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Mercedes-Benz of Charlottesville - Service Center

Charlottesville, VA

4.9
42 Lifetime Reviews • Review Dealership

42 Reviews of Mercedes-Benz of Charlottesville - Service Center

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February 24, 2021

"Great customer service!! Efficient, knowledgeable and..."

- Mary Beth

Great customer service!! Efficient, knowledgeable and kind. I would recommend this dealership!! The customer service representative was exceptional. Could not have asked for more Thank you !

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Customer service agent
Report | Print
Feb 25, 2021 -

Mercedes-Benz of Charlottesville responded

Thank you, Mary! We're so happy your service experience went smoothly. We appreciate your kind words and hope you will reach out if we can ever be of further assistance!

Helpful
February 16, 2021

"Always stellar service thank you Lewis and Regina for..."

- pmmccoy01

Always stellar service thank you Lewis and Regina for outstanding service for my vehicles. Great doing business here with the Mercedes Benz team in Charlottesville

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lewis , Regina
Report | Print
Feb 17, 2021 -

Mercedes-Benz of Charlottesville responded

We're so happy you can rely on Lewis and Regina to provide an amazing service experience! Thank you for taking a moment to share this 5-star feedback for our team. Please let us know if we can ever be of assistance in the future!

Helpful
February 08, 2021

"My experience has always been positive with the Umansky..."

- colette92003

My experience has always been positive with the Umansky team. Dropping the car off the evening before works for my schedule. They are attentive to the work required; call with any questions that arise during the work; and are willing to answer questions at the conclusion. Pick up is also easy.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tiffany Brown
Report | Print
Feb 09, 2021 -

Mercedes-Benz of Charlottesville responded

Thank you for giving us such high marks. We are constantly hard at work to deliver the best possible experience, and appreciate this feedback for our team. We hope you will continue to rely on us to take amazing care of your vehicles!

Helpful
January 29, 2021

"This is an awesome team! They were very informative of..."

- DeannaJoy

This is an awesome team! They were very informative of time frames, and very easy to work with. Professional and courteous through my entire time there. I highly recommend this dealership!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Regina when I was there and Tiffany on the phone
Report | Print
Feb 01, 2021 -

Mercedes-Benz of Charlottesville responded

We are delighted to hear about your experience with our service team. Thank you for taking a moment to leave this great feedback and recommendation!

Helpful
January 22, 2021

"Great service and appreciate their professional efforts..."

- Reeva.

Great service and appreciate their professional efforts across the board. Highly recommend this dealership. Very thoughtful and helpful recommendations for service that needed to be performed and why it was needed.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lewis
Report | Print
Jan 25, 2021 -

Mercedes-Benz of Charlottesville responded

We are incredibly grateful that you took the time out to leave us this review! It's customers like you that make our job wonderful. We look forward to serving you again!

Helpful
January 21, 2021

"Excellent service! Everyone was very friendly and..."

- Jessica

Excellent service! Everyone was very friendly and assisted me in every way possible! Thank you so much , I will be back next time I am in need of service

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lewis warren
Report | Print
Jan 22, 2021 -

Mercedes-Benz of Charlottesville responded

This review made our day, Jessica! Thank you for your support and kind words for our service team. We look forward to working with you again here at Mercedes-Benz of Charlottesville!

Helpful
January 09, 2021

"Always a pleasure to work with it! Provide top notch..."

- Cwhitelock

Always a pleasure to work with it! Provide top notch Service, transportation, valet and more! Picked up and delivered my car back to me. Highly recommended

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Regina , Ashley and Lewis
Report | Print
Jan 11, 2021 -

Mercedes-Benz of Charlottesville responded

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please don't hesitate to reach out if we can ever be of further assistance!

Helpful
January 02, 2021

"Once again excellent customer service. The tire..."

- AmyHart

Once again excellent customer service. The tire replacement was not complete so they allowed me to keep the loaner car and return the next day.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Regina and a gentleman (I forgot his name!)
Report | Print
Jan 04, 2021 -

Mercedes-Benz of Charlottesville responded

We're happy that our team offered an accommodating service experience! Thank you for taking the time to share this feedback and please reach out if we can ever help out again!

Helpful
December 14, 2020

"Customer service was excellent. My loaner car was..."

- Nsargen44

Customer service was excellent. My loaner car was available on time and the car was returned in time for me to take a trip. Thank you.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lewis and Regina
Report | Print
Dec 21, 2020 -

Mercedes-Benz of Charlottesville responded

You're so very welcome! Please don't hesitate to reach out if there is anything else we can assist you with.

Helpful
December 09, 2020

"Regina was awesome! She got everything set up ahead of..."

- tthompson0924

Regina was awesome! She got everything set up ahead of time and all of my concerns were addressed. Car was completed when promised and I was given a great loaner to use while my car was in the shop.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Regina
Report | Print
Dec 09, 2020 -

Mercedes-Benz of Charlottesville responded

We cannot thank you enough for taking a moment to leave this recommendation! This is truly wonderful feedback to receive and we will make sure to pass your kind words along to Regina. We hope to continue working with you so please reach out if we can ever be of further assistance!

Helpful
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