Mercedes-Benz of Chantilly

It was a nice experience the gentleman Ronnie Naman sales associate and his manager gave me comfort and ease during buying process thank you very much 👍 associate and his manager gave me comfort and ease during buying process thank you very much 👍 More

Service Department is good I had some recall work done on my car and my service advisor Lauren handled everything very nicely. This is the second time I have used the service de I had some recall work done on my car and my service advisor Lauren handled everything very nicely. This is the second time I have used the service department at Chantilly and would be glad to use them again, especially for those more technical "Mercedes" kinds of issues that you don't want your local mechanic attempting. More

Arrogant service managers Was called and texted to pick up my car - "It is ready to be picked up". Paid the bill online. On getting there (30 minute drive), was told by servic Was called and texted to pick up my car - "It is ready to be picked up". Paid the bill online. On getting there (30 minute drive), was told by service manager (Milton Johnson): "Car is not ready". On expressing my extreme displeasure - answered: "YOU CAN TAKE IT HOME IF YOU WANT TO". Dealership attitude towards customers: ARROGANT & RUDE. They have no respect for the customer's time. They have no idea what "customer loyalty" means. More

"My one stop to car shop for the better deal" This is my 4th time of doing business at this location. For luxury-or-sport reliable and quality vehicles, this is my favorite Mercedes-Benz dealershi This is my 4th time of doing business at this location. For luxury-or-sport reliable and quality vehicles, this is my favorite Mercedes-Benz dealership in Chantilly, Virginia. Received an excellent Black Friday lease deal and a very good fair trade value offer. Thank you to the deal making professional sales managers: Prince Addy and Matt DeCampo and to the helpful and informative sales associate: Freddie Hamad. I was treated with the upmost in stellar customer service in a timely manner. With their modest inventory, I found two vehicles of interested and decided on the one with the better deal. (2020 AMG C43 4matic sedan). More

Horrible customer service I went in for a scheduled maintenance service first thing in the morning. Heard nothing from the rep all day. Went to pick up my car late evening to I went in for a scheduled maintenance service first thing in the morning. Heard nothing from the rep all day. Went to pick up my car late evening to learn the car wasn't ready. Received a call from the rep the next day and he was only interested in sharing inflated services that were required or recommended and indicated the car would be ready in late afternoon because the maintenance still hadn't been performed. Then I call the manager to complain and his consolation was offering that I not bother to fill the tank on the loaner.... really.... the only reason any gas was burned on the loaner was due t driving back and forth to the dealership. Unacceptable, poor communication, poor management. I will not return! We expect more from a Mercedes dealership, it's why we pay a premium. More

Service was a disaster Took my Mercedes in for service and they are normally very good and pay attention to detail but this time was a disaster. The service person offered t Took my Mercedes in for service and they are normally very good and pay attention to detail but this time was a disaster. The service person offered to detail the car but my car had car seats in it but she stated that would be ok they would remove them and put them back. When I picked up the car everything from the car was stuffed into the trunk with nothing back in its original position. Also the carpets were wet under the mats so I had to come home replace all the equipment and take the mats out to allow the car to dry out. Learned my lesson here do not take them up on the upsale of service stuff at intake as all they are all money making and you have to do most of the work. This is not the dealership that I have used for many years. Really disappointed in this one. Not sure whether I will go back or not; have used them for a long time but they seem to be losing their edge. Wasted time and money on this one! More

great service -Quick Efficient Profesional Bought 2 vehicles that day the other dealer ship held me hostage for 6 hours with me doing all yhe computer entering myself not so with these guys to Bought 2 vehicles that day the other dealer ship held me hostage for 6 hours with me doing all yhe computer entering myself not so with these guys top notch treated me like I was the most important customer they had in and out in 2 hours FANTASTIC More

Misrepresentation Purchased a vehicle that was sold as recently serviced. After getting the vehicle home I noticed an oil leak. I reached out to the sales representativ Purchased a vehicle that was sold as recently serviced. After getting the vehicle home I noticed an oil leak. I reached out to the sales representative and tag & title POC regarding misrepresentation of the vehicle. I didn’t receive a response from either. Very disappointed with the lack of response, misrepresentation of the state of the vehicle, and poor customer service. I don’t recommend this dealership. More

