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Mercedes-Benz of Chantilly
Chantilly, VA
652 Reviews
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Showing 652 reviews
September 29, 2023
This review is for Milton and the Service Department. I am a long-time customer of the dealership and I have always been grateful of the outstanding customer service. Again thanks to Milton and his dedic I am a long-time customer of the dealership and I have always been grateful of the outstanding customer service. Again thanks to Milton and his dedication to the Mercedes-Benz brand. More
by mencalade
Employees Worked With
Milton Johnson
Helpful September 18, 2023
I don’t know what is going on with the quality of service when you take your vehicle in for service but management needs to pay attention since MB is seen as premium. I waited one month to get my car in for when you take your vehicle in for service but management needs to pay attention since MB is seen as premium. I waited one month to get my car in for service (major delay when trying to start the car) and to get a loaner. It was a weekday so I had to go into the office. Normally, I would drop the car off and in 10-20 minutes, get a loaner and was out of there. My appointment was for 7:45AM , i got there 7:36AM. I was fairly surprised that a worker was out there greeting you and directing you to the person who will be helping you during your service. The POC (Christian) was on the phone so I had to wait for him to get off. I was then inconvenienced with other people needing him so I waited patiently. I finally got called in and explained my reason for bringing in the car. I got out my credit card and insurance card in preparation for the loaner as usual. Christian informed me that an employee from enterprise car rental will assist with a rental because they are out of MB loaner. Christian asked the person from Enterprise if they are ready with my rental, he answered yes, they are ready for me. I left and went outside with the young man thinking the car was outside of the MB shop. I was told that he has to take me on a 2 minutes ride to Enterprise. That was different and strange but I went along. Mind you, we are at 8:15AM. When we got to the 2 minutes drive, he told me to go in and “Melanie” is in there awaiting me and will get me taken care of. When I got into what was supposed to be enterprise, the only person I saw was on the phone. Wanted to ensure I was in the right place I asked if her name was “Melanie.” She answered yes. I took a seat and waited a good 5 minutes before she called me by another name. I informed her that my name is Sutherland and not whatever the name she called. She asked if the account is under my husband’s name, I told her no husband. She continued asking me about the incorrect name and I insisted that my name is J Sutherland. She said she had no account for Sutherland. Now I’m heated because I’m inconvenienced, my time is PROLONGED, trying to maintain civility. I asked her to confirm with the young man who dropped me off because he said they were ready with my rental. When she asked him if he had a Sutherland for rental he told her NO. I’m livid at this point. She called MB and claimed that they said they don’t have a rental approval for Sutherland. I called to speak with Christian and someone told me Christian is with another customer and that I’m good to go, don’t worry. They finally took me out a car. Wanted to leave because I am extremely late for work but not okay with the car choice they gave me. I asked if that’s their best, she said the Nissan Altima was comparable to my C-300 and that’s how they operate. It was news to me that when I decided to drive premium that it’s equivalent to a Nissan Altima. It certainly doesn’t drive the same, in my opinion but I was very unhappy with the entire service. Mercedes Benz of Chantilly is slipping in their top notch service and this will be my last time going there. First, no form of COMMUNICATION, or forewarning from MB. They just tossed me into their decision and I assume they are saying, deal with it. Mercedes is not a cheap car and if you are paying these prices, you should get your money’s worth. How about communicating with customers on your changes? I used to get a reminder for my upcoming appointments…. non of that this time around. If you choose to utilize other avenues to deal with your loaner issues, at least get better customer service and better quality or comparable vehicles. You can’t tell me that’s it’s okay to dump me in a crappie car when I’m accustomed to luxury, especially when I waited a month to get a loaner. Unless management deals with its ineptitude, I will take my business somewhere else where my hard earned cash is respected. More
by Josette.Sutherland
Employees Worked With
Christian
September 15, 2023
Excellent GM and sales person was friendly, informative, patient, and made the entire trade-in and purchase an stress-free experience. They had the vehicle we wanted and we received a fair deal. patient, and made the entire trade-in and purchase an stress-free experience. They had the vehicle we wanted and we received a fair deal. More
by Larry.potts
Employees Worked With
Ronnie Naman, Prince Addy, Mak Khan
September 14, 2023
Jerry F (sales Manager) and Mariela R set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Mariela was responsive, extremely knowledgeable, not the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Mariela was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. . I had a great experience at the Mercedes Benz of Chantilly. Found the exact car I wanted with excellent customer service and attention-to-detail. I highly recommend this dealership. More
by aaiza.abbas
Employees Worked With
