Mercedes-Benz of Catonsville

Though I did not purchase a Mercedes I was treated as if I was a lifelong, valued customer. I was right on the edge of my warranty period, slightly past actually. That was not a problem. Everything was I was a lifelong, valued customer. I was right on the edge of my warranty period, slightly past actually. That was not a problem. Everything was handled perfectly, in a timely manner. Communications was great. I will definitely return when I'm in the market for a new car. More

first of all, let me just express how pleased I was with the overall experience at this dealership!! Before I stepped in the door, mr. pitts delivered the best introduction to himself and the dealership on the overall experience at this dealership!! Before I stepped in the door, mr. pitts delivered the best introduction to himself and the dealership on the telephone.I went in the same day to find out what would work best for me. mr. pitts explained several programs to me and it was obvious that he knew what he was talking about.got the best trade in ever for my 2004 c230 . Everything was explained to the tee to me from the intro to what car would BEST suit me, the financing of the vehicle,TEST DRIVING,to signing the paper work.All in all, best experience ever. Each person i talked to in this process was so professional at his or her craft in selling this vehicle to me.I left with a smile and I am still smiling. BRIAN WAS ALSO GREAT WITh the financing end as well.the whole team at the dealership was as fine as the car i am driving now!!with that said..kudos to MERCEDES BENZ OF BALTIMORE!! EXCELLENT RATING!! More

Fred Pitts was an excellent sells man, he walked me through the whole process and worked with his managers Brian Harrigan so that I could receive and excellent deal. I will definitely buy my next car through the whole process and worked with his managers Brian Harrigan so that I could receive and excellent deal. I will definitely buy my next car here. I recommend this dealership to anyone looking for a Mercedes. Ron Covington More

Mere words are not enough to express my sincere appreciation for the respect and diligent concern shown toward my husband and me during our visit at the Mercedes-Benz of Catonsville. Nic Brown is appreciation for the respect and diligent concern shown toward my husband and me during our visit at the Mercedes-Benz of Catonsville. Nic Brown is a highly qualified sales associate. Although I was making the purchase, and not my husband, Nic never once made me feel like an incompetent female buyer. In addition to his ability to process a sale, Nic knows about the vehicles he sells. Thank you for the best auto experience ever, which has a span of almost 30 years! I have already started recommending others your way!! Finally, kudos to manager, Fran King, for expediting my documents!!! More

I had an awesome experience with Mercedes Benz of Catonsville. My sales associate (Kody Wood) was very professional, patient, and extremely knowledgeable about the vehicle I purchased. I originally w Catonsville. My sales associate (Kody Wood) was very professional, patient, and extremely knowledgeable about the vehicle I purchased. I originally went into this dealership about 2 1/2 years ago and met Mr. Wood. I explained what I was looking for in a vehicle and he provided all the information I needed at that time and more....so much so, that I came back to seek his service and input which was both valued, respected, and appreciated. At no time, did I feel rushed, overwhelmed, or that he was being pushy. My entire experience from the time I walked through the door to the time I left was by far....THE BEST new car purchase ever. More

I recently purchased two vehicles from this dealership. I have enjoyed an excellent experience from the start. My salesman is Eugene Gaither. He always exhibits superior service excellence qualities. He is k have enjoyed an excellent experience from the start. My salesman is Eugene Gaither. He always exhibits superior service excellence qualities. He is knowledgeable about the car's features and always makes me feel as if I am the only person he is working with throughout his busy day. Each transaction was seemless and actually met more than my expectations. There were no hidden surprises. Mr. Gaither follows through with everything he states expediently. He always puts his "finished hands-on touch" after each car wash. He is particular about making sure that everything is perfect. I feel a sense of trust and confidence that my concerns are his concerns and they are handled with the utmost respect and courtesy. I have felt that none of my issues are unimportant as they all received the same attention and follow through. Mr. Gaither was definitely put to the test and he passed with an A+. I have found that after the sale, I continue to receive the best service in a "family-like" atmosphere. I am greeted with smiles by the front desk staff and others will walk over just to say hello. I also experienced great interactions with Juan, Fran, and Allison, who were instrumental during both purchases and my follow-up needs. I recently met Brian and Nigel, who spent time also making sure that my experience was great. They encouraged me to call for any questions or concerns. A special thank you to the staff that washes my car and the gentleman who applied the Dupont finish on Saturday.It was a pleasure to meet him and I can see that his work is superior. Thank you for a memorable experience. More

The sales person was very professional and friendly. He was not pushy and did not try to oversale the car. He made me feel very good about the process. was not pushy and did not try to oversale the car. He made me feel very good about the process. More

The salesman and everyone at the dealership were very nice and they made my visit very pleasent. I would recommend this dealership to all of my friends. nice and they made my visit very pleasent. I would recommend this dealership to all of my friends. More

Our salesperson, Martin McIntosh, went beyond the call of duty in making himself available for us to see the car; even staying after closing to accomodate us. We were extremely happy with the price, the supe duty in making himself available for us to see the car; even staying after closing to accomodate us. We were extremely happy with the price, the superb quality of the car, and how smoothly the paperwork process went from beginning to end. We'll be back to visit Martin McIntosh the next time we purchase a car. More

I had a great experience while purchasing a Smart Car today. Debbie Power was exceptional! She was very professional yet friendly, and it was great to work with her and the Financing Department. I'm a today. Debbie Power was exceptional! She was very professional yet friendly, and it was great to work with her and the Financing Department. I'm accustomed to being subjected to heavy-handed sales tactics, which was not the case at this dealership. I will recommend Mercedes-Benz Catonsville to my friencs and family. Everyone at the dealership was top notch! More