Mercedes-Benz of Chantilly

I wish I could leave 0 star. My mother dropped off Mercedes Sprinter at the service center, because she was having DEF light on even though it was filled. So before she dropped it off, I scanned her vehicle and gave the code and it was the NOX not communicating. When I went to the dealer with her to pick up the car FREDDY MARTINEZ DIAZ told me that DEF wire was teared because it was rubbing on the metal, but IT WAS WORKING CORRECTLY BECAUSE IT WAS NOT DISCONNECTED and the technician soldered wire "Not Replaced" and they billed for 3 hours of labor. IF ANYONE SOLDERED BEFORE, IT DOES NOT TAKE 3 HOURS TO SOLDERED A WIRE OR TWO.Also they will charge $169 for each diagnostic scans, one scan only cover one problem. so I ended up paying close to $1200 to pick up a car. My biggest problem is they charged $1200 and couldn't even fix the problem correctly, DEF light came on next day, when FREDDY MARTINEZ DIAZ told me that DEF light will not come on since they fix the problem. What Mercedes Technician did, he just turned off the light temporary, so they can blame on us once vehicle leaves the lot. Light came on after driving certain miles. THEY DID NOT FIX THE PROBLEM, THEY JUST TURNED OFF THE LIGHT AND CHARGED $1200. Like I mention above, problem was with NOX sensor because that what the engine throws the code. THEY WILL CHARGE YOU ARMS AND LEGS AND CAN'T EVEN FIX THE PROBLEM. I WILL NOT RECOMMEND THIS PLACE EVER.

Love my car but service is poor I had an appointment early morning. I called, emailed at 12:15 My car had not been touched I was told if I wanted my car that day I should have let them know ahead of time. Perhaps they might consider letting me know ahead of time that they would not work on the car

Service department is awful!! Loaner cars are very dirty. The service department NEVER return calls! I have bought many new Mercedes in my life absolutely the worst service department I’ve experienced

It was a nice experience the gentleman Ronnie Naman sales associate and his manager gave me comfort and ease during buying process thank you very much 👍

I had some recall work done on my car and my service advisor Lauren handled everything very nicely. This is the second time I have used the service department at Chantilly and would be glad to use them again, especially for those more technical "Mercedes" kinds of issues that you don't want your local mechanic attempting.

Was called and texted to pick up my car - "It is ready to be picked up". Paid the bill online. On getting there (30 minute drive), was told by service manager (Milton Johnson): "Car is not ready". On expressing my extreme displeasure - answered: "YOU CAN TAKE IT HOME IF YOU WANT TO". Dealership attitude towards customers: ARROGANT & RUDE. They have no respect for the customer's time. They have no idea what "customer loyalty" means.

This is my 4th time of doing business at this location. For luxury-or-sport reliable and quality vehicles, this is my favorite Mercedes-Benz dealership in Chantilly, Virginia. Received an excellent Black Friday lease deal and a very good fair trade value offer. Thank you to the deal making professional sales managers: Prince Addy and Matt DeCampo and to the helpful and informative sales associate: Freddie Hamad. I was treated with the upmost in stellar customer service in a timely manner. With their modest inventory, I found two vehicles of interested and decided on the one with the better deal. (2020 AMG C43 4matic sedan).

I went in for a scheduled maintenance service first thing in the morning. Heard nothing from the rep all day. Went to pick up my car late evening to learn the car wasn't ready. Received a call from the rep the next day and he was only interested in sharing inflated services that were required or recommended and indicated the car would be ready in late afternoon because the maintenance still hadn't been performed. Then I call the manager to complain and his consolation was offering that I not bother to fill the tank on the loaner.... really.... the only reason any gas was burned on the loaner was due t driving back and forth to the dealership. Unacceptable, poor communication, poor management. I will not return! We expect more from a Mercedes dealership, it's why we pay a premium.

Took my Mercedes in for service and they are normally very good and pay attention to detail but this time was a disaster. The service person offered to detail the car but my car had car seats in it but she stated that would be ok they would remove them and put them back. When I picked up the car everything from the car was stuffed into the trunk with nothing back in its original position. Also the carpets were wet under the mats so I had to come home replace all the equipment and take the mats out to allow the car to dry out. Learned my lesson here do not take them up on the upsale of service stuff at intake as all they are all money making and you have to do most of the work. This is not the dealership that I have used for many years. Really disappointed in this one. Not sure whether I will go back or not; have used them for a long time but they seem to be losing their edge. Wasted time and money on this one!

Bought 2 vehicles that day the other dealer ship held me hostage for 6 hours with me doing all yhe computer entering myself not so with these guys top notch treated me like I was the most important customer they had in and out in 2 hours FANTASTIC