Mercedes-Benz of Chantilly

I’ve purchased several cars over the last 25 years and I’ve never been more disappointed in a car buying experience in all my life than I am with Mercedes Benz of Chantilly. I worked with Zabed in Sales o I’ve never been more disappointed in a car buying experience in all my life than I am with Mercedes Benz of Chantilly. I worked with Zabed in Sales on a used Jeep Wrangler for my daughter. $28,000 is not much for a car- but - FOUR HOURS -after I drove the car off the lot, the right front brake caliper locked up. Fortunately I was able to get to a Firestone repair shop. The manager at Firestone SHOWED me where the caliper was missing a bolt and the other bolt was loose. The loose caliper caused damage to the rotor and the wheel. After flying from Nashville to Chantilly for the Jeep, then being stranded at a Firestone with no other choice than to have the rotors, brakes, caliper replaced was not the experience that I anticipate from any car dealer, but particularly a Mercedes Benz dealer. I would not trust this dealership on a used car. On a new car a buyer may have some recourse to Mercedes Benz, but on a used car- well good luck. More

Service was great. Freddy was super at keeping me informed. However, they kept the car too long to complete the job bc they had to order and install tires before they would do the detailing. As soon informed. However, they kept the car too long to complete the job bc they had to order and install tires before they would do the detailing. As soon as I got the car, I had to drive it in the rain anyway. More

Excellent service. I brought my vehicle in for emission and safety inspection. The safety inspection was complimentary and they provided a detailed report of their findings . and safety inspection. The safety inspection was complimentary and they provided a detailed report of their findings . More

The sales person was very confident and tell you the two sides of the coin sides of the coin More

Freddie was great to work with. He found us a great 7 seat option that was delivered days later. seat option that was delivered days later. More

Professionalism is top notch. Staff is good and courteous. Treated with great care. Good treatment. courteous. Treated with great care. Good treatment. More

Employees are very professional and they did a great job. Thank you very much for everything. Thank you very much for everything. More

The worst ever, been buying cars all my life, nothing like this, I dealt with a salesman Zabed that he lied to me about everything regarding the car, I thought I was dealing with a reputable company like like this, I dealt with a salesman Zabed that he lied to me about everything regarding the car, I thought I was dealing with a reputable company like Mercedes Benz, but I was wrong, he sold me car that needs thousands to repair, and when I called to discuss it, see if we can reach an agreement, he did not pick up my calls for 3 days, and when I finally spoke to him, he denied everything and hung up on me, be careful, do not trust their word as I did, More

Fit us in when we showed up on the wrong date. Very helpful in doing that! helpful in doing that! More

Every single interaction I've had with them post-purchase has been just as good as the wonderful experience I had when I purchased my car. I really appreciate the honesty of their service professionals. I has been just as good as the wonderful experience I had when I purchased my car. I really appreciate the honesty of their service professionals. I brought my car in the other day and saw Milton in service. He said my car was no where near ready for the oil change. They didn't charge me for the state inspection, only the emissions inspection. They provided Lyft service back to my home when I dropped off my car and then they sent them to pick me up. They are just amazing!!! More