Mr. Tony Pinho was very accommodating & helped me right away the moment I entered the service area. He knew what he was doing & answered my questions well. Gladly, the wait time was what he promised & I didn’t have to obtain a loaner car. Overall, my experience was excellent.
"Outstanding Sales Service by A. Franco and D. Maynard"
Incredible experience. Highly professional. We will now be getting all of our cars from MB-Caldwell. Great experience. We have five cars, all Mercedes, in our family. From now on MB-Caldwell will be our dealer of choice.
I never mind having to take my car in for the yearly service because I know that I will be working with Franca. She is pleasant, friendly, personable, and explains everything VERY clearly. She is extremely transparent about the service and the expected time frame of the service. I would recommend this dealership and working with her any day! :)
From the loaner representative Koyim to the service specialist Jake Kaplan - everything was absolutely amazing. They fixed my problem, provided a loaner and kept constant communication with me. I’m very very statified and impressed!!!!
I am a big fan of the service department at Mercedes Benz of Caldwell. Especially with Franca. She is always pleasant and always communicates everything that will be done to the car at the time of the service. Thank you Franca!!!