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Mercedes-Benz of Charlottesville

Charlottesville, VA

4.7
110 Reviews

1381 Richmond Rd

Charlottesville, VA

22911

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Showing 110 reviews

August 25, 2021

Every one is very nice and glad to see me. More

by JEDI77
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany and Ragina are the best!
Aug 26, 2021 -

Mercedes-Benz of Charlottesville responded

We're so happy you felt welcome here at Mercedes-Benz of Charlottesville! We appreciate you taking the time to leave your review!

August 25, 2021

The service team at MB of Charlottesville is great. There was an issue with their systems when I came into the store, but Tiffany was willing to take my number and email and forward the info that I needed. I More

by kcm1570
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany Brown, Ragina Fitz
Aug 26, 2021 -

Mercedes-Benz of Charlottesville responded

We're happy to hear that you had such a great experience working with Tiffany and Ragina! Thank you for sharing your positive feedback with us. We look forward to working with you again!

July 31, 2021

Excellence service! My car had a flat tire and 90miles away from home. They squeezed their schedule and fixed my tire within the same morning, so I am able to get back home that day. Thank you so much! More

by Lshpeng
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ziyad Khateeb
Aug 02, 2021 -

Mercedes-Benz of Charlottesville responded

We're so happy that our team was able to help you in a timely manner and get you back on the road! Thank you so much for sharing your experience, and we look forward to working with you again soon.

July 08, 2021

The service and service advisor Zack Khateeb was terrific! Zack answered all my questions and had the car ready for pick up at the time that was promised. More

by jperelman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Khateeb
Jul 09, 2021 -

Mercedes-Benz of Charlottesville responded

Thank you for sharing your positive experience! It's great to hear that all your service was completed in a timely and professional manner. We'd love to work with you again!

June 26, 2021

Great service, nice people. A little pricey. And I don't know why I have to write a minimum of twenty five words. The weather was great ..... More

by mdb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Regina, and I don't know the name of the service tech
Jun 28, 2021 -

Mercedes-Benz of Charlottesville responded

Thank you so much for taking the time to leave a review, we really appreciate it. Have a wonderful day!

June 12, 2021

Regina was ready for me at appointed time. She answered all my questions. Vehicle return squeaky clean. I'll be back for my next service. More

by wcg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Regina
Jun 14, 2021 -

Mercedes-Benz of Charlottesville responded

We're glad you had such a great experience working with Regina! We're happy to help you anytime with any future automotive needs!

June 11, 2021

The staff at Mercedes Benz of Charlottesville From Tiffany the Service Director, Regina the Service Writer, Mike and Cody the Technicians are the best in the business as far as I'm concerned. Within t More

by jsssmfs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany, Regina, Mike and Cody
Jun 14, 2021 -

Mercedes-Benz of Charlottesville responded

Hi there, thank you so much for all your thoughtful feedback. We're so glad to hear that our team was able to give you such a great experience during your visit! It's a pleasure to know that our customers feel taken care of every step of the way. We look forward to working with you again soon!

May 07, 2021

Excellent customer service. Ragina went all out to get the service completed on my car in time for me to get to my tennis friends More

by Cliff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ragina Fitz
May 10, 2021 -

Mercedes-Benz of Charlottesville responded

We are delighted to receive this feedback about your experience with our service team. We're happy our team offered an efficient experience so you could get on with your day. Please let us know if we can ever be of assistance in the future!

May 03, 2021

All personnel were very friendly and helpful. The car was returned in a clean state. An excellent experience, Their parking is very crowded, especially in the morning. More

by pfdieck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ZAK
May 04, 2021 -

Mercedes-Benz of Charlottesville responded

Thank you for giving us such high marks regarding your service visit! We are constantly hard at work to deliver the best possible experience and appreciate this feedback. Please do not hesitate to reach out if you ever have additional questions or concerns!

May 04, 2021 -

pfdieck responded

Great. One suggestion to make the customer experience even better. The Mercedes Dealership in Florida who services my vehicle when we are down there for the winter, recognizes the service of veterans by extending them a 10% discount on service work, much like Lowes does. It would be great if your dealership would adopt such a policy.

April 20, 2021

It was a fantastic service everyone was very pleasant. Thank you Regina and Tiffany for all your help. Even though I live 2 hours away I will continue to bring my vehicle.☺️ More

by michelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Regina
Apr 21, 2021 -

Mercedes-Benz of Charlottesville responded

We are very grateful for your kind feedback! Your support means a lot to us and we will let our team know how much you appreciated their help. Thank you for your business!

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