Mercedes-Benz of Charlottesville

The whole team - professional, caring, efficient as always. Pleasant waiting in the service lounge as you hear everyone laughing and talking. They are happy as they work. Mary Ann Leeper always. Pleasant waiting in the service lounge as you hear everyone laughing and talking. They are happy as they work. Mary Ann Leeper More

Their professionalism , knowledge, and support turned a bad day into a good day. My engine light had come on and the manual said get to service ASAP . bad day into a good day. My engine light had come on and the manual said get to service ASAP . More

Always a pleasure coming in for simply a service. Regina is most pleasant and professional. Louis(sp) is also very pleasant and eager to offer assistance where needed. is most pleasant and professional. Louis(sp) is also very pleasant and eager to offer assistance where needed. More

Both Regina and Lewis were Very helpful and knowledgeable about future service plans. Got my car in quickly, even with the pandemic. Great to work with. Keep it up!! about future service plans. Got my car in quickly, even with the pandemic. Great to work with. Keep it up!! More

I enjoy working with Regina whom I met when I came in several times who is always friendly and courteous and Lewis who I have not met yet but always friendly and courteous on the phone. several times who is always friendly and courteous and Lewis who I have not met yet but always friendly and courteous on the phone. More

Fast friendly service! They came and picked up my vehicle at my work and delivered it back before I finished work. Cleaned and parked and ready to go. Tanks! at my work and delivered it back before I finished work. Cleaned and parked and ready to go. Tanks! More

From the minute I walked into the service department I was greeted by Regina who was so nice and helpful.The waiting area was very clean and stocked with water. I had not used your dealership service depa was greeted by Regina who was so nice and helpful.The waiting area was very clean and stocked with water. I had not used your dealership service department before but I will going forward. Thanks for a good experience! More

I really enjoyed the customer service. It is top quality. In fact I will be doing my tires there as well. Regina took time at the end of day to show me a car to my liking. In fact I will be doing my tires there as well. Regina took time at the end of day to show me a car to my liking. More

Stopped in to top off fluids and adjust the tires.I was Stopped in to top off fluids and adjust the tires. I was greeted promptly and walked to the waiting room. After a very brief time my car was ready. Stopped in to top off fluids and adjust the tires. I was greeted promptly and walked to the waiting room. After a very brief time my car was ready. To my surprise (because of COVID I didn’t expect it) my car was freshly washed and the inside front vacuumed. I couldn’t be more pleased with service that was provided to me. More

Great customer service!! Efficient, knowledgeable and kind. I would recommend this dealership!! The customer service representative was exceptional. Could not have asked for more Thank you ! kind. I would recommend this dealership!! The customer service representative was exceptional. Could not have asked for more Thank you ! More