Mercedes-Benz of Centerville

Great service. Communicated any issues while servicing. Completed and returned in the time frame that I was told. I will recommend to my friends. Communicated any issues while servicing. Completed and returned in the time frame that I was told. I will recommend to my friends. More

They did the required service and found several recommended treatments as well. Prices are a bit high. recommended treatments as well. Prices are a bit high. More

Unprofessional Communication: Throughout the two weeks the vehicle was in the shop, multiple voicemails went unreturned. When contact was finally established, the advisor (Shane) offered excuses about bei the vehicle was in the shop, multiple voicemails went unreturned. When contact was finally established, the advisor (Shane) offered excuses about being 'slammed' rather than apologizing for the lack of responsiveness. Condescending Treatment: The overall tone of the interaction was dismissive and condescending, creating a feeling that the customer was a 'nuisance' despite paying $2,770 for repairs. Inaccurate Warranty Information: Shane incorrectly claimed certain parts were not covered by warranty. When confronted with physical proof from the warranty paperwork, he deflected responsibility to the service technician rather than taking ownership of the error. Loss of Trust & Lack of Transparency: Due to the misinformation regarding the current warranty, I requested diagnostic reports from two previous visits to verify if I had been overcharged in the past. Shane flatly refused to provide these records, stating he 'cannot help with that.' Service Errors: The repair time was extended because the wrong part was initially installed, necessitating a loaner vehicle. Delayed Resolution: It was only after a complaint was made to the front desk—nearly two weeks into the process—that Shane’s attitude shifted, at which point he finally provided a direct line and cell phone number. I would like to add that I am actively searching for my next luxury compact SUV pur hase and was considering GLC Plug in Hybryd, but due to lack of quality in customer service in our only MB dealership in this area I am no longer considering this vehicle. More

Appreciated being able to drop my car off the same day I came in to get a car wash and schedule a service. Really liked working with Shane on the service. came in to get a car wash and schedule a service. Really liked working with Shane on the service. More

I filled this out twice already. Not sure why I keep getting it. Having said that, we received absolutely excellent service and are very happy with the service provided. once we mo Not sure why I keep getting it. Having said that, we received absolutely excellent service and are very happy with the service provided. once we move to Ohio in a few months we will make this our dealership. More

The dealership promptly attended to me, and a loaner car was ready. After the service diagnostic result was provided and well explained. was ready. After the service diagnostic result was provided and well explained. More

Always a pleasure bringing my car to get serviced. everyone is warm and welcoming, My service advisor always answering any questions I have, Dan Phong and the entire crew amazing.!!! everyone is warm and welcoming, My service advisor always answering any questions I have, Dan Phong and the entire crew amazing.!!! More

As expected for the service. Thank you for getting me in so quickly. Thank you Thank you for getting me in so quickly. Thank you More

Always helpful, accommodating appointments, knowledgeable and ii have used them a long time and will next time and ii have used them a long time and will next time More

Intake for my service appointment was on time, loaner car was ready, I was in and out in five minutes. My car was ready to pick up later that afternoon as expect expected. Great job! was ready, I was in and out in five minutes. My car was ready to pick up later that afternoon as expect expected. Great job! More