The worst Mercedes dealership experience First and foremost, I rarely if ever write reviews but due to my experience at Mercedes of Chantilly, I needed to speak out and let the public know an First and foremost, I rarely if ever write reviews but due to my experience at Mercedes of Chantilly, I needed to speak out and let the public know and understand what transpired and at the end of my review I will let you determine so that you can come to your own conclusions. Approximately 30 days ago I purchased a CPO GLE 350 with 20K miles with an additional 4-year warranty that we purchased (practically brand new) from Mercedes of Chantilly for my wife, salesperson named "Norris" assisted us in the purchase process. Initial contact through the test drive, negotiation he seemed professional and courteous. We went through the normal back and forth negotiations and finally was assisted by Matt, Norris's sales manager after some additional negotiations we closed the deal. During our test drive we noticed the front plastic frame around the navigation was "SUN FADED and damaged" we mentioned it to Norris and he said it was missed as part or the CPO detailing process and that they will replace it. So as part of the "WE OWE" they would replace the plastic frame, detail the car which was not done when we purchased the car due to time and lastly order the DMV new tags. Norris told us quote" come by Tuesday to get the car detailed and order the plastic frame part" and to come see him. I called Norris on Monday the day prior and left a Message that my wife will be stopping by the dealership as specified by Norris" No return phone call, wife visited the dealer as agreed and Norris was not working that day (the day he asked us to come in). My wife went to the service department and told them about the part and detailing service and they had no "record' of either from Norris or anyone. So, my wife spoke to one of the service managers were the service managers discussing this matter) and they told her they will order the part. I called Norris the very next day (straight into VM and told him what happened, called the very next day again straight to VM again, several days go by no return call. This time I call Matt he's sales manager straight to VM (of course) left 2 VM no callback. After my 5th attempt with both Norris and Matt Norris calls back and says the parts are ordered and detailing will be done when the tags arrive. Fast forward 27 days from the date of purchase, we get a call that the tags arrived (30 days that the tags arrived) we visit the service dept. and proceed to tell one of the advisers we are here for Tags, part and detail. Surprise! Surprise! they have no record of any part being ordered or detailing for our vehicle but they did have the Tags which took 30 days. Norris was at the dealership and put on the tags when I asked about the parts, he said please wait and he proceeded to speak with the service adviser and of course no record and parts not ordered and no detailing. Now, my patient metered has almost expired at this point. When I confronted Norris, he proceeded to say, we were supposed to call him first well sir I did 6 times with no return phone calls and 2 calls to your Sales manager with no return calls. Make a long story short parts were ordered again and of course they will call us again when the parts arrive, Mr. Norris just disappeared as he didn't want to deal with the true aspect of customer service which is to see the problem to a resolution not walk away, well at that point I was done with Mr. Norris anyway. I just want to note that this is the 8th Mercedes that I am purchasing (2 from NYC, 5 from MB Tysons and the first one with MB Chantilly). So I have a good idea of what to expect when purchasing a Mercedes and what is expected. This message is to the GM Burt and the Owner of MB Chantilly Mr. Penske, your employees represent your company and every word and action that they say and do reflects on MB Chantilly. All my years of purchasing MB and the unprecedented exceptional service by MB elsewhere is why consumers like us buy MB. This by far has been the worst experience at a MB dealership, it is absolutely a poor representation of MB and I will make sure that MB North America hears what I have to say. Gentlemen good news travels slow but bad news travels fast in this day and age of the internet. If truth is absolute, with my personality I detailed and recorded every event as it unfolded and if anyone of your employees disputes the review, please contact me for full detail of the records and events. Lastly, I would like to conclude this by saying that even several of the service, help who were super nice actually told me that there are so many customer complaints at MB Chantilly they are planning to quit and go elsewhere. As a prior business owner, I hope that the GM and owner understand what's happening at the dealership, I will not recommend this dealership to anyone. More

Poor Business Ethics Just an awful experience. They sold me a car that should be in a junkyard. I drove it approximately 125 miles and the transmission fell apart while Just an awful experience. They sold me a car that should be in a junkyard. I drove it approximately 125 miles and the transmission fell apart while a technician with Mercedes Benz Richmond was driving it. More