Mercedes-Benz of Caldwell

Richard is the best Richard is the man. He was very honest about the car there was a cracked taillight he fixed out of his pocket. I felt very bad the manager didn't want Richard is the man. He was very honest about the car there was a cracked taillight he fixed out of his pocket. I felt very bad the manager didn't want to pay for it and I didn't like the way he treated me and Richard. There was a dent in the side panel he said he'll send me one in a few weeks and he bought me floor mats I didn't like that he payed for this the manager should take more responsibility. The day after the clips broke from the bumper one call to Richard less than 1 hour later new clips. I drove All the way from Michigan to pickup my s550 and am very satisfied. He even wanted me to text him when I arrived to make sure I had a safe trip. Amazing person. Thanks Richard More

Mercedes MIke......Salvati Not much more can one ask for then to walk into a high end dealership and be treated like you are what's most important. Mike not went above and beyo Not much more can one ask for then to walk into a high end dealership and be treated like you are what's most important. Mike not went above and beyond "MY" expectations.....Julia in F&I capped it all off with personal and expert professionalism. Simply put...I walked in and in less then 24 hrs I now have everything I was looking for not only in a Mercedes but a dealership....Mike "IS" Mercedses and that is why I call him MERCEDES MIKE................................... TY, JW More

Jim Sangemino - best Mercedes dealer ever! I have been working with Jim since 2010 and would never deal with another Mercedes dealer. He is the only car dealer I trust. He has always treated me I have been working with Jim since 2010 and would never deal with another Mercedes dealer. He is the only car dealer I trust. He has always treated me with warmth and respect. He goes out of his way to make sure I get precisely the car I want at the best price possible. I give Jim my highest recommendation and would encourage everyone to work with him when buying or leasing a Mercedes. Jim's the best! More

IT'S WORTH THE READ IF YOUR LOOKING TO GET A CAR HERE!! If you have ever purchased a new or used car you have at one time or another run into the new uninformed sales person only able to answer you question If you have ever purchased a new or used car you have at one time or another run into the new uninformed sales person only able to answer you questions by running back and forth to the sales managers office. I totaled my BMW 740i and only had 4days to find a car. Searched the Internet logged on mercades-Benz of caldwells website and started surching pre owned and picked out a few. I arrived first thing in the morning with no expectations. I walked in and was introduced to Richard Alfonso salesman extrordinaire,first impressions are everything to me as I told him my situation after speaking with him for several minutes I had my complete trust in him. He informed me he could get me into this black beautiful 2014 cla250 turbo we were standing next to for what a pre owned cost. Shocked I said lets see if you can make it happen! I had issues with my credit and was denied in the first round. Richard stood unwaivered telling me it's gonna happen. I'm loosing hope as he introduced me to business manager mr Al Reci who also said trust us we will get it done. I ended up spending 8 hours in the dealership and employees of all departments were so kind and made me feel at rest . The difference between their dealership and many others doors I have walked in and out of is they work as a team and I truly believe it was there genuine concern to get me into that car and it was no easy task. As dinner time rolled around I was rolling out of that dealership a very proud owner of a brand new Mercedes-Benz cla250 turbo and I owe a world of thanks to all the hard work that Richard Al and keith put into making this man very very happy...... . More

Very professional Clinton Vail was awesome. He worked with me and made the process as easy as possible. There were a couple of roadblocks but he navigated them very p Clinton Vail was awesome. He worked with me and made the process as easy as possible. There were a couple of roadblocks but he navigated them very professionally More

One of the best experiences I've ever had in buying a car. I must say, this is a terrific dealership with outstanding customer service. I truly felt important to them. I was treated quite well and was offere I must say, this is a terrific dealership with outstanding customer service. I truly felt important to them. I was treated quite well and was offered more than I asked for...at no charge to me. I've been dealing with them for years with my last car's service. It's plain to see that this dealership will leave no customer unsatisfied. More

Richard Alfonso is above and beyond world class Buying a Mercedes is and of itself is awesome experience. Having a dealership and a salesman like Rich Alfanso made my purchase fun and easy. Without Buying a Mercedes is and of itself is awesome experience. Having a dealership and a salesman like Rich Alfanso made my purchase fun and easy. Without any phony sales stick, Rich made me feel at home and went to bat on my behalf. I can't be more happy with my purchase today and strongly recomend Rich if you're looking for a sincere no BS experience. More

Jonathan sets the standard for customer service! Jonathan Murphy provides the most amazing customer service. Jonathan asked the right questions, listened carefully, and gave me exactly what I wanted Jonathan Murphy provides the most amazing customer service. Jonathan asked the right questions, listened carefully, and gave me exactly what I wanted. His service really sets the standard for what the car buying experience should be. Please note that his aftercare services were just as terrific. I would strongly recommend seeking out Jonathan if you are interested in the best car buying experience possible. More

A Pleasurable Car Buying Experience Jonathan Murphy made my car buying experience a pleasure from start to end. His passion and dedication in satisfying my wishes was above and beyond. Jonathan Murphy made my car buying experience a pleasure from start to end. His passion and dedication in satisfying my wishes was above and beyond. The business manager completed the transaction in a courteous professional manner allowing me to walk away with a positive satisfied feeling about my car purchase at this dealership. A+ to Jon and his staff! More