is always kind and conside Met with Mr. Anthony Hopper who was professional, courteous and as always knowledgeable about the situation. Anthony Hopper is always kind and considerate. This place is wonderful, everyone is so friendly and helpful. More

Excellent Service My experience with my salesman, Ben Zimmer, was exceptional. He was extremely accommodating and made the experience smooth and trouble free. My husb My experience with my salesman, Ben Zimmer, was exceptional. He was extremely accommodating and made the experience smooth and trouble free. My husband and I enjoyed working with Ben very much. I do feel that he went out of his way to provide the very best service possible. Also, the tech support was very good. The car was delivered on the promised date-no hassles! Could not have been happier with my experience. More