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Mercedes-Benz of Charlottesville

Charlottesville, VA

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112 Reviews
Call Dealership (434) 817-3380

1381 Richmond Rd

Charlottesville, VA

22911

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Showing 92 service reviews

February 14, 2026

Not a parking space in sight. Tiny footprint. Four service visits. Not one courtesy car wash. Same excuse always … short-handed. Three service directors in three years. Five More

by mngibson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danielle
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Feb 19, 2026 -

Mercedes-Benz of Charlottesville responded

Thank you for sharing this detailed feedback. It’s clear that your recent visits did not reflect the consistency and follow-through we aim to provide. We recognize how important clear communication, continuity with advisors, and completing requested services the first time are to your overall confidence in us. Our goal is to deliver a seamless experience at every visit, and your comments regarding parking, vehicle cleanliness, and follow-up are being reviewed internally. We would value the opportunity to better understand the specifics of your visits and address your concerns directly. Please contact me at (434) 817-3380 so we can discuss this further. Thank you, Joey Harris - General Manager

Feb 20, 2026 -

mngibson responded

Joey, Am overseas until week of March 2nd. Talk then? Nelson 770.843.4605

March 08, 2024

I’ve been going to Mercedes Charlottesville for 14 years, both my wife’s and my car, ever since Flow had bought this dealership it’s been a Horror. Issues: 1- 6 weeks for service appointment 2- over cha More

by MAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not employee fault
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February 26, 2023

things went much better this time. Regina was very helpful in making sure that my vehicle was serviced in a timely manner. More

by bill.huffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Regina
Report | Print
Feb 27, 2023 -

Mercedes-Benz of Charlottesville responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

December 31, 2022

Regina Fitz took care of managing my first service. She was friendly and went the extra mile by filing a claim for my tire insurance. The service department was clean and my car looked great when I p More

by choyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Regina Fitz
Report | Print
Jan 03, 2023 -

Mercedes-Benz of Charlottesville responded

Everyone here loves to hear from customers like you! Thanks for giving Mercedes-Benz of Charlottesville a chance, and for leaving such wonderful feedback!

November 28, 2022

The service employees have all been wonderful, providing emergency and scheduled expertise! Thank you to all! More

by Kbotkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany,raygena, David
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Nov 29, 2022 -

Mercedes-Benz of Charlottesville responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

November 16, 2022

They fit me in with no appointment when I had a tire issue! Very positive experience. More

by mavydeane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
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Nov 17, 2022 -

Mercedes-Benz of Charlottesville responded

Thank you for sharing this wonderful feedback with us! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to continuing to support you in the future!

September 03, 2022

Very Positive. I appreciated the pickup and delivery services. The sales may sell you the first vehicle, but the service department sells all of the rest. More

by JSRASS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ragina
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Sep 06, 2022 -

Mercedes-Benz of Charlottesville responded

Everyone here loves to hear from customers like you! Thanks for giving Mercedes-Benz of Charlottesville a chance, and for leaving such wonderful feedback!

August 20, 2022

Tiffany Brown went out her way to be helpful. She was friendly and very knowledgeable. Outstanding customer service. More

by jmundie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Brown, service manager
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Aug 22, 2022 -

Mercedes-Benz of Charlottesville responded

We're so happy to hear that Tiffany went above and beyond to make your experience great! Thank you for your kind review!

July 29, 2022

Always friendly and helpful. Great service and knowledgeable staff. Always a good wxperience going to Charlottesville. More

by Rosie268
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany
Report | Print
Aug 01, 2022 -

Mercedes-Benz of Charlottesville responded

Thank you for giving us the opportunity to service your vehicle! We greatly appreciate this feedback and look forward to seeing you again at Mercedes-Benz of Charlottesville!

July 22, 2022

Very clean facility and friendly associates. Would have been nice to have a loaner car. More

by zimmermanaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ragina Fitz
Report | Print
Jul 25, 2022 -

Mercedes-Benz of Charlottesville responded

I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Please call or email when you have a moment so that we can make sure your concerns are addressed. Sincerely, Christopher Blinkinsoph, General Sales Manager, cblinkinsoph@mbofcharlottesville.com

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