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Mercedes-Benz of Charlottesville

Charlottesville, VA

Overview
Reviews
Vehicles
4.7
110 Reviews
Call Dealership (434) 817-3380

1381 Richmond Rd

Charlottesville, VA

22911

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Showing 110 reviews

March 08, 2024

I’ve been going to Mercedes Charlottesville for 14 years, both my wife’s and my car, ever since Flow had bought this dealership it’s been a Horror. Issues: 1- 6 weeks for service appointment 2- over cha More

by MAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not employee fault
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Helpful
October 23, 2023

We recently leased an EQB and found both Joshua and Nick extremely helpful and professional in guiding us through the process, making sure we received exactly what we asked for in terms of vehicle and payme More

by michaelawoodard
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joshua, Nick
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Helpful
February 26, 2023

they did an excellent job on my car and gave me a loaner as well More

by palumb
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
zack
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Feb 27, 2023 -

Mercedes-Benz of Charlottesville responded

Thank you for the kind words! We’re so happy your visit went so smoothly. Would you mind sharing with your friends? We’d love to continue providing great service to amazing customers like you.

Helpful
February 26, 2023

things went much better this time. Regina was very helpful in making sure that my vehicle was serviced in a timely manner. More

by bill.huffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Regina
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Feb 27, 2023 -

Mercedes-Benz of Charlottesville responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

Helpful
December 31, 2022

Regina Fitz took care of managing my first service. She was friendly and went the extra mile by filing a claim for my tire insurance. The service department was clean and my car looked great when I p More

by choyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Regina Fitz
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Jan 03, 2023 -

Mercedes-Benz of Charlottesville responded

Everyone here loves to hear from customers like you! Thanks for giving Mercedes-Benz of Charlottesville a chance, and for leaving such wonderful feedback!

Helpful
November 28, 2022

The service employees have all been wonderful, providing emergency and scheduled expertise! Thank you to all! More

by Kbotkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany,raygena, David
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Nov 29, 2022 -

Mercedes-Benz of Charlottesville responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

Helpful
November 16, 2022

They fit me in with no appointment when I had a tire issue! Very positive experience. More

by mavydeane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
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Nov 17, 2022 -

Mercedes-Benz of Charlottesville responded

Thank you for sharing this wonderful feedback with us! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to continuing to support you in the future!

Helpful
September 03, 2022

Very Positive. I appreciated the pickup and delivery services. The sales may sell you the first vehicle, but the service department sells all of the rest. More

by JSRASS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ragina
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Sep 06, 2022 -

Mercedes-Benz of Charlottesville responded

Everyone here loves to hear from customers like you! Thanks for giving Mercedes-Benz of Charlottesville a chance, and for leaving such wonderful feedback!

Helpful
August 30, 2022

Really friendly service. I know I'm in for a long wait, but I appreciate the attention the staff there pay me. More

by wasonevich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I didn't catch the names.
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Aug 31, 2022 -

Mercedes-Benz of Charlottesville responded

Thanks for the awesome review! At Mercedes-Benz of Charlottesville we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please don't hesitate to reach out if we can ever be of further assistance!

Helpful
August 20, 2022

Tiffany Brown went out her way to be helpful. She was friendly and very knowledgeable. Outstanding customer service. More

by jmundie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Brown, service manager
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Aug 22, 2022 -

Mercedes-Benz of Charlottesville responded

We're so happy to hear that Tiffany went above and beyond to make your experience great! Thank you for your kind review!

Helpful
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