Mercedes-Benz of Catonsville

worst customer service Worst customer service ever. Won't come back again ever. I normally go to silver spring even though its further from where I live. They always treat m Worst customer service ever. Won't come back again ever. I normally go to silver spring even though its further from where I live. They always treat me like a customer. At here they dont give a crap. I had to schedule an appointment here because I had to drive to philly the next day. I made an appointment, came in early in the morning, stepped in the door. No one said hi, I was standing there like for 15 mins, then 1 adviser name steve finally asked me whats going on with the car and I checked my email I was scheduled with him . I told him what s going with my car, he said he would let me know. They took my car in the back, I was waiting for 2 and half hours. I went to him asked whats going on with the car. He explained brake needed to be replaced and other problems in total cost around 1000. I was like ok. how much longer i needed to wait? he told me about another 1-2 hours. I asked him if i can get a loaner, I said he would let me know. I waited there for another 30 mins, he was doing his stuff. I lost my patience went to him again. He was like oh just go to that loaner desk. There were 2 customers came in after me already got a loaner before me. I was there for another 20mins for the loaner. Steve said he would call me after the car done. I went home for like another 4 hours, no one called me. I called him, he said was done. I went in grabbed my car. He asked me why I left a bad review on google. I explained why, he said he would let their service manager call me next day. No one called me, this dealership is full of xxxx. I spent 1000 dollars here to get my car fixed and labor cost more than 550 and they treat me like this? Its not about the money , its about customer service. Unbelievable. Dont do service here, go to silver spring. They are more professional. More

Broken agreement to sell auto - Internet Sale After negotiation in email and text the dealership and I agreed on purchase price and shipping details. I agreed to wire full amount of purchase the After negotiation in email and text the dealership and I agreed on purchase price and shipping details. I agreed to wire full amount of purchase the next morning. About two hours later I received a text from the salesman informing me the vehicle had been sold. I contacted th "Sales Manager" Dustin Khale and was told despite all of our correspondence in email and text we didn't really have any agreement. DO NOT DO BUSINESS WITH THIS BUSINESS! (I actually can't believe this would ever happen with a Mercedes dealership) More

Wonderful dealership. Everyone at MB Catonsville is wonderful. I had a GL and took it there for service and car washes. Never had a bad experience. I just bought a new G Everyone at MB Catonsville is wonderful. I had a GL and took it there for service and car washes. Never had a bad experience. I just bought a new GLE from them and it was wonderful. Never thought I would say that about purchasing a car. They took care of everything, it was painless, and enjoyable! Josh Pomles is the best - and so is Michael and Sam. More

Pleasant and satisfying experience I appreciated the patience, expertise, knowledge, sincerity, professionalism and kindness that was exhibited with the sales person and his manager and I appreciated the patience, expertise, knowledge, sincerity, professionalism and kindness that was exhibited with the sales person and his manager and the finance person also. More

Poor Business Ethics My car buying experience with Mercedes-Benz of Catonsville was the absolute worst. I’ve never in my life experienced such bad customer service and ba My car buying experience with Mercedes-Benz of Catonsville was the absolute worst. I’ve never in my life experienced such bad customer service and bad business from a General Manager. First, I brought a 2014 Certified Pre-Owned Mercedes-Benz E350 Coupe 4Matic from Mercedes-Benz (MB) of Catonsville on a Wednesday, February 24, 2016. Thursday night, the brake light came on while I was driving and immediately after the message indicator came on saying to check the brake fluid level. Upon doing so, I found out that there was NO brake fluid in the car at all (I had to buy and put the brake fluid in myself) – clearly this car missed the certified inspection but was sold a certified vehicle. Second, I learned that MB of Catonsville improperly forced the sale of an Extended Warranty onto my contract. According to my Attorney, MB of Catonsville violated Maryland Regulations Laws by telling me that they were able to lower my interest rate by adding an Extended Warranty. As of a result of these matters, I sent a total of 5 emails (in a 1 week period) to the General Manager, Samuel Somarriba, informing him of my experiences. Out of 5 emails, I got 2 responses from him – not addressing either issue. His 1st email response regarding the brake fluid – he thanked me for the email and said that we’ll be in-touch (I never heard back from him). His 2nd email response regarding the Extended Warranty was that he wanted to meet in person to discuss the matter and that he was committed to my 100% satisfaction. On March 1, I sent my 3rd email to inform Mr. Somarriba of my schedule and to also get his availability because I wanted to make sure we would have the time to chat – I received No response. The next day, I sent my 4th email to Mr. Somarriba reminding him that I was still waiting for his response from the day before and that I was very interested in resolving all issues because so far experience with this entire ordeal was becoming redundant, frustrating, unpleasant and unnecessarily stressful – still I received No response. The same day of my 4th email (now day 5 with no car) I called MBUSA Customer Care to describe my experience, dissatisfaction and overall frustration – they listened (didn’t offer any solution), contacted Samuel Somarriba (leaving him a voicemail message) and reassured me that I would receive a phone call from them the following day. No call back. Day 7, with no car and no response from Samuel Somarriba or MBUSA, I sent my 5th and final email to Mr. Somarriba informing him that I was no longer interested in completing my business with MB of Catonsville and that I would be cancelling my contract with his dealership. I got an immediate response from him, saying that he was fine with my decision. Go figure! With my cancelling the contract, I’m sure he felt like now he didn’t have to be accountable for his non-compliance as a General Manager - the AWFUL service, the brake fluid level, the improper handling of the extended warranty – NOTHING!! Note to Jim Koons and Mercedes-Benz USA: Samuel Somarriba, General Manager of Mercedes-Benz of Catonsville should be REEVALUATED and be made to go through extensive diversity and customer service training. His customer service, professionalism and leadership is BELOW ZERO and extremely unacceptable and insulting. My sales representative, Garen Tuniev, was great. He was caught in the middle but he did a great job with keeping me informed. After all of that, I am a happy Mercedes-Benz owner – I brought the same car (different color) from Mercedes-Benz of Owings Mill. The customer service there was fantastic. Thank you for Owings Mills!! More

Service I had my C300 serviced and when I received my C300 back, my trunk light lens was broken. It was not broken when I took my C300 in for service. When I I had my C300 serviced and when I received my C300 back, my trunk light lens was broken. It was not broken when I took my C300 in for service. When I went back to inquire about the lens cover I was told that my trunk was never opened. Additional service was to replace the left license plate bulb that was out. The trunk had to be opened to replace the license plate bulb, because of the position of the screws on the trunk door. They wanted me to purchase a new lens cover . I wouldn't care of purchasing a new cover if I had broken it off. But it was done by the mechanic who replaced the the new bulb. This was not my first mercedes, but this dealership's prices are higher than other mercedes dealers and they do not own to their mistakes. My servicer will be taken to another dealer. I love my C300 though! Koons need to stick with regular cars! More

Honest sales staff I purchased a pre-owned vehicle from them sight/unseen, which I never do, and was a bit apprehensive about this type of purchase. When it was delivere I purchased a pre-owned vehicle from them sight/unseen, which I never do, and was a bit apprehensive about this type of purchase. When it was delivered I found the car to be just as described if not better. More