Mercedes-Benz of Chantilly

Terrible customer service!!! Mercedes-Benz of Chantilly, Va We bought a C63S AMG and it was Certified Pre Owned. We live out-of-state and had the car shipped to us and we also as Mercedes-Benz of Chantilly, Va We bought a C63S AMG and it was Certified Pre Owned. We live out-of-state and had the car shipped to us and we also asked the sales rep Michael to tell us of any issues with the car from scratches to chips, etc. There were none as Michael said but When we got the car it was missing a red seat belt. All the others are RED while one was black. We were promised all season floor mats and did not receive those. When we tried contacting the the CPO manager we get no response. Matt only cares about moving cars off his lot and none about the customers. Also the car was never detailed before shipment of the car. So when i got the car I knew the outside will be dirty, but little did I know when i opened the door it was worse than the outside. After 2 months i have been trying to contact Mercedes of Chantilly and I don't have anything done. I can't even drive the car because the tax was payed by the dealership and the plate tag was sent there and I have not received it. My temp tag expired and now I am left with no car to drive. EDIT--- Michael helped me get a tag after 2 days and i have the tag, but the overall experience with Chantilly Mercedes was not great. YES the red missing seatbelt is not their fault it is an inconvinence for me to get it replaced. More

The worst car ever I bout a c450 amg brand new so many transmission problems you would never believe. Never recommend this place this place is worst ever ever I bout a c450 amg brand new so many transmission problems you would never believe. Never recommend this place this place is worst ever ever More

Mohammed Islam I was in your dealer. I have excellent experience . I bought CLA and GL450. Your sales person was highly skill about car. I really loved your dealer. I was in your dealer. I have excellent experience . I bought CLA and GL450. Your sales person was highly skill about car. I really loved your dealer. I talked Mr Zabed Chowdhury. He is very sill about car and professional .i highly recommend to my friends and family. More

Great Purchase Experience I have always dreaded the experience of purchasing a car and in this instance entered the dealership expecting the worst. I was greeted by Eric Carlso I have always dreaded the experience of purchasing a car and in this instance entered the dealership expecting the worst. I was greeted by Eric Carlson who immediately put me at ease. His style was accommodating and thorough. He listened when I talked, he heard what I said and he worked hard to get me what I wanted. The process was smooth, efficient and warm. I felt like I was being given a gift instead of chiseling a deal out of stone. Kudos to the team at Mercedes of Chantilly and super kudos to Eric who should be training others in how it is done. More

Worst service department every exprienced The guys at this service department is not only imcompetent but a bunch of crooks. I took my car for a fuel tank wranty work, and they manage to brea The guys at this service department is not only imcompetent but a bunch of crooks. I took my car for a fuel tank wranty work, and they manage to break the car in mutlple areas. First of all, they called me day after I dropped off my car, saying by check engine light is on. I told them it was not on when I dropped it off. What are the odd that the CEL comes on within a day while they had the in their possession. They quoted almost $1000 to replae crankshaft sensors which should be around $500. After getting the car back, I noticed loud noise while driving next day. Took a car to another reputable shop. They showed me where the noise coming from where the dealer took off exhaust system to replace the fuel tank. If you don't want your car to be all messed up from this shot, stay away!! More

Best car buying experience ever! My husband and I found a 2005 BMW X3 online and took the trip out to Mercedes-Benz of Chantilly to check it out. Once we arrived we walked around the My husband and I found a 2005 BMW X3 online and took the trip out to Mercedes-Benz of Chantilly to check it out. Once we arrived we walked around the lot for a bit and then Mr. Nick Spahic assisted us with our purchase. Nick was very helpful, honest and answered all of our questions. Needless to say I am telling all of my friends and family about how wonderful Mercedes-Benz of Chantilly is and the high level of professionalism and service we experienced. We will for sure be back again. More

3rd Mercedes Purchase Was A Definite Charm I purchased a 2015 ML350 from MB of Chantilly, and I couldn't be happier with the level of professionalism I was shown throughout the entire buying pr I purchased a 2015 ML350 from MB of Chantilly, and I couldn't be happier with the level of professionalism I was shown throughout the entire buying process. The Sales Manager- Arthur Lauw, and my Sales Rep- Nick Spahic were the ABSOLUTE BEST I've ever had the pleasure of working with. This was definitely not the average cat and mouse game normally associated with purchasing a new car. They worked diligently to find the right deal for me and I never felt as if I was under any pressure to go forward with the deal. If you're in the market for a new Mercedes, I would HIGHLY RECOMMEND contacting MB of Chantilly, and do yourself a favor by asking for either Arthur, or Nick...... More

Stay Away When I was buying my car from this dealership I did not mind paying extra because I trusted these guys that I'll get a safe car with minimum problems. When I was buying my car from this dealership I did not mind paying extra because I trusted these guys that I'll get a safe car with minimum problems..oh how wrong I was. First, they told me that they replaced the driver's side door handle. After this "Mercedez-benz quality" replacement, every time it rained I would get water inside of my door. It was splashing like I had a full fish tank sitting next to me.. I had ti fix that problem but it was just a beginning.. After driving it for the first month or two I noticed that it is really shaky when I go over 60.. so I took it to the shop and they told me the struts were broken.. not a big deal.. i just replaced them.. but then I noticed that my front bumper started sticking out..I took it to the shop again..It turns out my bumper was holding up by a piece of STRING! It was a miracle I did not lose the whole bumper somewhere on the road. Apparently the car was in the front accident that the "professional" dealers at the Mercedez dealership did not know about. These professionals also did not notice how the pumper was not placed right.. The customer service person was shocked by what I told him but there was nothing he could do.. of course.. just keep selling cars like this and putting your customers in danger.. WAY TO GO! More

exceptionally good service Jennifer Chung, was extremely helpful in identifying the right pre-owned certified car for me. The experience was hassle free, she was great. I am hap Jennifer Chung, was extremely helpful in identifying the right pre-owned certified car for me. The experience was hassle free, she was great. I am happy with my new car, and would recommend her for all you guys. More

I love my car.. I got a new 2014 C Class and worked with Sam Mingle, He was great. If you are looking for a no hassle guy to work with he was great. I would have like I got a new 2014 C Class and worked with Sam Mingle, He was great. If you are looking for a no hassle guy to work with he was great. I would have liked a little more for my trade, but I got a deal I could live with. Go see Sam, you won't be dissapointed More