Mercedes-Benz of Caldwell

Bob Smith, Excellent Customer Service in the Service Area I have worked with Bob Smith in the service department for 6 years. I have owned two Mercedes in the past ten years. He is always pleasant, experie I have worked with Bob Smith in the service department for 6 years. I have owned two Mercedes in the past ten years. He is always pleasant, experienced and very kind. I count on him to take good care of me and my car. He is the reason I have returned each year! More

Great experience Extremely satisfied with the purchasing experience of my first MB vehicle... Joe DeFrancesco took the time to help me find the right vehicle for me... Extremely satisfied with the purchasing experience of my first MB vehicle... Joe DeFrancesco took the time to help me find the right vehicle for me... More

WICKED GOOD EXPERIENCE MURPH IS THE MAN I recently responded to an add I saw on a used 300s. Jonathon Murphy responded to my call, he explained the car to me in great detail as I told him I I recently responded to an add I saw on a used 300s. Jonathon Murphy responded to my call, he explained the car to me in great detail as I told him I was coming from upstate N.Y. We made an appointment and Jonathan was on the money as to the description he gave me. He was very knowledgeable about the car and financing options available. He never was pushy and always friendly and upbeat. I am very happy with my purchase and will seek Jonathan out for future purchases and recommend him and dealership to friends. Jonathan also said not to hesitate to call him with any questions. Thanks Jonathan, More

A++ experience A+ start to finish. Jon was friendly during the negotiations Which made it comfortable for me as a first time buyer. He was patient going over the car A+ start to finish. Jon was friendly during the negotiations Which made it comfortable for me as a first time buyer. He was patient going over the car with me and helping me set up Sirius radio etc. I love the car and am glad I dealt with Jon. I wouldn't hesitate to recommend him. More

Great experience! I recently bought a used 2013 E350 from Jonathan Murphy and the service was outstanding!! He was professional, knowledgeable, very helpful, always had I recently bought a used 2013 E350 from Jonathan Murphy and the service was outstanding!! He was professional, knowledgeable, very helpful, always had a smile on his face, and extremely personable!! He made me feel comfortable the entire time. I would definitely send my friends and family to him in the future! I am extremely happy with my purchase and Jon told me to call him if I ever need anything or have questions. They really make you feel like family at this dealership. More

Wow--Great Experience I just bought my first Mercedes with Jonathan Murphy. He took such good care of me and was very professional. He listened patiently when I told him wh I just bought my first Mercedes with Jonathan Murphy. He took such good care of me and was very professional. He listened patiently when I told him what I wanted and explained everything with such care and detail. His knowledge of the vehicles made me feel much better informed in making the right choice. It's refreshing to see someone who is clearly passionate about the products and delivering good service. I could not be happier. Thanks MBOC and thanks Jonathan! More

Excellent Al Rice has been my sales representative excellent care I'm happy with my new mercedes I will recommend for good sevice. Thank you service. Al Rice has been my sales representative excellent care I'm happy with my new mercedes I will recommend for good sevice. Thank you service. More

