Mercedes-Benz of Centerville

Great service visit on 5/18/2026. Shane was provided me with Al the information needed for me make decisions good for my vehicle.kept me aware of progress of service. Also spoke with Shane was provided me with Al the information needed for me make decisions good for my vehicle.kept me aware of progress of service. Also spoke with Kate Seibers had the opportunity to thank her for the assistance in getting my vehicle taken care of. I was so impressed with her ability to communicate and correct a situation that turned out great. More

Always fast and reliable service. Service department has always treated us like family when visiting. Service department has always treated us like family when visiting. More

Great experience, was kept up to date on all service items. Team even performed warranty work immediately to ensure I didn’t need to return for a follow up visit. items. Team even performed warranty work immediately to ensure I didn’t need to return for a follow up visit. More

Vehicle was repaired under warranty with the work professionally done and followed through with a thorough inspection and a wash to boot. Can't ask for more than that. professionally done and followed through with a thorough inspection and a wash to boot. Can't ask for more than that. More

Dan the head service person that took down what I as needing done is excellent man. needing done is excellent man. More

Thanks Cole for your help. It made it very convenient to pickup the car on a Saturday. It made it very convenient to pickup the car on a Saturday. More

Customer service rep Dan is a wonderful person that his goal to keep customers happy and satisfied. He always takes care of my car and get the job done quickly Thanks goal to keep customers happy and satisfied. He always takes care of my car and get the job done quickly Thanks More

Great service. Communicated any issues while servicing. Completed and returned in the time frame that I was told. I will recommend to my friends. Communicated any issues while servicing. Completed and returned in the time frame that I was told. I will recommend to my friends. More

They did the required service and found several recommended treatments as well. Prices are a bit high. recommended treatments as well. Prices are a bit high. More

Unprofessional Communication: Throughout the two weeks the vehicle was in the shop, multiple voicemails went unreturned. When contact was finally established, the advisor (Shane) offered excuses about bei the vehicle was in the shop, multiple voicemails went unreturned. When contact was finally established, the advisor (Shane) offered excuses about being 'slammed' rather than apologizing for the lack of responsiveness. Condescending Treatment: The overall tone of the interaction was dismissive and condescending, creating a feeling that the customer was a 'nuisance' despite paying $2,770 for repairs. Inaccurate Warranty Information: Shane incorrectly claimed certain parts were not covered by warranty. When confronted with physical proof from the warranty paperwork, he deflected responsibility to the service technician rather than taking ownership of the error. Loss of Trust & Lack of Transparency: Due to the misinformation regarding the current warranty, I requested diagnostic reports from two previous visits to verify if I had been overcharged in the past. Shane flatly refused to provide these records, stating he 'cannot help with that.' Service Errors: The repair time was extended because the wrong part was initially installed, necessitating a loaner vehicle. Delayed Resolution: It was only after a complaint was made to the front desk—nearly two weeks into the process—that Shane’s attitude shifted, at which point he finally provided a direct line and cell phone number. I would like to add that I am actively searching for my next luxury compact SUV pur hase and was considering GLC Plug in Hybryd, but due to lack of quality in customer service in our only MB dealership in this area I am no longer considering this vehicle. More