Jerry Farzayee (5 star), Mariela Rodriguez
September 12, 2023
On September 2nd, my vehicle was towed from Chantilly Mercedes Benz. I picked up my vehicle from Al’s Tow and Storage the same day. Upon towing my vehicle to German Auto Group for repair in which Chantil Mercedes Benz. I picked up my vehicle from Al’s Tow and Storage the same day. Upon towing my vehicle to German Auto Group for repair in which Chantilly failed to do. I saw my car was damaged from the exterior to the interior, I took pictures. Damage I saw as follows: • Windshield Cracked • Front end underneath is hanging. • Paint was damaged from weather detioriation • Trash was on the floor of drivers side • The center console damaged • Hood lining has grease stains (from getting in and out of car) • Alloy wheels were scratched Mercedes emblem missing from the tires • Lining on the drivers side panel is raveled • Underneath the steering wheel was removed sitting on the passenger side • Personal essentials - turned liquid or rancid • Money missing from Glove compartment Rotors rusted from setting up Top of trunk was totally scratched up One thing for certain, my car was not delivered in this condition. The goal of my vehicle being at the repair facility was to determine what was causing the smoke from underneath the hood. Consequently, the release latch (underneath the steering column) was not releasing for the hood to open. (To my knowledge, car repair shops staffing was low in physical labor, as well as, car rentals were low inventory. Therefore, I was not alarmed for my car being at the dealership for the time mentioned -from April 25th to September 2nd.- • 08.09.23-Spoke with Mr. Ahmad Director of Service) stated “I needed a battery and key replacement.” Each of these would cost me $600. I asked, “What kind of battery is in the car now as I want to replicate the same.” He replied, “I don’t know.” Also, I asked “Can the battery be replaced on the key? He replied, “No, the key go out all the time on these cars. It has no signal and needs replacement.” I said, “I have an additional key but would not be able to come up there as I do not have transportation.” –After the conversation, I did not understand why I needed to pay for a battery when it was working when I delivered there. o My car was delivered (April) with a working battery and key. As this was not mentioned on the day of delivery. 09.06.23 Spoke with German Auto Group, Sammy stated, “the vehicle is missing the battery.” Literally, the vehicle does not physically have a BATTERY. Also, there is something snag underneath the vehicle. It is hanging. 09.09.23 Went to GERMAN AUTO GROUP to see the damage and take pictures. Sammy, owner explained to me the brake rotors are rusted because of it “setting up.” Concerns: My vehicle of course was not pristine condition but, it was not in disrepair. Vehicles condition upon delivery to Mercedes Chantilly was not visually unappealing. I did not authorize my car to be towed away from the premises. No services were authorized. It seems my car was ransacked, possibly burglarized. I never authorized any removal of items from my vehicle. Nor removal of my battery as my vehicle was running upon drop off. Therefore, confirms battery was good. According to the state law, there are numerous violations: § 59.1-207.4. Offer to return replaced parts required; customer's right to inspect parts An automobile repair facility shall offer at the time the repair work is authorized to return to the customer any parts which are removed from the motor vehicle and replaced during the process of repair; provided that any part which is required to be returned to a manufacturer or distributor under a warranty agreement, trade-in agreement or core charge agreement for a reconditioned part need not be returned to the customer. If the customer wishes the return of replaced parts subject to core charge or other trade-in agreements, customer agrees to pay the facility the additional core charge or other trade-in fee. The customer retains the right to inspect requested returned parts even if custody is refused. More
by Richardson, Ms
Employees Worked With
Ahmad
August 27, 2023
Terry Tshikalu was a tremendous salesperson. He was extremely knowledgeable about the cars, patient with the process, and very respectful. He was not pushy. He worked with us for several hours a He was extremely knowledgeable about the cars, patient with the process, and very respectful. He was not pushy. He worked with us for several hours and invited us back the next day to provide a custom tutorial about the vehicle’s features. More
by L7789
Employees Worked With
Terry Tshikalu
August 12, 2023
Our experience at CHANTILLY Mercedes-Benz was outstanding. Our salesman was very knowledgeable of our vehicle and all its features. The whole process was stress free and very smooth. Highly recom outstanding. Our salesman was very knowledgeable of our vehicle and all its features. The whole process was stress free and very smooth. Highly recommend. More
by DMB
Employees Worked With
Sodik Lawal, Prince Addy
July 27, 2023
Mr. Eric Carlson provided an outstanding professional service. He has a great knowledge about his work and explained all the details of the vehicle with such an ease that we could decide which features w service. He has a great knowledge about his work and explained all the details of the vehicle with such an ease that we could decide which features we should have in our car. We admire his patience, friendly attitude and felt very comfortable dealing with him. He made us feel that we are important. Definitely we will recommend his name to our friends. Shiv & Kajal Jindal More
by kajaljindal2000
Employees Worked With
Eric Carlson, Jae Lee
