Mercedes-Benz of Chantilly

First time visitor for service and the process was efficient and painless. Lauren Louis was my service advisor who walked me thru the entire process and kept informed the entire time.

Service was very professional, timely and we were well informed as things progressed. Loaner car was fine. I was told I would need new tires but allowed to decide that in a few months would be fine. I’ll get them at next service.

Really disappointed. Saw an advertisement for a 2016 Land Rover LR4 and immediately made an appointment to test drive the vehicle. My wife and I drove 45 minutes each way to the Mercedes Benz Chantilly dealer from Washington DC to find out that car wasn't actually serviced completely. The car had an engine noise that needed some repair and parts. They also told me that they were going to replace the back breaks as well. Our test drive lasted less than five minutes, you can hear the thumping sound coming from the engine and it was a bumpy uncomfortable ride. Why did they put an ad for a vehicle that wasn't ready to be sold at all???? We weren't even offered an apology. I will make sure to tell to everyone in my circle to stay away from this dealer. You just can't trust them!

The sales experience was first-class.I was completely satisfied with the Mecedes-Benz sales process and I would recommend Mercedes-Benz of Chantilly,to anyone, thanks again.

Great service the staff was very attentive and went out of there way to make me comfortable. The staff were very knowledgeable and the process was very smooth.

I like to Thanks Mr. AMES MANIKATH for giving the best service, keep up the good work. He is very friendly and explained about the service. Thank you ones again

Was very fast and polite. Helpful in everyday could and made our experience at Mercedes fast and easy 10 out of 10 would recommend to everybody.

Great experience overall. From timely greeting to final verification of services completed on my SUV, the dealership did an excellent job. My service rep Mr.Freddy Diaz kept me informed on work authorized and ensured the scheduled services were reviewed with me to my satisfaction. The customer wait area, restrooms and showroom were all very clean. I elected to wait for my service to be completed so I could intentionally observe if the dealership was fully compliant with COVID-19 protocols in place...Thankfully the answer was a firm YES. They were strictly enforcing COVID-19 facial coverings, signage and distancing rules with professionalism - Hats off to the team- keep up great service! Attention to detail matters in this tight market to retain and increase your customers - it shows in many areas... Excellent customer service performed at Mercedes-Benz Chantilly location keeps me and my friends as loyal Mercedes-Benz customers for repeat sales and servicing of our vehicles.

Always a pleasure dealing with the service department. James is professional, courteous, informative . They always keep me in the loop on the progress the entire time of service Thank you.

I took my S 430 car for some repair and service work to this dealer. At the first instance, Service adviser James Mani misguided about the work to be carried on my car and charged $1500 without fixing the problem. I complained to the manager and GM about it but they also did not do any thing to resolve the issue. My feeling is that their service advisor is not technically competent and fooling the customers. I felt myself cheated there. This dealer is not trustworthy.