Mercedes-Benz of Chantilly

My partner, Ken, and I recently decided to purchase a new Mercedes. Since Ken had suffered a stroke recently, he wasn't able to comfortably visit the dealership. Additionally, he is somewhat embarrassed by Mercedes. Since Ken had suffered a stroke recently, he wasn't able to comfortably visit the dealership. Additionally, he is somewhat embarrassed by his physical limitations, and did not want to review the car, or practice getting in and out of the car where others could see him. Jennifer Chung was the sales agent working with us, and was compassionate to these limitations, and incredibly flexible with us. She told me to take the car overnight, and let Ken practice getting in and out of the car in the privacy of our home. In addition, she brought up additional thoughts and ideas related to transporting someone with physical limitations that I had not thought of. This additional thoughtfulness, combined with her extensive knowledge of the Mercedes-Benz product line, made this vehicle purchase such a pleasant experience. Jennifer Chung responded very quickly to several phone calls and text messages that I sent her, even outside of business hours, including researching vehicle availability and feature questions. I am always very excited when I get a new car, and am quick to tell friends and family about my new purchase. Not only is this VERY true for this experience, but I find myself telling others not only about my new car, but about the wonderful experience I had with Jennifer. "Look at my new car! And the service I got was outstanding" I find myself saying. No question; we will be back to Mercedes-Benz of Chantilly for our next car. Thank you so much for your service, Jennifer. Honestly -- Thank you! More

Robert Slattery was our sales consultant for a recent purchase of a GL450. He was always very professional and courteous. Bob was thorough in his follow-up and attentiveness. He keep us updated frequentl purchase of a GL450. He was always very professional and courteous. Bob was thorough in his follow-up and attentiveness. He keep us updated frequently on the arrival of our vehicle. Which was greatly appreciated. He sent follow-up emails and made phone calls to us to ensure we were happy with our purchase and to answer any questions. Also, had the same positive experience in the accessory sales department. We would definitely recommend Mercedes-Benz of Chantilly because of our initially experience with Bob Slattery. More

Unfortunately, this is just another car sales person. We could not agree to the price over the phone, so she said that they would do better if I came to look at the car in person. I took her at her word. (I could not agree to the price over the phone, so she said that they would do better if I came to look at the car in person. I took her at her word. (I made the drive of 150+ miles by the way.) I should not have believed a word of it. When I arrived in person, she reduced the price of the car a few hundred dollars, and explained to me that they would be losing money on the car. I really should have known better. My bad. Caveat Emptor. More

This was the first car I purchased over the internet. Sodik was very helpful in making the deal over the phone before I drive 100 miles to the dealership. He was able to include a CPO warranty that gave Sodik was very helpful in making the deal over the phone before I drive 100 miles to the dealership. He was able to include a CPO warranty that gave me confidence to buy a car from an out of town dealer. He then helped me get a good trade-in price for my older Mercedes. Although I could have gotten more by selling it myself, we negotiated a reasonable price and made it very easy to complete the transaction. Sadik did not 'pressure' me during the transaction and I felt he was working with me to make a good deal that management would accept. More

I've taken my CLK into this dealer to hopefully resolve a problem with squeaky brakes. I was told that squeaky brakes are very common complaint because they are 'sensitive'. So I spent $60k on a car that w problem with squeaky brakes. I was told that squeaky brakes are very common complaint because they are 'sensitive'. So I spent $60k on a car that will have squeaky brakes, most of the time. I was told there was nothing they can do, but to spend $675 on new brakes. BUT, this wouldn't necessarily solve the problem. Bottom line, I didn't buy the car there so I don't think they care about me as a customer. Mercedes corporate should care because I am never buying a Mercedes again! More

Freddie Hamad was very easy to work with and he is not pushy. He patiently worked with me and we were able to agree on the terms for my new C-300 lease. He is an excellent listener and he took all my requ pushy. He patiently worked with me and we were able to agree on the terms for my new C-300 lease. He is an excellent listener and he took all my requirements into consideration. This is my second purchase experience buying Mercedes and in both instances service has been excellent! More

Helpful and friendly staff. Pretty efficient. We made the deal, signed paperwork and loan papers all in about 3 hours. The car we purchased was not available on site. But it was delivered the second day and deal, signed paperwork and loan papers all in about 3 hours. The car we purchased was not available on site. But it was delivered the second day and installed with all the customized features we needed. I recommend this dealer and the sales agent Sodik. More

My first time at the Mercedes Benz of Chantilly in the Dulles Auto park. I found a 2006 Range Rover Sport Supercharged online with a decent price of $33K/50K miles. The sales rep, Rick Poage assisted me a Dulles Auto park. I found a 2006 Range Rover Sport Supercharged online with a decent price of $33K/50K miles. The sales rep, Rick Poage assisted me after an inquiry call. He was knowledgeable about the history and features. Truly an immaculate truck and somehow after their big sales event I walked away with this car for $31K. My overall experience was exceptional, these guys take care of their customers and sell quality cars. I bought the high-tech warranty and they threw in a lo-jack for a very nominal price. Mr. Mak Khan, finance manager, knows his business and is a people person ready to work angles to get to the point where you need to be at. I will recommend this dealership to my friends and family. Outstanding. More

Hi, Jennifer was very helpful and friendly. I am very Hi, Jennifer was very helpful and friendly. I am very happy that she was my sales rep and she made me feel very comfortable. I did not feel any pr Hi, Jennifer was very helpful and friendly. I am very happy that she was my sales rep and she made me feel very comfortable. I did not feel any pressure of purchasing like other dealers I have dealt with in the past. Once again, thank you for assisting me choosing the right car, my wife and I are very happy with our purchase and we will definately come back and refer friends and family to her. Thank you, Tony Tran More

Thank you Bob Slattery for making my new purchase experience pleasurable. You did a good job keeping us updated on the status of my vehicle during shipment. I appreciate your follow-up and due dilige experience pleasurable. You did a good job keeping us updated on the status of my vehicle during shipment. I appreciate your follow-up and due diligence. More