Mercedes-Benz of Centerville
Centerville, OH
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 204 reviews
Outstanding communication and service ! Dan Phong and the service team are “ The Best “.Bought tires from The Dealer at very competitive prices. Dan Phong and the service team are “ The Best “.Bought tires from The Dealer at very competitive prices. More
Service was completed as scheduled. The valet service fine and the loaner car was clean. The valet service fine and the loaner car was clean. More
Excellent service. Katie is the best. She is always on it. Communication is fast, by text/call/email and even video. 10 out of 10 Katie is the best. She is always on it. Communication is fast, by text/call/email and even video. 10 out of 10 More
Katelyn checked my vehicle in for service. She was nice and displayed a caring attitude. I appreciated her demeanor. She was nice and displayed a caring attitude. I appreciated her demeanor. More
The work appears to be fine. They gave me a ride home which I did appreciate. The cost for the work preformed is way out of line with other dealers that service my other cars. I They gave me a ride home which I did appreciate. The cost for the work preformed is way out of line with other dealers that service my other cars. I had a Part A done instead of the Part B. Instead of telling me that my filters need to be replaced, they contact me or come to the waiting room and show me the filters and recommend replacement. Then I can decide at that time what I want to do, instead of telling me I didn't do Part B. Not good customer service! I was called at 3pm and told my car was ready. I arrived at 445pm and although the work was done, my car was still dirty. They had 1 hr. and 45 minutes to run it through the washer, yet told me they didn't have time. I waited 10 minutes to run it through the washer. For the amount you charge, they should have made sure it was at least washed. More
Very professional and kept me informed about my car. Answered all questions and gave me paperwork needed. Answered all questions and gave me paperwork needed. More
Repair work was done in a timely fashion and I was given a loaner car without asking since it was going to take awhile. It seemed that MB knew of the problem with the cylinder head of the GLB and that is wh a loaner car without asking since it was going to take awhile. It seemed that MB knew of the problem with the cylinder head of the GLB and that is why it was covered under "extended Warranty ". That was the impression I got. If that is the case I wish a recall had been issued so I could have electively had repair work done when all the parts were available and not wait 10 days. More
Good service but pricey. Although using original parts is good. So maybe worth cost for original parts? Also suppose having Mercedes trained mechanics is important. Although using original parts is good. So maybe worth cost for original parts? Also suppose having Mercedes trained mechanics is important. More



