Mercedes-Benz of Chantilly

The worst ever, been buying cars all my life, nothing like this, I dealt with a salesman Zabed that he lied to me about everything regarding the car, I thought I was dealing with a reputable company like like this, I dealt with a salesman Zabed that he lied to me about everything regarding the car, I thought I was dealing with a reputable company like Mercedes Benz, but I was wrong, he sold me car that needs thousands to repair, and when I called to discuss it, see if we can reach an agreement, he did not pick up my calls for 3 days, and when I finally spoke to him, he denied everything and hung up on me, be careful, do not trust their word as I did, More

Fit us in when we showed up on the wrong date. Very helpful in doing that! helpful in doing that! More

Every single interaction I've had with them post-purchase has been just as good as the wonderful experience I had when I purchased my car. I really appreciate the honesty of their service professionals. I has been just as good as the wonderful experience I had when I purchased my car. I really appreciate the honesty of their service professionals. I brought my car in the other day and saw Milton in service. He said my car was no where near ready for the oil change. They didn't charge me for the state inspection, only the emissions inspection. They provided Lyft service back to my home when I dropped off my car and then they sent them to pick me up. They are just amazing!!! More

Professional ServIce and Parts Departments. Alway provided professional solutions in a timely manner. Also the Coffee in the Waiting Room is greatly appreciated. provided professional solutions in a timely manner. Also the Coffee in the Waiting Room is greatly appreciated. More

The car was not washed properly there was dirt on hood and door the engine start knob was off sitting on the seat. I had to ask the tech to put it on when he tried to explain to me how to do it myself. He and door the engine start knob was off sitting on the seat. I had to ask the tech to put it on when he tried to explain to me how to do it myself. He should have just but it on. I should have just put it back on not expect me to do it. More

Worked with Blanca at Mercedes of Chantilly and she was super professional and very helpful. Highly recommend. Came in for a B service on my GLE and the work was done on time. super professional and very helpful. Highly recommend. Came in for a B service on my GLE and the work was done on time. More

I have repeatedly received outstanding service from my service advisor, Lauren Louis, including my visit on August 20th, 2021. She always provides constant communication and ensures that everything I nee service advisor, Lauren Louis, including my visit on August 20th, 2021. She always provides constant communication and ensures that everything I need is resolved as quickly as possible. I continue returning to Mercedes Benz of Chantilly because of the excellent service that the dealership provides, but especially because of the care I receive from Ms. Louis. More

I had an excellent experience with Milton! He was super helpful, understanding, and the service was very quick! I was given a brand new loaner while my vehicle was being serviced. Highly recommend! helpful, understanding, and the service was very quick! I was given a brand new loaner while my vehicle was being serviced. Highly recommend! More

I purchased 2 vehicles from Freddie in Chantilly, with a promise that the prepaid maintenance on the first purchase would be refunded shortly, since never used and cant be transferred…The first purchase was promise that the prepaid maintenance on the first purchase would be refunded shortly, since never used and cant be transferred…The first purchase was on Aug 31, 2020. I upgraded to another vehicle on March 2021, with of course another $1920 prepaid maintenance. Six months later I am still waiting for my Prepaid Maintenance check of $1920. Follow through seems to be a problem with this dealership. More

Bert O'Neil, Very professional. Best Gm I ever Meet. Understanding our needs and putting us with the best Service guy I have ever worked with. Freddy Diaz, fantastic really knows his stuff knows how Understanding our needs and putting us with the best Service guy I have ever worked with. Freddy Diaz, fantastic really knows his stuff knows how to treat a customer 5 stars for both. More