Mercedes Benz of Cherry Hill, promptly responded to my complaint and quickly resolved this issue. Thank you Mercedes Benz U.S.A., and Rich, General Manager at the Cherry Hill store!!
I lease a GLC SUV that I purchased at this store. I take the car in for service as scheduled, and I paid for the maintenance package in my deal. Anyway, today while in the area I noticed the passenger side windshield wiper blade was missing. The car is garage kept so I don’t know what happened. So I decided to stop by and see if Mercedes would replace the single blade: I also wanted them to check the tire pressure. I was approached by a young man, told him the issue and asked if they could accommodate me. The guy says that they don’t sell single wipers that I’d have to purchase a set. I told him that Mercedes installed new wipers at the last service, that the wipers were still good, very little use, and why would I throw away a good wiper. So he went around to several different people telling the situation, I couldn’t help but notice that these service managers seemed perturbed by my request, and it seemed as though my little issue was beneath them. As he spoke with the last service manager, for some reason, he came over to the car, lifted the wiper arm, looked at the end of it then went back to the manager. I don’t know what that was about. Anyway he said they wouldn’t replace the wiper blade. What would it have cost Mercedes to install a wiper blade?.