BEST SERVICE EXPERIENCE EVER I HAVE PURCHASED MY LAST 5 MERCEDE'S FROM VARIOUS DEALERS .THE LAST 2 FROM GLOBE -NOW NAMED MERCEDES -BENZ OF CALDWELL, ITS NOW UNDER NEW OWNERSHIP,I I HAVE PURCHASED MY LAST 5 MERCEDE'S FROM VARIOUS DEALERS .THE LAST 2 FROM GLOBE -NOW NAMED MERCEDES -BENZ OF CALDWELL, ITS NOW UNDER NEW OWNERSHIP,I BELIEVE THEY SAID.THERE WERE NEW FACES THERE,BUT I DID RECOGNIZE SOME ORIGINAL PEOPLE LIKE THE MANAGER ROB HAYES WHO WAS VERY PROFESSIONAL AND PERSONABLE,THOUGH.AS MY LEASE WAS MATURING A FEW DEALERS WERE TRYING TO GET MY BUSINESS A FEW SENT ME SPECIAL SALES FOR RETURNING CUSTOMERS. MY INTENTION WAS TO GET THE BEST PRICE FROM 2 NEIGHBORING STORES WITH GLOBE BEING THE FIRST.AFTER MEETING MR HAYES I WAS QUICKLY INTRODUCED TO DENNIS ONE OF THE SALESMAN.HE WAS THE MOST PROFESSIONAL ,ATTENTIVE AND EXTREMELY HELPFUL OF ANY SALESMAN I HAVE EVER DEALT WITH.I ENDED UP WITH A C-CLASS MY 4th BUT DENNIS SUGGESTED I DRIVE THE 2 OTHER MODELS I HAD SHOWED AN INTEREST IN JUST TO BE ABSOLUTELY SURE,I WAS HESITANT TO TAKE SO MUCH OF HIS TIME BUT HE COMMENTED THAT THEY WOULDN'T WANT TO SELL ANYONE A CAR IF THEY ABSOLUTELY DIDN'T LOVE IT.I FELL IN LOVE WITH THE 2015 C-CLASS AND KNEW THAT'S THE ONE I WANTED.AFTER LEAVING A DEPOSIT WE SCHEDULED THE DELIVERY FOR THE FOLLOWING SATURDAY.DURING THAT WEEK I WAS SOLICITED WITH OTHER OFFERS BUT HONESTLY THIS SALESMAN WAS SO PATIENT AND PROVIDED WHAT HE KEPT SAYING WAS THE NEW OWNERSHIP'S PHILOSOPHY OF A 5 STAR EXPERIENCE AND I WAS SO IMPRESSED WITH HIS DEMEANOR AND THE LEVEL OF SERVICE I RECEIVED I DEFINITELY WOULD ONLY CONSIDER BUYING FROM THEM.THE NEXT SAT WE HAD A PRETTY BAD SNOWSTORM I MENTIONED TO DENNIS I DIDN'T WANT TO DRIVE THE NEW CAR IN MY DRIVEWAY FILLED WITH SNOW AND ON A 30 DEGREE SLOPE.HE TOLD ME HE WOULD BE AT MY HOUSE WITHIN 30 MINUTES ,HE AND AN ASSISTANT DANNY SHOVELED OUT MY LEASED C300 WHICH NEEDED TO BE RETURNED .THEY THEN SHOVELED MY 5 CAR DRIVEWAY OUT AND SALTED THE ENTIRE LENGTH OF IT.I FEEL THESE 2 GENTLEMAN WENT WAY OVER AND ABOVE WHAT ANYONE WOULD EXPECT .AND FOR THAT I AM IN THERE DEBT.WHEN I ASKED DENNIS WHY HE WOULD DO SO MUCH HE SIMPLY SAID HE WANTED ME TO BE HIS CUSTOMER FOR LIFE AND THAT WITH MBENZ ITS THE BEST OR NOTHING.I COMMEND MBENZ-OF CALWELL FOR HAVING SUCH QUALITY EMPLOYEES More

Excellent Customer Service Staff was very professional and made the purchasing process easy. We initially found the vehicle online (Ebay). We were skeptical about purchasing a Staff was very professional and made the purchasing process easy. We initially found the vehicle online (Ebay). We were skeptical about purchasing a vehicle from the internet without having the opportunity to see the vehicle in person. John Murphy was very honest and upfront with the condition of the vehicle. Al Reci was instrumental in finalizing the purchase. Both John and Al made the purchase and financing painless and easy. THANK YOU FOR YOUR SERVICE. More

Excellent service and knowledge of customer needs. Clinton Vail has been my sales representative for three consecutive Mercedes. He has been thoughtful, engaging and a major factor in my return to the Clinton Vail has been my sales representative for three consecutive Mercedes. He has been thoughtful, engaging and a major factor in my return to the dealership. It is clear why Mercedes is in a class all by itself. Thank you for the experience! Francis X. Astorino More