Mercedes Benz of Cherry Hill - Service Center

Service Appt All is fine with the car but the service is not as great as the dealers that I frequented prior to moving to Cherry Hill. When we made the appointmen All is fine with the car but the service is not as great as the dealers that I frequented prior to moving to Cherry Hill. When we made the appointment due to an issue we were told that a loaner car would not be available until Dec 13th. This has never been the case anywhere I’ve been before and it caused both myself and my husband to have to leave work early in order to be able to meet up to drop it off as well as me having to take public transportation into work which wasted an additional 2 and half hours of my day. It was the lessor of two evils because the last time I had a minor issue I was forced to take a PTO day because I spent half the day there waiting. In both Little Silver, NJ and Brooklyn, NY they always had loaners, they always returned the cars spotless and detailed, their service advisors answer their phones and you are not forced to leave messages, and they go over all of the issues you had with the car when you dropped it off to make sure all is corrected. Clearly not done here so i will have to waste what little free time I have to go back to check up on a minor issue that was not corrected. I have been a Mercedes Benz owner practically since I’m born & while I see other cars that I like I stick with Mercedes because of the unmatched service and that may no longer be the case since I moved to South NJ. Even the dealer in Floridas service where my parents live was better than this! And FL os notoriously known for slow & poor service. More

Service Center The service center Rep was very Accommodating and Helpful. The length of time that I waited for my vehicle was on schedule as he stated. The service center Rep was very Accommodating and Helpful. The length of time that I waited for my vehicle was on schedule as he stated. More

Service Have had car serviced for the entire time I owned it - eight years - completely satisfied. Very courteous, work always done correctly the first time, Have had car serviced for the entire time I owned it - eight years - completely satisfied. Very courteous, work always done correctly the first time, and kept informed. More

The Mercedes Benz of Cherry Hill dealership The ‘Mercedes Benz of Cherry Hill dealership went above and beyond in helping me with a flat tire in my practically brand new run-flat tires. Not onl The ‘Mercedes Benz of Cherry Hill dealership went above and beyond in helping me with a flat tire in my practically brand new run-flat tires. Not only did they assume responsiblity for the new tire, they drove the car to me— 100 miles away. I truly recommend the entire team: especially Angela, Aaron, and Joanne. More

Service review I couldn't recommend anyone more than my Service Advisor Reggie Thomas at Mercedes-Nenz of Cherry Hill. He always goes out of his way to provide the m I couldn't recommend anyone more than my Service Advisor Reggie Thomas at Mercedes-Nenz of Cherry Hill. He always goes out of his way to provide the most outstanding customer service. Every concern And question is always treated professionally and in a very timely manner. He is the reason why I return to this dealership. More

Thanks to Ted Lavine I have been to Mercedez Benz of Cherry Hill for a couple of times, and I can say that I am very happy with the service and will continuo to come there I have been to Mercedez Benz of Cherry Hill for a couple of times, and I can say that I am very happy with the service and will continuo to come there for a long. A big thanks to Ted Levine for always treat me very well and take a good care of my car! More

Good experience as always Have been a customer of Mercedes of cherry hill for close to 20 years .Have always good service I.There was never A time that we might have had a mi Have been a customer of Mercedes of cherry hill for close to 20 years .Have always good service I.There was never A time that we might have had a minor issue that it wasn't resolved to my satisfaction Ted Levine has been my service manager for many of these years.He is always professional yet a trusted adviser and friend. This teacher would grade him an A. Plus. More

Poor customer service I called in a day before to confirm my appointment with a loaner & i was told that all is confirmed. They didn't have my my loaner when i came in. I w I called in a day before to confirm my appointment with a loaner & i was told that all is confirmed. They didn't have my my loaner when i came in. I was there from 7:30 until 8:50am until the driver took me to avis for a rental. Horrible experience u like to the customer service you will get from cadillac & BMW. This dealership is not meeting the standard of a luxury brand since they are the only one in south jersey & you have no other option. They have poor hospitality from the service advisor to front desk when you pick up your car. You could just feel the employee dont have smile on their face & seems burn out. More

Very Professional Dealt with Service Advisor Kristen. She was Very professional. Great communication. Very fair pricing compared to other dealers. Would recommend to an Dealt with Service Advisor Kristen. She was Very professional. Great communication. Very fair pricing compared to other dealers. Would recommend to anyone looking for a Mercedes Service dealership. More

Efficient I feel that the service department is thorough & efficient! My sales person, Ray went out of his way to get me exactly what I wanted & needed . I feel that the service department is thorough & efficient! My sales person, Ray went out of his way to get me exactly what I wanted & needed . More