Mercedes Benz of Cherry Hill - Service Center

HAVE BEEN USING CHERRY HILL MERCEDES FOR OVER 30 YEARS . TED LEVINE HAS BEEN MY SERVICE REP FOR THE LAST 8 YEARS. HE TAKES THE JOB VERY PERSONALLY. HE GOES OVER ALL THE DETAILS AT THE START,KEEPS YOU INFORM TED LEVINE HAS BEEN MY SERVICE REP FOR THE LAST 8 YEARS. HE TAKES THE JOB VERY PERSONALLY. HE GOES OVER ALL THE DETAILS AT THE START,KEEPS YOU INFORMED AS THE WORK IS BEING DONE. AND GOES OVER ALL THE WORK DONE. TED THANKS YOU FOR BEING A CHERRY HILL MERCEDES CUSTOMER AND FOR COMING BACK FOR SERVICE.HE IS A GREAT SPOKESMAN FOR THE DEALERSHIP AND THE PRODUCT More

1/8/2012 The first and second time I went to the dealer 1/8/2012 The first and second time I went to the dealer service department was extremely disappointing and frustrating. The first time I went to t 1/8/2012 The first and second time I went to the dealer service department was extremely disappointing and frustrating. The first time I went to the dealer was for, what I thought, a simple issue of the shifter, it would be hard to move it from P to D. When presented this information to the technician he had no idea what could be the problem.... Not even a list of differential diagnosis... He stated that the car needed to stay and they will call later. No loaner was offered, no way to take me back to work, they did not care about my situation at all. They call me NEXT day to tell me they have to order a part and the work was going to cost around $1100. Another 2 days pass and they finally got the part and installed only to call be back (4th day in the dealer) and tell me that they needed to order another part and was going to cost another $800. The frustrating part for me was the lack of comunication or explanation of what was going on. It seem that they were doing a trial and error approach rather than knowing what they were doing. At one point when I was trying to get information from the technician ( Rick) he was so rude, he told me " do you want this or not? You can take it to your neighbor mechanic. I was so frustrated but with my hands tied so w/o knowing what was going on I accepted. 2 more days pass and they call and said that the car did not recognized the part? Like an organ donor? And that the second step was probably not necessary but they already did it and was charged. What a HORRIBLE experience, I felt humiliated and disrespected by their condescending attitude. The second experience was a quick one since I did not trusted this guys at all. When there to get a diagnosis for ABC lights on after 1.5 hours they told me is going to be $7050 for the work, again w/o explaining why or for what. After I started inquiring about the problem the technician ( Jim) started to be condescending and rude so I just smile and left. After several days looking for another car because the technician told me I could not drive my car, one of my clients gave me a card from his Mercedes technician ( he told me stay away from cherry hill Mercedes). I made an appointment with this guy and immediately he found the problem and explained clearly. It was just a leak in the ABC pump hose. He told me that the entire active body control system did not needed to be replace all it needed was to put some more oil and replace the leaking hose. He immediately put some more oil to prevent any damage to the ABC and ordered the part. This only cost me $360. What it frustrates me tremendously is that Cherry Hill dealer did not recognized the leak or what is even worse if they recogniced the leak they did not tell me nor they offer at least to put some oil to prevent any damage to the system. So frustrating, so rude and maiintentionate. I had to share this with everybody and also warn you about their lack of knowledge, condescending attitude and hands down thief. Good luck! More

Horrible experience for the second time. First time a few months back I was told an hour and half service, 3 hours later I hear your car is coming out, your car is next, etc. This time I make an appointme months back I was told an hour and half service, 3 hours later I hear your car is coming out, your car is next, etc. This time I make an appointment for a 9:30 service and I was going to wait because I was told a 2 hr job over the phone. I get there, ok 2 hr job but they probably won't get to get for 2 hrs, this is Dan telling me this. I said ok no problem I'll need a ride, after waiting an hour for that to happen I get a ride and expect to be picked up again to get the car in 2 hrs or so.... No, I call at 12 and no Dan so I leave a message with another service rep and I was told Dan would call back. That didn't happen. I call again at 1:30 and tell them I need to car by 3 as I leave to go home, well car won't be done by that time. 2 hr service huh? Like a nice person I say ok no problem keep the car come get me in the a.m. I get a call at 7:30 a.m. After I told them to come between 9-10. So now I sit here writing this at 11 and waiting a pick up still.... This is horrible service and never thought a MB dealer could do this. I guess I'll have to stick with euro Motorcars Devon, I'd rather drive 3 hours to sit there for the service then wait for these people again. Its truly a shame because dealing with land rover and Audi, which are also apart of cherry hill imports and never had a problem with those. Please stay far away from this place! More

SERVICE SUCKS PEOPLE WITH ATITUDE THANKS A LOT ONLY SERVICE SUCKS PEOPLE WITH ATITUDE THANKS A LOT ONLY ONE MERCEDES WITHIN 40 miles of cherry hill area SOUTH JERSEY For the price of service and SERVICE SUCKS PEOPLE WITH ATITUDE THANKS A LOT ONLY ONE MERCEDES WITHIN 40 miles of cherry hill area SOUTH JERSEY For the price of service and price of car service should be A+ but is not. Is bad The car itself is not so good anymore like MB was years ago. Something breaks every couple months electronic stuff so you have to go to dealer to fix it. More