Mercedes-Benz of Centerville

Wonderful dealership… we have purchased 4 vehicles from them… and every time the service and attention to detail is top notch. them… and every time the service and attention to detail is top notch. More

Not my best experience with Bob Ross. Brought my vehicle in without an appt due to an intermittent black media screen (happened to be black that morning, so swung by to have it looked at Brought my vehicle in without an appt due to an intermittent black media screen (happened to be black that morning, so swung by to have it looked at in the moment). I also asked Katie if I could have the 40k mile service done since it was there and needed to be done. Transportation was provided to drop me off at work. I didn't hear anything throughout the day, so called for a status update just before 5p. I was told there had been no time for the technician to look at it that day, so scheduled service for the next day with it being picked up at my home since I wasn't going to the office. Again, I called just before 5p and was told by Don (I think) it was still in service and wouldn't be ready until the next day. I shared my need to go into the office early the next day, and was asked allow the person to check on it again. He called me back 10 minutes later and told me that it was, in fact, completed and could be picked up anytime before 6p. When I stated that it had been picked up at my home and I had no way of getting to the dealership, he stated that he didn't know what conversation I had had with Katie for arrangements to get the car, almost flippantly. I explained that Katie and I didn't have an expressed conversation, but perhaps mistakenly, I had assumed my car would have been dropped back off rather than me needing to find a way to go get it. In the end, he arranged a driver to pick me up and take me to the dealership the next morning, but I was late to an important meeting due to the lack of communication. All that said, I fully understand it was originally a drop-off situation and I was squeezed into the rotation, and I do appreciate that. However, it would have been a much better experience had I been given a loaner rather than playing the game of timing and logistics. More

Service people helpful, professional and appreciated the ride home. Service also performed quickly. Thank you. ride home. Service also performed quickly. Thank you. More

I was treated exceptionally well by the staff. She went above the normal standards by putting in my google maps to and from stores and salons in the area so I wouldn’t waste time while waiting. He She went above the normal standards by putting in my google maps to and from stores and salons in the area so I wouldn’t waste time while waiting. Her kindness brought me to tears. More

Mercedes Benz of Centerville always goes out of their way to make my experience a good one. They have never let me down. to make my experience a good one. They have never let me down. More

Crew are always helpful and courteous. Ability to wash my car is a real plus. Ability to wash my car is a real plus. More

They were ready for me, the service was performed timely and they exceeded expectations. Thanks Dan and they exceeded expectations. Thanks Dan More

My experience was excellent. Not only is the service performed well & timely, the professionalism & attitude of the service manager, the cashier, as well as the courtesy driver w Not only is the service performed well & timely, the professionalism & attitude of the service manager, the cashier, as well as the courtesy driver was top notch. More

Excellent leadership and awesome service, even down to the cashiers and the curtousy drivers, I felt very good at the dealership and how they value customers. the cashiers and the curtousy drivers, I felt very good at the dealership and how they value customers. More

Dan always listens and takes care of my concerns. I appreciate that he and Anita work to get me out in a timely manner. I appreciate that he and Anita work to get me out in a timely manner. More