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Mercedes-Benz of Charlottesville

Charlottesville, VA

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111 Reviews
Call Dealership (434) 817-3380

1381 Richmond Rd

Charlottesville, VA

22911

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Showing 91 service reviews

March 08, 2024

I’ve been going to Mercedes Charlottesville for 14 years, both my wife’s and my car, ever since Flow had bought this dealership it’s been a Horror. Issues: 1- 6 weeks for service appointment 2- over cha More

by MAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not employee fault
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February 26, 2023

things went much better this time. Regina was very helpful in making sure that my vehicle was serviced in a timely manner. More

by bill.huffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Regina
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Feb 27, 2023 -

Mercedes-Benz of Charlottesville responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

December 31, 2022

Regina Fitz took care of managing my first service. She was friendly and went the extra mile by filing a claim for my tire insurance. The service department was clean and my car looked great when I p More

by choyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Regina Fitz
Report | Print
Jan 03, 2023 -

Mercedes-Benz of Charlottesville responded

Everyone here loves to hear from customers like you! Thanks for giving Mercedes-Benz of Charlottesville a chance, and for leaving such wonderful feedback!

November 28, 2022

The service employees have all been wonderful, providing emergency and scheduled expertise! Thank you to all! More

by Kbotkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany,raygena, David
Report | Print
Nov 29, 2022 -

Mercedes-Benz of Charlottesville responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

November 16, 2022

They fit me in with no appointment when I had a tire issue! Very positive experience. More

by mavydeane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
Report | Print
Nov 17, 2022 -

Mercedes-Benz of Charlottesville responded

Thank you for sharing this wonderful feedback with us! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to continuing to support you in the future!

September 03, 2022

Very Positive. I appreciated the pickup and delivery services. The sales may sell you the first vehicle, but the service department sells all of the rest. More

by JSRASS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ragina
Report | Print
Sep 06, 2022 -

Mercedes-Benz of Charlottesville responded

Everyone here loves to hear from customers like you! Thanks for giving Mercedes-Benz of Charlottesville a chance, and for leaving such wonderful feedback!

August 20, 2022

Tiffany Brown went out her way to be helpful. She was friendly and very knowledgeable. Outstanding customer service. More

by jmundie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Brown, service manager
Report | Print
Aug 22, 2022 -

Mercedes-Benz of Charlottesville responded

We're so happy to hear that Tiffany went above and beyond to make your experience great! Thank you for your kind review!

July 29, 2022

Always friendly and helpful. Great service and knowledgeable staff. Always a good wxperience going to Charlottesville. More

by Rosie268
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany
Report | Print
Aug 01, 2022 -

Mercedes-Benz of Charlottesville responded

Thank you for giving us the opportunity to service your vehicle! We greatly appreciate this feedback and look forward to seeing you again at Mercedes-Benz of Charlottesville!

July 22, 2022

Very clean facility and friendly associates. Would have been nice to have a loaner car. More

by zimmermanaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ragina Fitz
Report | Print
Jul 25, 2022 -

Mercedes-Benz of Charlottesville responded

I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Please call or email when you have a moment so that we can make sure your concerns are addressed. Sincerely, Christopher Blinkinsoph, General Sales Manager, cblinkinsoph@mbofcharlottesville.com

July 06, 2022

Service advisors are thorough and all work was done to perfection. Thanks for always being there for us! More

by roller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany
Report | Print
Jul 07, 2022 -

Mercedes-Benz of Charlottesville responded

Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us here at Mercedes-Benz of Charlottesville. We count ourselves lucky for customers like you, and we look forward to working with you again in the future!

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