Mercedes Benz of Cherry Hill - Service Center

Called due to failing state inspection! After having my 2013 ML350 Bluetec worked on I took the car for inspection. To my astonishment it was rejected, I was told to drive it more to reset t After having my 2013 ML350 Bluetec worked on I took the car for inspection. To my astonishment it was rejected, I was told to drive it more to reset the computer. At 300 miles I had it reinspected, again rejected. I called MB of cherry hill where it had been worked on to the tune of $1800.00, I couldn't even get a person on the phone except for the receptionist. I asked for a service manager, there are 2 of them I was told, NEITHER OF THEM WAS IN THE OFFICE!! On a whim I called Atlantic City MB, got the service manager and he told me I needed to put 500 miles on the computer and it should reset. He told me I should have been informed of that from the previous dealer. Guaranteed my business now goes to Atlantic City, thank you very much. By the way, Cherry Hill never did return ANY calls!! More

Lying,miserable mechanics hateful of reliable customers So I bought a Mercedes for the first a little over a year age. The car was amazing in all aspects except the tires sucked. You drive over a rock and So I bought a Mercedes for the first a little over a year age. The car was amazing in all aspects except the tires sucked. You drive over a rock and the tires go flat. The tires constantly needed air, too. I would have to stop at a WAWA twice a month to refill the tires with air.. I was systematically going to the dealership twice a month to have my tires changed because of flats. So I finally asked the dealers how about changing the tires? " Oh no you can't change the tires ever. These tires were made specifically for this car only how dare you ask us to change those tires?" The mechanics were angry and miserable every time I drove my car with the flat tire to have them changed. One time I was just waiting for my turn to be served and the mechanic yelled at me what are you ding here, don't you see I have customers? So like any normal person I changed dealerships. I went to another dealership 50 miles away, just to get my car cleaned. And in passing I asked the dealer can I change my tires to different tires? He said of course!!. I can have them changed in 5 minutes. 5 minutes??? I was begging for different tires for a year and a half at the cherry hill dealership. The AC dealership offered them to me in less than 5 minutes. I am a very busy guy who needs a reliable car. I can tell you driving with flimsy tiers was a living xxxx. Sometimes I would be stranded for 15 hours in the middle of nowhere, overnight, and I would come to work not bathed, wearing the same clothing from the day before because of those unreliable tires. All that time I could have been treated with some degree of respect, listened to and had appropriate service. Is that too much to ask when you buy a $100,000.00 car? More

Mercedes Cherry Hill Just wanted to thank Stan the man for a great experience buying my first Mercedes-Benz. I buy a new car every 2 to 3 years and Stan was very hands on Just wanted to thank Stan the man for a great experience buying my first Mercedes-Benz. I buy a new car every 2 to 3 years and Stan was very hands on without the pushy routine at most dealers. Stan position was for me to be happy with any decision I made. Paul M More

The Best or Nothing? The answer is Nothing. Every time I take my car in for service I am disappointed. The left hand doesn’t know what the right hand is doing. All I get are excuses, the servi Every time I take my car in for service I am disappointed. The left hand doesn’t know what the right hand is doing. All I get are excuses, the service manager never returns my calls, having an appointment means nothing. It is beyond ridiculous how bad the service at this dealership is. The Mercedes motto: The Best or Nothing is a warning for future customers. Expect nothing because that’s all you’re going to get. More

Worst Car Service Experience Ever Came in for 10,000 mile service on a Saturday. Was told it would take 1 hour and 10 mins. Took 2 1/2 hours. Service manager on duty was overwhelmed. I Came in for 10,000 mile service on a Saturday. Was told it would take 1 hour and 10 mins. Took 2 1/2 hours. Service manager on duty was overwhelmed. I stood there for 15 mins before he even greeted me. I needed the front plate put on the car which I made clear when I made the appointment and again when I came in. In the end they didn't put the license plate on the front and I was so frustrated I didn't even notice until later.!! The car sat for a long time b/c it needed to go through the car wash. The service manager told me next time to request a loaner car. I said I was told a little over an hour for the service. He said "oh they tell that to everyone" even though he ALSO told me that when I first arrived!! For me I don't live close by so it's difficult to try and come during the week. If you offer Saturday service then have a staff that can accommodate. It was such a frustrating experience. I am shocked at this kind of service from Mercedes. More

Great job on my service I had a wonderful experience servicing my car here. I don’t recommend purchasing here as they treat you very poorly. The service side however was wond I had a wonderful experience servicing my car here. I don’t recommend purchasing here as they treat you very poorly. The service side however was wonderful and treated me very very well. More

Excellent customer service The Customer service representative was very helpful in looking into the history of the car service and ensured the issue was resolved completely. I The Customer service representative was very helpful in looking into the history of the car service and ensured the issue was resolved completely. I am very pleased with the results and the manner in which it was handled. I will continue to use this dealership even though it is a little further away. More

Great experience Great job diagnosing and fixing car problem. Tom G was a great help, as always. Every one working there is very helpful. Fran & Mitch S Great job diagnosing and fixing car problem. Tom G was a great help, as always. Every one working there is very helpful. Fran & Mitch S More

Annual Service My service went according to the annual plan. My service manager was professional and clear. Excellent. He was friendly and explained the issues clear My service went according to the annual plan. My service manager was professional and clear. Excellent. He was friendly and explained the issues clearly. Thank you. More

The service advisor was knowlegible and the job was done right the first time. They truly care about the customer experience . Loaner vehicle was brand new and had nice options! right the first time. They truly care about the customer experience . Loaner vehicle was brand new and had nice options! More