Mercedes-Benz of Caldwell

They always seem to accommodate your needs and do so in a prompt manner. The staff is pleasant and will make sure your experience there is a pleasurable one.

My service advisor Steven Eileen was terrific. He kept me informed about the status of my car and was extremely knowledgeable and friendly. He was a 12 on a scale of 1 to 10

I dropped in for an oil change but discovered I needed more than that and I couldn’t wait. I thought I was going to have to reschedule but they immediately arranged a loaner and I was on my way.

Service advisor explained issues clearly and allowed us to make decisions. Vehicle was completed, cleaned and ready for us to use. We will come back.

The dealership is very modern and the service matches the appearance. The service staff came up with many potential problems with my 10 year old car than need to be addressed.

Brian in service is fantastic. The entire makes my life easy there. Plus, the ability to do everything from your phone is advantageous for my fast past lifestyle.

Excellent customer service. Welcoming environment and repairs completed on time. The receiving staff were cordial. The rental staff was courteous and warmly; the cashier was respectful

Service intake process was painless and status information regarding repair was sent via text and very timely. Very happy and much better than where I used to go for service.

We have had Brian B. as our service advisor since the dealership was sold a few years ago and that is primarily the reason we have stuck with them. He explains things clearly and we trust him implicitly. We always have a positive experience with him and enjoy dealing with him.

Franca and the whole service department make it easy to have my car serviced. Franca had my best interest in mind and she is amazing to deal with. I only can hope that when it comes time for a new car, the sales department lives up to the same standard as the service department.