Mercedes Benz of Cherry Hill - Service Center

HORRIBLE, STAY AWAY WOULD NOT RECOMMEND THIS DEALERSHIP EVEN TO MY ENEMY. STAY AWAY. I'M SURPRISED THEY ARE STILL IN BUSINESS. RUDE. DISRESPECTFUL. INAPPROPRIATE. DON'T B WOULD NOT RECOMMEND THIS DEALERSHIP EVEN TO MY ENEMY. STAY AWAY. I'M SURPRISED THEY ARE STILL IN BUSINESS. RUDE. DISRESPECTFUL. INAPPROPRIATE. DON'T BELIEVE 5 STAR RATINGS! More

Service Brought car in for service and was over charged even for Mercedes parts. The part lasted less than 5,000 miles and they refused to replace without re Brought car in for service and was over charged even for Mercedes parts. The part lasted less than 5,000 miles and they refused to replace without recharging me again. More

The Worst Experience in My Life I would say 1st off if you don't purchase your car there don't ever take your car there. They make you feel like a second class citizen. The complet I would say 1st off if you don't purchase your car there don't ever take your car there. They make you feel like a second class citizen. The complete lack of automotive knowledge by my so called Advisor would be laughable if my repair was not such a horrific experience. Im very technical person both in my work experience and personal hobbies, car rebuilding ad sports car racing back ground, I do not think i should have to give them a resume to treated fairly. The first called from advisor "we cannot figure whats wrong with your car"!!! I should have run away my fault. I was forced to agree to 10hrs of labor to diagnose the problem. He called me back to tell me it is the turbo at 42k this very unusual i said to him, he said thats what the tech said it is. I asked if there was a sensor that they could try he was dumbfounded it might be be a normal condition for him not sure. He replied no its he turbo and it would be 4750.00.total out the door even after using about 2hrs of the 10 hr agreed to earlier. I BROUGHT IT TO THEM BECAUSE I THOUGHT MY AFTERMARKET WARRANTY WOULD COVER IT, NO LUCK I WAS ON THE HOOK FOR IT. He said he would order the part and have it done in 3 days top 4. I asked if this was a new turbo or rebuilt he said it was new but to make sure he would check and call me back. He calls me back and said it indeed a new turbo I was purchasing. Mistake 3 thinking he was able to know the difference between "rebuilt" and "NEW". I said fine do it i don't want a rebuilt turbo they can be a problem and for that price I thought that was a appropriate amount being a MB. I was told no loaner even though 5k repair I didn't buy the gl320 from them. I said ok repair it.4 days no problem. Ok they are sure it is the turbo yes that is what the tech said can i talk to the tech answer is NO. 4th mistake trusting and listening to someone who knows less than you, I'm bring not to be rude but it seems like if i was rude i could have saved some money. summaries New turbo and since it was new there should not have been a core i wanted the old turbo back. He said the impeller of the turbo was sticking and would bind up when turning thus causing the code. Made sense so do the job. I think that was feb 20 I took it in on the 14th. I didn't get my car back until April a lot longer than 4 days. MB rep said he has no real power do force them to do anything well getting my car back would be good enough providing it was fixed. I call the dealer and ask whats up why so long?He said the car would not start i said i drove it too you this is going the wrong way weeks go by no calls to me. They said it was not running because the fuel was bad I said i drove it too you how could this be he said we have to drain the tank, I said I need my car back do it and it will be fixed he said yes that should be it and having the car back,everything with the world will be wright again. Finally I call MB customer line. Nice people looked into my situation and no call from dealer service manager to explain issues { very poor Manager should have called me} MB rep said that were replacing the turbo again 1st was defective. I said that very very unusual turbos are made to very tight tolerances very unusual. i said i could understand a rebuilt turbo doing this but Im buying new this shouldn't be a issue for me. Again paper work person nice but know automotive knowledge. But nice. Finally I get a call that the second turbo fixed it. OMG its ready but give a couple of days to test it i said fine call me i will pick it up. Mind you i have to drag someone with me They don't care at all. Big problem I call and he said its ready all tested good to go. Off to dealer rush hour traffic and all. He calls me to tell me he can't give me the turbo there a core charge i said the agreement was old turbo if its new there should not be a issue , Again i will call you back me while I'm already on my way too them. He calls there is a for charge because its rebuilt turbo I asked him what the xxxx is going on you said it was a new turbo that is what i based my decision on. I get there what a cluster F a 12 year old kid drives my car up it sounds like a box of rocks all this noise, It didn't make this noise when i dropped it off and it ran when i dropped it off too. But they thoroughly tested the GL. Go figure just another pot hole in the road of life. PS many new cars NEVER NEVER HAVE I HAD SUCH A SCREWED UP EXPERIENCE !!!! I never could have imagined being treated so poorly by a dealership. When you couldn't think it could get worse your son says DAD you won't believe this the car is full of GREASE, But they tested it thoroughly was RAY Charles driving I think even he would have said to someone hey that car cannot be delivered in this shape. My car has Tan color interior. There was grease from the front to back every seat had grease even the 3rd row. the carpets were covered i was dumb founded but the thoroughly tested it? Were is the service manager 1 hour later some guy is floating around he doesn't come up to me he just stands there i have to ask him if he is the service manager. He says yes i m the service manager i said WOW what the heck is going on here my car is a mess a complete mess, The genius said yes its a mess this is unacceptable WOW what a statement at least I know my eyes see the same thing he sea's. I think if I had made a seen that would have gotten the attention this screw up required. The dealership owner should have seen this mess. But know i take the high road calm i ask him how he is going to fix this " he said i can offer to detail the car at a later date of my choice. I thought to myself wonderful your willing to cleanup the mess you made wonderful. they were closing 5pm friday. How about a loaner i cannot get into my car without sitting in grease. He said i didn't buy my car from us so no loaner. Last Mistake. I should have take the car directly to Mercedes Benz of New York City it is a corporate store run directly by Mercedes Benz and shown them this magnificent workmanship. Summaries if you get a bad feeling listen to it run away don't think it will get better. I dropped the car off long story short i asked if they wanted me to show the cleaner were the grease is they said it wasn't needed. Wrong the detailer missed some spots and left a residue on the carpets. I had the car detailed on my own. But advisor lost no knowledge of engines or repair sense. There were a whole lot of stupid conversation and emails. Long short i would not bring my sons little red wagon, and to boot i have 3 porsche and lincoln and Tahoes too many to remember. Also I worked as a mechanic full time for years. And never would have given back a car in such shape. SINCE THIS EXPERIENCE I HAVE REPAIRED THE GL ON MY OWN. GLOW PLUG CONTROLLER AND AROMATIC COMPRESSOR NEVER WILL GO BACK. NEVER THOUGHT THIS VEHICLE WOULD BREAK THIS OFFTEN. It is not that of a complicated vehicle but for a dealer to disrespect a customer intelligence is so wrong. Lastly the advisor said he doesn't remember having the conversation nice way of calling me a lier. I always ask the nature of a part prior to giving the ok to install on my car especially when the repair is so costly and as a tech i openly offer this information when installing parts on my customers equipment. last straw they keep car for almost 3 months destroy the inside and later looking at the bill there was a sensor replaced I asked for all parts to be returned to me. I had to buy the turbo back almost $500.00 and they gave me the fuel samples but not the sensor. More